I'd be interested to know how much of a teacher training degree or post qualification training on the job/ inset days is about Parent Management and Communication.
Surely they get the basic rules drummed in at some point?
- Everyone Loves Their Child! Always find positives to say, show you know and appreciate each child
- Giving feedback: the basic shit sandwich
- Parents aren't pupils! Parents and other bone fide adults don't appreciate being treated like school children.
- Communicate communicate communicate. Teachers live the school rules, culture and calendar, children do too, parents do not. If you don't Tell people what's expected/ happening when, where, how, why... you cannot expect parents to just 'know'.
- You are an expert, and parents are too. Build authority and trust though teaching expertise: child development, curriculum, learning, class room discipline, suggestions on specific home support etc. recognize parents as experts on their own child, homes and lives. I know the government disagrees, but if schools work in partnership with parents, is better for everyone.
Then other general management and communication stuff like how to defuse angry parents: move it into private, ensure they feel heard, give them time and space to 'say their piece', establish what outcome they want, blah blah blah...
The mark of a good teacher is how they can relate to the wider community beyond the classroom. The school community internally and beyond, and of course, parents in particular.
If you lose the respect or good will of your classes parents and caregivers, surely that makes a teachers job pretty much unrelenting misery?! Much better to have them on side and willing to work with you to help you and the children?
Eg if a parent is upset about an incident, and shares the issue with other parents, if a teacher is well respected and engaging, other parents will offer up their own experiences, suggest a positive interpretation on it, or add pertinent info to bring it into context (eg. The TA was away that day so Ms X had to cover her role too / or there's an initiative being imposed by the new ht, or 'I've heard she always does this at the start of the new year to establish the ground rules' etc), or just to suggest the right way to talk to the teacher to get it sorted.
I wonder if teachers can sometimes underestimate the positive power of parents, not just the hideousness of gossip and cliques at the school gates (I avoid that like the plague!)
All that said, it's a tough profession, exacting and with multiple skill sets, and teachers should be respected, just as they (I would hope!) respect others.