"A source said: 'A lifeguard saw a mum feeding her baby in the pool and thought she might be more comfortable sitting on a chair.
'The wave machine was on at the time and the waves can get pretty strong when they reach the shore end of the pool."
(From the DM article).
The 'source' is unnamed but it is clear s/he is a spokesperson for the pool, so what was said must be taken with a grain of salt as the statement comes in the context of a suit being filed, especially when the brochure states otherwise:
I am using a photo and the brochure because both present objective evidence.
If it is the case that this pool misleads customers about the gently sloping area and its suitability for small children, or about patrons being able to get used to the waves in the shallow zone before heading out to presumably choppier waters, then it is inviting catastrophe and will be sued for much more than the piddling £20k this woman is seeking as redress for the violation of her rights that occurred.
To those wondering what damage she suffered -- the violation of your rights is damage. And 'the facility' means 'the water'. A figure is attached to the damages when a suit is filed so that businesses that discriminate will learn to take their obligations seriously.
You can't lure people in with the promise of an area where toddlers can safely play while their parents watch and then put them in danger of being knocked over by waves. You can't turf out parents and toddlers when the wave machine is turned on. Where would they go? What would they do?
Here's a review of what it's like outside the pool from Netmums:
"Went after many years to a pool party and it was shocking. All around the beach area which becomes a cafe was gritty and dirty, the pool and air inside the centre was cold and the showers - 'baltic' is how i heard them described
The so called party area used to have palm trees and be very child friendly. Gone are the palm trees and all that was left were 2 tables chairs just enough for the children and no safety barrier between the water and party guests, only a metal railing. We were constantly pulling the younger children away."
So there's nothing to do with small children, it's not safely separated from the pool in the grim area where they could go to sit so you would spend your time herding them back from the water, when the wave machine gets turned on at half hour intervals.
Here's another one, this time referencing the slide and lax safety standards, but like the previous one mentioning how cold it is out of the water:
"Went today pool water and poolside freezing - people were actually blue with cold. Loads of kids shivering - almost unbearable. Hardly any floats -The slide is now frankly a health hazard -go down it without a newly intoduced mat and you will hurt yourself on the badly finished joins on the way down on the slide -use a mat and you will hurtle down at literally about 30mph. As they let small children on with a Parent ( this happened to me) the child then ends up under you in the water. Luckily my boy can swim and managed to extricate himself but a smaller child can and is likely to drown unless they change their policy fast and warn people. This is not the slide it was -far too fast and dangerous. My lo used to go on that slide on his own My little lad shocked and upset and has no wish to return so I spent £7 odd and was in there about half an hour in total. Changing rooms and lockers are improved but sadly feel very disappointed by the place as we used to love it there. I did point out risk about slide to reception but how much notice they will take is unclear -I would be very wary of allowing a small child or non swimmer on that slide."