I work on reception [details removed] at a busy GP surgery and I try to do my best for all our patients. I will go out of my way to help, especially in a crisis, and I empathise with anyone who is upset - even if expressed angrily.
A lady phoned yesterday and my colleague passed me the phone as she couldn't understand her. When I took it, she burst into tears and told me through sobs that her husband had died yesterday and she hadn't had time to order her medication so could she have it for later that evening.
She kept saying sorry and I told her it was absolutely fine, adopted a soothing voice, asked if she had anyone with her (her daughter) as I was so worried. I've never heard anyone sound so sad, it broke my heart.
I got her meds sorted and asked a GP to phone her.
Now I'm trying to study for an exam [details removed] and I can't focus. I keep hearing her saying "my husband died" and the horrible, devastated crying. In the moment, I had to get back to work and be professional. But now I'm at home I've had a little bit of a cry over it and she has definitely stayed with me. Her husband was only 45 and had cancer.
Aibu? Maybe being too emotionally involved?