I'm answering a straight question, not adding my interpretation to to it.
In my opinion, it's worth talking to a journalist. I am a journalist and I am interested by this. Not interested enough to take it up, because it's not my field. But a motoring or consumer rights journalist might do it. They might not, but it's worth calling to find out. Why not?
I'm not trying to impress anyone. I'm saying that my opinion on that matter counts more than all the other people on this thread who aren't journalists but said a journalist wouldn't be interested. They are wrong, aren't they?
When writing a story such as this, it doesn't matter how a good or even an average person would drive. What matters is whether a large enough proportion of drivers are in charge of a car with a design feature that might confuse them and lead them to cause an accident.
The driving test is not an IQ test. Billions of people all over the world have a licence. Many of them are very stupid. Therefore I want cars to be as simple to operate as possible because I don’t want stupid people to kill me.
Apologies to your DH OP. I’m not saying he’s stupid. But he may have discovered a problem with that car that other people are too stupid to comprehend.
It would nice if you could bring these matters to the attention of the manufacturer and they would investigate it promptly and seriously. But given the costs of recalling millions of items and settling claims arising from a possible fault, businesses are tempted to brush off callers, as they did with the OP.
A recent case is the VW emissions scandal. Or the Beko fridge freezer fire risk where a man called Santosh Benjamin died after an internal email about a serious fault said "we don’t need to recall these products”.
Beko did eventually recall them but sadly a year too late for Mr Benjamin who died saving his children.
That's how journalists approach a potential story of this kind. Often it's nothing but sometimes, like with Thalidomide for instance, it's something and manufacturers lie because it's too expensive to admit the truth.
It's okay for you not to have thought of it that way. But it's not okay for you to tell me I don't read things or am piss poor at my job.