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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Aibu about being offered a tenner for this? (Pic included)

75 replies

Genx77 · 17/03/2016 14:00

I was just merrily munching away on my lunch when I felt something sharp cut the inside of my mouth, spat out the offending article and it was a stone, in fact there were two, inside the homous I bought this morning from sainsburys.
Called the customer care line, they're sending me out a tenner to say sorry. Would you be ok about this or mightily pissed off and expect a different outcome?

Aibu about being offered a tenner for this? (Pic included)
OP posts:
BarbaraofSeville · 17/03/2016 15:24

I would expect a grovelling apology and assurance that they have investigated. However it could be that stones can legitimatly get into hummus. .

I got a fiver from McDonald's when I emailed them to tell them I was disappointed they no longer did the big breakfast.

BarbaraofSeville · 17/03/2016 15:25

Chick peas even.

BarbaraofSeville · 17/03/2016 15:26

When I worked in greggs we had to soak and rinse all the lettuce in bleachy water to drown any lurking creatures.

GloGirl · 17/03/2016 15:33

I'm feeling quite queasy about the big lump of "limescale" that looks like a stone and fell into someone's food.

I have complained to Warburtons and to Baileys about dodgy products, quite annoyed at Baileys when I sent them a full bottle of Baileys and received vouchers that were less than the cost than the bottle I sent them Hmm

I complained and they sent me another £5 voucher meaning that I could finally get like for like after months of posting and waiting. Very generous of them.

IAmAPaleontologist · 17/03/2016 15:39

I had an earwig in my dolmio once. I got nothing :(

guerre · 17/03/2016 15:44

Ooh, I used to know a Barbara that worked at Gregg's!
I'm sure her salad was all v clean.

I had a caterpillar in a sainsburys bag salad once, got a replacement bag and £5 voucher.

Ilovetorrentialrain · 17/03/2016 16:14

Sainsbury's once offered me a £10 voucher as compensation for a maggot found in a packet of mince.

It never turned up, and gues what, they lost the mince sample I returned to the shop as requested.

£10 must be the price they out on this kind of thing. I wasn't bothered about the £10, I just never buy mince there now.

CheesyWeez · 17/03/2016 16:15

What was wrong with the Baileys, Glogirl?

MinniedeMinx · 17/03/2016 16:17

YANBU, but it seems to be the going rate. I found some peach stones in a yoghurt and I think thats what I ended up getting as well.

ILostItInTheEarlyNineties · 17/03/2016 16:20

I'm surprised Sainsbury's are not asking for evidence. Does this mean anyone can ring up and report stones in foodstuff for a tenner? Confused

OurBlanche · 17/03/2016 16:40

I have always found Sainsbury's are OK with their gift card reimbursement.

I had one by return of post for a bag of mussels that turned out to be almost all cracked and a week later I opened my very expensive birthday bottle of red and it was disgusting.

I got an email from the same woman, who acknowledged that she had dealt with both, apologised and asked if it was convenient to return the wine so they could have a good look at it, which I did... it was removed all from the shelves by the time I got back to the store!

smoothieooo · 17/03/2016 16:43

I cut my mouth on some shards of glass in a burger at Ed's Diner (my mouth was pouring with blood) and was offered a voucher for a free meal...

CommunistLegoBloc · 17/03/2016 16:44

I got a fiver for my nectarines going mouldy whilst simultaneously still managing to be unripe, and another five when my home delivery had clearly been dropped (plus ruined food refunded). I'd want a unicorn for some of these stories.

NotNowPike · 17/03/2016 16:51

I got £200 from a supermarket
They'd over stocked a shelf and it collapsed , ruining my clothes
Luckily I'd kept the receipt

wheelofapps · 17/03/2016 16:55

I broke a crown on an M&S creamy salad (think it was coleslaw?) about 8 years ago.

They demanded I send them the stone, a pic, and the dentist bill (around £80, iirc)

I sent them all, same package, recorded delivery.

They said the stone 'never arrived' and thus they had 'no proof and were unable to help me.'

ToTheLeft · 17/03/2016 16:59

I once found a slug in a Heinz baby fruit pot/tin. They investigated and said their safety measures were in place that day and offered me £10 off more baby food Hmm. I think they implied it could have crawled in after I opened it but I'm still not sure how it cooked itself.

ToTheLeft · 17/03/2016 17:01

Another time we all got food poisoning from a bag of cooked prawns from Asda. I took in a sample as requested which they apparently 'lost' but I was given a £25 gift voucher.

winchester1 · 17/03/2016 17:11

I got £25 from.tesco, another person picked up a large cardboard box of little bottles of beers and it broke, I put my arms under to try and catch it (lots of kids about) and lots of shards of glass bounced back into me cutting my hands quite badly.

Gobbolino6 · 17/03/2016 17:19

I got a tenner from Asda for a black widow in my grapes....

queenofthepirates · 17/03/2016 17:37

I dropped a sainsburys razor in the shower once. When I went to use it, the head had bent and took a bit of my armpit with it. I wrote to them explaining I wasn't going to send razors through the post unless they wanted me too (seemed a bit dangerous!) and I wasn't looking for compensation but just to tell them their razors bent. They called me straight back and asked for my Nectar card onto which £50 worth of points were put. Quite generous for a bit of nicked armpit.

ingeniousidiot · 17/03/2016 17:51

I complained to Twinings that a particular box of English Breakfast tea smelt of fish. They said it didn't, but sent me £16 of vouchers. But it really, really did.

And about 20 years ago, before complaining about things was such a thing, I found some electrical wiring that was nicely sugar coated and in the bottom of a bag of doughnuts from sainsburys. I took it back to them to put back onto whichever machine it had dropped off, and the manager went pale and asked what I wanted - it hadn't crossed my tiny mind so just asked for another bag of doughnuts. He gave me £50 in vouchers.

ohtheholidays · 17/03/2016 21:10

I wouldn't be pleased.

They should offer you more than £10 and I'd bloody hope they were going to re-call the hummus and remove any of it off they're shelves.Like you said it was lucky it wasn't your young child that ate it,lots of young children eat hummus now it would be awful if anyone's child ended up swallowing some of that with a stone in it.

TondelayaDellaVentamiglia · 17/03/2016 21:21

i got a tenner's worth of vouchers from Kraft ( I think) for a lidless fraybentos pie, I was gutted not to have that delicious squeezy saucy goop of pastry too.

i had bought them for a joke supper having not seen them since student days, sent them a picture and everything, but they still tried to deny it was possible. Bastards. But obviously they felt guilty or they;d not have sent the vouchers.

bigboypants · 17/03/2016 21:23

I found a stone in amongst the peas I'd done for tea for the dcs, I only found it when I was straining them as it was near enough the same size and shape as the peas. I contacted lidl and they investigated it and sent me a £20 voucher and a letter saying they've told the pickers to be more aware.

I'm not bothered about the £20, obviously it came in handy, but it really was more to get it investigated. I like their peas, they're cheap and we get through loads of them, I didn't want to have to start paying more somewhere else and just wanted it checked out, it's unlikely I'll find another stone in them now it's been pointed out to them. I hope. The voucher was just a bonus.

quietbatperson · 17/03/2016 21:24

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