AIBU to react upon overhearing this remark voiced by a member of staff in Poundland towards another member of staff?

[SuperFlyHigh]

AIBU to feel that this overheard remark was out of order?

Was at Poundland the other day overheard quite loud a supervisor or manager saying to someone who seemed new (both Poundland staff),

"Yeah well make sure you get them to come down the queue as they often stand there like braindead zombies" it was obvious she was talking about customers not staff... The person saying this then walked away I was a bit shocked and said to the woman she had said this to "that's not the way your customers should be spoken about don't you think?" As i said this the woman who had said the original remark came back but I didn't want to get into an argument but just left the store.

Really put me off if that's how the staff refer to their customers within hearing distance!

Staff member probably shouldn't have said that where customers could potentially hear it, but you were very unreasonable to confront the person who was told the remark and avoid the person who actually said it!

Maybe in Waitrose they call the customers 'neurologically inactive ambulatory deceased?'

To balance it out I was in Poundland the other day, the baby started screaming the place down and I dropped all the stuff I had bought all over the floor. The till lady came running over and helped pick it all up and pack it into the pram, and told the red faced screaming devil baby that he was a gorgeous wee thing. So Poundland staff are currently in my good books.

My friend used to work there and said she was asked numerous times per day how much things cost and that people would then try to haggle down from £1.

I'm pretty certain that Poundland's USP isn't providing excellent customer service.

Tbh it sounds a relatively innocuous comment. As someone mentioned earlier the comment is a bit of offensive stereotyping of zombies. If I was one I would be a bit peeved at being compared to a Poundland customer with poor queuing skills.

Those "brain dead zombies" are keeping her in a job, so she should be very grateful for them

Hahahaha, oh gee thank you brain dead zombies for my shitty minimum wage job where I get treated like shit on a daily basis I'm soooooo grateful. I must bow down to you all.

That comments really annoyed me actually, people expect cheap things, which means that staff have to get paid shit and get treated like shit so that they can have cheaper things. So they should be grateful if anything.
Waitrose treat their staff a lot better than pound land, but then things are more expensive. Makes sense really.
I don't work in poundland but I do know people who do. It's shit.

Shitty minimum wage. I won't argue with you, I can't, but that's not the fault of the customers, Abi

No but it sort of is if they expect to have things cheap, someone is taking the hit for that and it's the staff

I don't mean it's rheir fault, I just think customers should be more polite and respectful. Honestly, shop staff get treated awfully by customers all the time because of the attitude that we should be grateful

Have to say the staff at our local Poundland are far more cheerful and friendly than in the 'posher' shops.

thecatsarecrazy Are you saying you get in trouble if people buy fewer than 4 items in a transaction? I feel a bit guilty popping in and just getting the milk for work then.

I know a very bright and capable student who works shifts at Poundland. I'd hate to see her treated like crap because people pulled the "I pay your wages" card. How utterly disrespectful.

Right been in meetings all day, it wasn't so much the remark (yeah bitch about your customers all you like and call them bitches) but don't say it in earshot and she was on the shop floor of a customer, she knew damned well I'd overhear too.

Yeah I was out of order saying it to her colleague who hopefully will have fed back up comments but this woman supervisor looked more like a man and aggressive and i couldn't be bothered complaining to her and getting passive aggressive grief back.

My second to last job was PA/receptionist for a legal firm and we were never ever rude to clients maybe behind their backs but not to their faces... You lose clients that way so yes have had CS experience.

I personally think (and to clarify again) hitch about me and the other customers in the staff room but not on shop floor where you'll be overheard.

Super erm, so you didn't complain to the perpetrator because you didn't think she was pretty?

And because you thought she might challenge your point of view?

Gosh. The things people admit.

You mean you didn't have the guts to complain to the perpetrator.

You just picked on the other member of staff who hadn't made the remark but who seemed a softer target.

Well done.

Nannie don't put words into my mouth! No she looked a hard faced bitch who'd be very PA with me.

No I didn't think she'd challenge my POV (which was not unreasonable) I just thought she'd have a go back.

I personally despite what you all think think it is a disgusting comment to make about customers on shop floor in front of them! And my area can be a bit juicy so if she had said that comment in front of the juicier customers she probably would've started an argument, but of course she wouldn't do that best to say that in front of an office looking worker who won't answer back.

Right ok so if I complained to the perpretator would that have been ok?

And was the comment "on the shop floor" ok?!

I feel here that if I'd complained to the perpetrator and posted that here you lot would all have had a go at me... Can't win really.

I think if I were you I'd stop digging.

Oh and if I had said to her "that's not a nice comment to make about your customers" what could she say?!

I highly doubt she would say "oh I'm allowed to make those comments" she couldn't deny she said them as her colleague was with her.

In fact I'm wondering now what she would have actually said. Next time I'll find the manager and complain in person and make a scene.

Whatever ilovesooty

I work for a lawyers and if we dared to say our clients in front of their faces were "brain dead zombies" (some may not understand Us mind as English isn't often their first language) we'd get spoken to about client relations and customer service.

Unprofessional I think.

Surely tha main issue is that you have come out as someone who goes to Poundland? That must have taken some courage to do so.

If you think that's 'disgusting' you need to get out more.