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Original poster

Delivery of same item again for free by accident

55 replies

user1467007852 · 22/07/2016 20:41

Hi everyone

I ordered a swing for my DD. It came, it's up but I've just had an email stating its going to be delivered again. Is it wrong to take delivery again and give it to next door for free for their grandchildren? And say nothing to the company I bought it from?

OP posts:
Natsku · 22/07/2016 21:17

Of course its wrong but I'm in the same situation with some books I ordered. I ordered and they didn't arrive when they were supposed to so I called and asked them about it and they said they'd send off a new set... the original lot arrived but the new set are already on their way. I want to donate them to my local library but I know its wrong. Urgh. I thought if I called them they'd tell me to send them back but the postage is horribly expensive - is there a chance they'll cover the postage or let me donate them (its the book people)

Jayfee · 22/07/2016 21:17

Definitely email. Then if it still arrives your conscience is clear.

Cutecat78 · 22/07/2016 21:18

I have had this happen with a Dyson Vacumn Cleaner, a netbook and a sat nav (accidentally had two delivered of each).

I kept them all.

WoahSlowDown · 22/07/2016 21:20

I always phone and tell companies when this happens and have often been told to keep the item. I think even if your intentions were to give it away that it would still be wrong as it's not yours to be generous with.

It's probably just an email mistake though.

BTW I'm not 'uptight' HmmI'm just reasonable -maybe not quite perfectly-- honest. I wouldn't give something like this any thought at all as it wouldn't cross my mind to keep it.

Original poster
user1467007852 · 22/07/2016 21:26

I've emailed them.

OP posts:
Original poster
user1467007852 · 22/07/2016 21:26

Conscience is clearer.

OP posts:
GoblinLittleOwl · 22/07/2016 21:40

You are happy to steal?

Original poster
user1467007852 · 22/07/2016 21:55

not at all. I felt it was wrong. I asked for advice. I got it. I emailed the company and I felt better for it. I simply felt no one would know, I'd be giving it to a someone who couldn't afford it. I weighed up the pros and cons. I was wrong. Dealt with.

OP posts:
Natsku · 22/07/2016 21:56

Fuck it, I'm going to phone the book people tomorrow (if their phone lines are open) and tell them about the orders arriving and ask what they want me to do. I won't pay for postage to send the extras back though, no fucking way.

Cutecat78 · 22/07/2016 21:58

If Amazon, John Lewis etc cannot organise themselves to not deliver duplicate goods to my door I am not going out of my way to help tell them how to run their business.

Their problem if they run a shambolic operation.

Natsku · 22/07/2016 21:58

To make you feel better OP, I can totally understand where you are coming from. If its a big company then giving it to someone in need can seem much more moral really but that's not the corporate society we live in.

Original poster
user1467007852 · 22/07/2016 22:09

no not happy to steal so I asked for advice and like I said I got it. I heeded it and did the right thing.

OP posts:
ShowOfHands · 22/07/2016 22:15

You have good grace op.Smile

I don't think it's a big corporation, they made the error first etc is justification. Either you're happy to commit theft or not. Robin Hood you aren't.

nocake · 22/07/2016 22:16

There's stuff in consumer law about this. You should contact the company and ask them to collect the goods, at their expense, within a reasonable time scale. They can't ask you to pay for the goods to be returned and if they don't collect in a reasonable time the goods are yours.

Original poster
user1467007852 · 22/07/2016 22:30

Showofhandsknown. I have emailed them and explained. I'm not a thief. Asked what they want me to do. I didn't think it was at all this serious ie committing theft and that's why I like mums net. Everyone gets it wrong sometimes and I saw it as a company who wouldn't miss it, giving something to someone who could do with it. My bad. It wasn't my choice to make. I get that after all the comments.

OP posts:
anyname123 · 22/07/2016 22:33

Keep it! Assuming it's a great big company that's not going to go bust as a result. I had a free tv the same way once, most satisfying to watch a free tv. Giving the second one away for free is practically saintly, it's not like you're flogging it on FB or suchlike

Cosmo111 · 22/07/2016 22:36

I had a email by next saying my parcel was delayed that it would arrive on another day it actually arrived on the set day and I had another email to say it was dispatched I didn't get too lots just a case of miscommunication

Chattymummyhere · 22/07/2016 22:40

Sorry but nobody is going to get fired for it from a stock take as the warehouse won't know who double picked it, if anything it would be a software glitch telling them to pick it twice and it would take a while before a new stock take is done.

At which point however it's the warehouse company who ends up out of picked not the company you brought it from unless they do it all themselves, but even Amazon don't do all their own fulfilment as have outsourced some bits but it still arrives in Amazon packaging.

Original poster
user1467007852 · 22/07/2016 22:40

I've emailed them explained, I will give them a week which I think is reasonable, if the swing turns up again, and they haven't responded then next door can have it. I think that's fair? Anyone disagree? If they disagree I will just pay for it. Ffs.

OP posts:
TestCardF · 22/07/2016 22:52

I have been in the same situation with an office chair. I phoned up and told them I had received two but the lady on the other end of the phone didn't seem to understand what I was on about. In the end I just gave it to my parents for their home office! I doubt it was a great loss, they didn't seem that bothered anyway.

WanderingTrolley1 · 22/07/2016 22:56

"turns up again"?

It may not even arrive yet.

ShowOfHands · 22/07/2016 23:11

I wasn't directing my second paragraph at you op! As I said, you have good grace.

My second comment was aimed at the comments others invariably make on these threads about it being a big company or you're doing a saintly thing. It's not really true. Buying a gift and giving to a neighbour is kind. Choosing to commit theft isn't something you can filter through a moral stand against corporate greed in an effort to justify it. You want to steal or you don't really.

WoahSlowDown · 22/07/2016 23:34

OP, if you haven't heard from them when the delivery arrives then just refuse the delivery. It's much simpler that way and remains their problem not yours.
Tell the delivery driver you refuse the delivery because you didn't order it.

WaitrosePigeon · 22/07/2016 23:37

No ones going to die, that really made me laugh

ssd · 22/07/2016 23:39

thing is, if you keep it they may well charge your credit card again for it