""Because most triage people are idiots......I refuse to speak to them now. I know my condition, I know what I need. I don't need some unqualified jobsworth telling me to call back later.""
I, like the person who posted that, have an underlying health condition, that I'm an expert in.
In October, I went to my local Walk-In Center, saw a Triage Nurse, who dismissed what I said and then I saw the Nurse.
Who also dismissed what I said, I was trying to explain that you can't always hear Pneumonia etc, this clinic has XRay facilities and I was trying to not go to A&E. She looked at me like I was mad and told me to go home and take Iron tablets.
So for three weeks, my Pneumonia had time to take a full grip, yes, I've complained.
I've seen some idiot Triage Nurses, when attending with relatives and when I worked in Home Care. The point of the Walk In Centers were to take pressure off A&E, but my local one has become a joke. Our Children's one, is very good, though.
I've tried to cancel a hospital appointment that I've got, but the person on the other end of the phone, wouldn't, without closing down my whole referral, this is for my health condition. I was trying to explain the situation, appointment not needed because I'm seriously ill, so I'm being seen three weekly by my Consultants, he was having none of it. I hope that I remember to sort it out when I go to my next appointment.
I used to have the same issue when I did Home Care. We'd have a person admired to hospital, so knew we wouldn't need the appointment, sometimes they'd cancel it, sometimes not. Even when they did, we'd get a 'missed appointment' letter.
The NHS should remain free, otherwise we pick up the cost later on, anyway.
I can remember when the Lottery was coming into being and we were never given a proper explanation why, the money wasn't going into services, as was first suggested.