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Share your dilemmas and get honest opinions from other Mumsnetters.

Bought a new house and the old owners didn't think they had to move out!

491 replies

thumb3lina · 26/02/2016 21:24

So today we went to complete on our new house, very excited and all packed ready to go. We got a call from our solicitor to say it was completed and we left to go to our new home, with all of our things. Stopped off at the estate agents, got the keys, everything fine.

We get there, go to the front door, put the key in and have a massive shock to find the previous owners sitting in the lounge. We asked who they were and they introduced themselves as the previous owners. They hadn't even packed one box!! DH asks them why they are still in OUR house and they inform us that they decided not to move out until Sunday!? We pointed out that we had all of our things in a van outside with our 2 month old baby and DH politely asked them to leave to which they replied it would be too inconvenient for them to leave today!

We ended up threatening to call the police as we legally owned the house and now had nowhere to go, so they said they would leave in an hour but acted as if we were being very unreasonable. We had to get all of our helpers to help them pack and they ended up leaving 5 hours later.

I'm also quite pissed off with the agent as surely they should make sure these situations don't happen.

OP posts:
torthecatlady · 29/02/2016 01:07

Change locks!
Check what is to be included with sale of house (curtains bulbs etc.)
Make a note of this for gas and electric.
Get the keys off them which they obviously still have!
Complain to the solicitor and estate agents.

Wow - I am shocked! Congrats on your new home, enjoy it. ThanksBrew

Bambambini · 29/02/2016 02:43

Lilac - we've used proffesional movers several times. For a 4 bed house - can cost up to 1000 or so - depends. They just come in and do it all. Provide boxes and will pack absolutely everything. I might move a few personal items (vibrator) myself but just leave everything to them - even the clothes in drawers and wardrobe. I highly recommend it.

McPheeNicks · 29/02/2016 06:54

Random question because we're hopefully moving this year...I know it will vary by area but how much are you paying for removal firms that come with one huge van to do it all in one go?

Two years ago we paid c. £400 in the NW. We moved about 10 miles and didn't have a huge amount of stuff, but the van/truck would have held a lot more than what we had. Service included boxes etc and they even took our furniture apart and put it back together in the new place. Definitely worth the money!

This thread is making me very very thankful for our short chain and the lovely vendors who left us an empty and clean house (with bubbly and chocolate) at the agreed time, despite having a small toddler and a newborn baby.

SquinkiesRule · 29/02/2016 07:28

hostinthemaking I like the idea of the removal container do they come pick up on the day and deliver at a time convenient to you? Will they store it for a night or two if needed?
Mind you £400 to £1000 can be figured into costs. not as bad as I thought.

Bedgers · 29/02/2016 07:38

That happened to a new family arriving on our road. We heard a commotion outside and found out that the old neighbours were still in the house. Fortunately for the new neighbours, one set of neighbours offered them shelter while the rest of the road helped pack up the old neighbours. The old neighbours, were bemused at the chaos they had caused.

Toomuchtea · 29/02/2016 08:18

My SIL turned up at her new house, having moved from N Ireland to England, to find the old owners still in situ, having breakfast, and not a single thing packed.

I must admit that we did have one move that went disastrously wrong when we were moving out. We'd paid for a packing service, but the packers turned out to be allergic to cats and left us to it. We packed all night (such fun, with a 1 year old), and had a call the next morning to say that the van we'd booked had broken down on the way back from France, and we had to have a much smaller van. We had to be out by noon, but our buyers turned up at 10, expecting us to be out, which of course we weren't. I left with DS and the first vanload, leaving DH to pack up the last load of things, which the new owners took as their cue to scream abuse at DH because we weren't out yet.

They flatly refused his offer to buy them coffee etc in the village while they were waiting, and went back to their van, returning every now and then to scream more abuse. We were finally out by 1, which was later than we'd planned, but the removal men did move the new people in. And received more abuse for their trouble. Absolute nightmare.

KatharinaRosalie · 29/02/2016 08:27

I have to say about OP that I'm quite impressed though that someone is able to pack and move their entire household in 5 hours, not having packed a single box. That's some skill.

InMySpareTime · 29/02/2016 08:29

We were the slow movers in this scenarioBlush.
After months of delays, the paperwork for the house we were buying (probate property) was finally signed. Exchanged at 4pm on the Thursday, completed 10am Friday.
We packed what we could with two young children, but once DH took the first truck load (with several friends, and his parents helping) and the DCs to school, I was on my own packing up everything else!
There turned out to be a lot of everything else, as the loft was full of crap stuff (which is not easy to clear alone), and I was exhausted from months of cycling DCs to school 8 miles away as we'd started them in hopes of moving much sooner!
New owners turned up bang on 10am to find me close to tears trying to clear the loft on my own, and made me a cuppa while they moved their stuff in downstairs as I moved stuff out onto the front garden and eventually into the shed.
DH returned with the van at 2pm after dropping DD at school, emptying the van at their end took longer than expected as the house was still full of the deceased's furniture and it was hard to fit ours round it.
We got most of the rest of our stuff packed in the second van from the garden, but left a shed full of stuff for the next morning as I had reached the end of my tether by then.
Been here almost a decade now as I can't face a move like that again!

DiDi0105 · 29/02/2016 08:37

We had a similar experience a couple if years ago - waiting with a loaded van outside our new house.. The previous owners were still packing! And took there own sweet time - with our movers helping them out and charging us extra!! For the extra hours! Plus they left the house in such a state - we had to get professional to cleaners to have it cleaned! As we had done with our previous home to leave if spic and span for the new owners! In out case though the previous owners were apologetic - but we still had to bear the double cost of movers and cleaners - not to forget the lost time and the added frustration!

Mill46 · 29/02/2016 08:54

Yes - this happened although the previous owners were packing into a tiny van with shoe boxes in a totally ineffectual manner . They were outraged that we had expected them to be actually out of the house . It still makes me fume . Again it was all about us being unreasonable ...Managed to get them to pay for our overnight stay in a hotel and extras with the removal firm . Turns out the husband was properly mad - all boom and bluster - yet was a manic depressive having manic moment . He kept turning up after we had moved in so CHANGE THE LOCKS ASAP - and call the police should they ever darken the door again...

MiniMum97 · 29/02/2016 09:06

You may be able to claim compensation. Contact your solicitor.

BYOSnowman · 29/02/2016 09:11

It amazes me the number of people (including some on this thread) who don't understand that completion means you have no legal right to the property anymore. It doesn't matter what is happening with your new property - the old one is not yours to hold on to.

It's like buying your weekly shop and it being 'held' for three hours before you are allowed to take it home.

Hygge · 29/02/2016 09:17

This nearly happened to us when we bought our current house.

The seller thought that she had up to two weeks to move out once we completed.

I told her otherwise. She insisted I was wrong. She said the last time she moved she had two weeks after completion to move and it made it so much more relaxing for her.

I had to ring my solicitor and ask them to ring her solicitor so they could ring her and tell her to get out of my house on completion.

She then had a total meltdown because on the agreed completion date, which she had insisted upon as it was the only possible day she could do, she was going to be in abroad and wouldn't be back for three more days after the completion date she had demanded.

Which meant the whole chain had to agree a new date to suit her, and she was now screaming about needed "weeks and weeks more than this" because she hadn't packed anything, hadn't organised kennels and cattery, hadn't booked a moving van, and didn't expect to "just be thrown out" of the house on completion.

She did go on the day in the end, but she was supposed to be out by noon and didn't leave until 6pm in the end, while we sat outside in the van, in the snow, waiting for her to leave.

When we finally got inside we found out that she'd flooded the kitchen disconnecting the washing machine, so we spent our first night with no water, but at least we didn't spend it with her.

suzannecaravaggio · 29/02/2016 09:31

Are there any estate agents who could tell us how common this sort of thing is?

suzannecaravaggio · 29/02/2016 09:33

Or any one who works for a removal company?

treaclesoda · 29/02/2016 09:42

I once had a colleague who was going through a house move where her buyer was an elderly woman, possibly with sign of dementia, and was very difficult. After everything was signed, she rang my colleague and started screaming down the phone with her that she had never heard of stamp duty and wouldn't be paying it. Colleague's solicitor threatened to sue for breach of contract, whereupon buyers solicitor said that the lady's family planned to counter sue my colleague saying that she had bullied a lady with dementia into agreeing to buy her house when she didn't understand the implications.

My colleague ended up paying cash to the lady to cover the stamp duty and allow the sale to go ahead, otherwise HER buyer was going to sue HER for breach of contract. She was frantic with worry and lost thousands of pounds.

treaclesoda · 29/02/2016 09:43

Sorry, meant to add this was all still going on on the day of completion.

TooAswellAlso · 29/02/2016 10:01

I did a council house swap, all papers signed on the Friday - we HAD to move on the Monday. I had booked a firm to turn up at 8am, with a huge Lorry. Only it broke down. They eventually got to me with a (smaller) replacement at 1030am, and realised they had no tools in this van to take furniture apart. We finally got first load to new house two miles away at 4pm, but had to go back for more.

I felt bad at first. Until I saw the state of the house I swapped to. I'm still picking up the pieces (literally) years on. I left mine clean and habitable and maintained as best I could. This house hadn't even been hoovered for months and I had to put pictures over the holes in the walls.

ExH always uses a van and mates. One thing I was thankful for was a proper removal firm this time round. Will never do mates and a van again.

NotCitrus · 29/02/2016 10:05

When moving from last place (2 bed maisonette, up a flight of stairs along an alley, so lorry couldn't get closer than around 100 yards), the movers checked the place before quoting, gave us boxes and quotes with and without us packing, and then dropped in a week before and the day before to see how we were getting on -we had a lot of stuff including a packed loft. Five guys emptied the place in four hours, including some haggling about water from the fish tank, but then we had half an hour to do a bit of cleaning and put kettle etc in the car so we could catch the van up at the other end. Gave a cleaner money to get herself to the new house after finishing the old one.

Got keys for 2pm and the movers were there until 8pm unloading and getting furniture into the right rooms. Best £1000 I ever spent! We sent the poor cleaners home at that point - I spent the whole next day doing the kitchen.

My in-laws sold to a developer - exchanged no problem, were being driven down to new bungalow 100 miles away, complete with dogs, when they got a phone call - developer had pulled out! Had to go back again, lose deposits all round, and repeat 3 months later. FIL had a stroke the day after finally moving, it was so stressful.

mandalee · 29/02/2016 10:52

We were renting when we found our current (perfect!) house - in mid-contract, so I read through the lease and was v pleased to find a clause that stated we could end the lease with two months' notice. Once we'd exchanged on the new house, I dropped off the required notice in writing to the agent and continued planning the move.

A day or so later, I got a call from the agent, somewhat confused, to say we still had five months left on our lease and did we know that? I pointed out the clause in the lease, which he read with disbelief and then told us his employee had made a mistake (!) and accidentally included the clause when she should't have. I said, "Oh dear, that makes things very difficult for you, doesn't it?" and left the ball in his court. We'd both signed it - it was his problem.

Except it became our problem. The property owner had 2 properties, one of which he'd been living in, and had planned to move back into ours once our lease expired. He was furious at having to move early, because he didn't yet have a tenant for the other place and didn't want to lose any income. He and the agent had a huge stoush, and agent ended up finding someone to take the other flat in a hurry... such a hurry that they were going to move in 2 days before we were to move out.

After this, things really went downhill. Landlord asked if he could move a bunch of pot plants into the garden a few weeks before - I said okay. He then asked if he could park his multiple cars Hmm on our drive the week before - I said okay.

The day of the move was a total fuckup from beginning to end. The movers we'd hired (with packing service) took SIX HOURS just to get our stuff into boxes, wrapping each piece carefully (and sloooowly). Then they'd brought a smaller van, so it was going to take more than one trip. It was five days before Christmas, so dark at 4pm - and in the middle of it all, agent rings me to say landlord wants to start moving his stuff in that night (!!) so can I let him know when he can come do the moving-out inspection ASAP?

I said things were going v slowly, and we hadn't had a chance to clean anything yet (movers had tracked in an unbelievable amount of dirt). Technically, we still had two days left on our lease, so they were really pushing it. Agent reassured me (via text, so in writing) that he would do the walkthrough with me, and we wouldn't be liable for anything after that point. So I thought, "Hell, if he really wants to move into a filthy house, so be it," did the walkthrough with the agent (all clear), left money for the cleaners as a gesture of goodwill, and proceeded to the other half of my hellish move.

Two weeks later, no deposit had come back. Contacted the agent, and he said owner had "a few items he wanted compensation for." Turns out the owner had spent those two weeks going over the house with a fine-toothed comb (even pulling up carpets to check the underlays!) and had a huge laundry list of over £2000 in "damages" he said we had caused. All this despite the fact that the agent had inspected and given us the all-clear (something I'm pretty certain he never told the owner he had done).

In the end, we didn't proceed to arbitration, though it was a close thing and I still think we should have. He got around £500 from us he shouldn't have had, and I'm still hopping mad whenever I think about it. Effing twat - I raise a middle finger in the direction of the house whenever I drive by. Angry

marshmallowpies · 29/02/2016 11:09

I agree getting professional packers if you can afford it, is money well spent. The only things I didn't let them handle when we were packing was my underwear drawer and DD's clothes. I also packed some of my really fragile China and ornaments just to be really sure they were safe, but that probably was just me being paranoid. The only stuff they wouldn't handle was cans of paint and plant pots, as they couldn't guarantee to be able to keep them upright in the van, so those went in the back of PILs car.

I also started sorting and clearing stuff out as soon as we had the house on the market, and started packing non-essential things as soon as we had an offer accepted on our house. But at that point I only had 1 DC who was under the age of 1 and not crawling yet. It would be a bit different if I was moving now!

The only thing that made it a really long day for us (and an even longer day the next day) was how late the PILs stayed: they'd come to help look after DD while the move happened, which was great, but we'd been expecting once it was all done DH would nip out and get fish and chips to celebrate being in the new house - FIL suddenly announced he 'didn't like fish and chips' (?!) so we had to have Chinese instead. The takeaway took ages to arrive and when it did it was disgusting, so PILs didn't leave our house till well after 9pm. And the nasty food gave me an upset stomach, so the next morning when we were supposed to be unpacking, I was ill in bed. DH took DD out for a bit to give me a chance to rest but I felt so guilty for not doing any unpacking I got out of bed to start sorting out the bedroom cupboards. And we have never used that Chinese again!

JessTitchener · 29/02/2016 11:13

When I was young we lived in a road I'll call Sandy Lane. Round the corner was Sandy Road.

One Saturday lunchtime we became aware of an elderly couple outside, trying to open the front door and banging on the windows.

My parents went outside to receive a barrage of abuse, threats of police etc from this very respectable looking couple (I was about 10 and learned a lot of new words that day!)

Turned out that their son had bought number 12 Sandy Road, given his parents the keys and asked them to check the house.

So they rolled up to number 12 Sandy Lane and it took about 40 minutes to convince them that they had the wrong house.

UnderTheGreenwoodTree · 29/02/2016 11:24

The only stuff they wouldn't handle was cans of paint and plant pots,

Yes, I've just been reminded of piling all the pot plants (I have a lot, some quite big) into my, DH's and my mum's cars Grin

I think mates and a van is the preserve of single people with little furniture - people often underestimate how long it takes to pack up and move out. I'm also surprised that people mentioned on this thread have managed to do it from scratch in 5/6 hours - but I suppose it's a case of needs must! I'm imagining helpers literally chucking things in boxes/vans.

xenapants · 29/02/2016 11:57

But you see, InMySpareTime ,this is exactly what people were saying. You knew for months that you were moving. Why did you leave it till the day before to start packing? Why on earth were you clearing the loft out on moving day? Stuff in the loft is stuff you''re not using - it should have been sorted weeks or months beforehand! While I know move day must have been exhausting as a result, I have very little sympathy for you in that situation - it was entirely of your own making.

InMySpareTime · 29/02/2016 12:23

We did pack, but the process dragged on for months, and we needed stuff from the boxes again. We couldn't book a packing company because we had less than 12 hours notice of the date we needed them from. Believe me, I didn't plan it that way. We packed as much as we could as soon as we were told the exchange had gone through, but there's only so much that can be done overnight with two small children asleep in the rooms I needed to pack most from.
I kept out of the buyers' way so they could move in, but I was the only person left packing once the first van went.