To think these are faulty.

[MsJamieFraser]

Got these shoes for ds2 mid of sept/oct... (Outgrow his shoes) he went a full shoe size.

Unfortunetly MIL lost the receipt and they were also paid by a cash, however as I think they are faulty, rather than wear and tear, I took them back to the wynsors where mil purchased them, manager told me as I had no proof of purchase she could not do anything about them, I asked about transaction history or CCTV and she just basically said no proof, meh

I phoned head office who have been really good and they are going to look at the transactions between X and X dates.

However just wanted to ask if these are faulty shoes, ds had had say months wear (holiday times and weekend times etc) ds does not play football however does play yard games (bull dog, mams and dads etc)

What do you think? Also would have have took them back

Mil paid £30 for them, so not cheapish school shoes.

I think you are definitely being unreasonable... They look really heavily worn. I can't believe you actually took them back!

MsMims I was under the impression that accordingn to consumer law, the OP would only be entitled to a refund or replacement with some sort of proof of purchase? (Not necessarily a receipt)

The onus is on the customer, however, to prove the purchase.

Thanks for the link bran, I like the look of these ones, going to check the reviews, I omitted a part out of this as I know ds isn't heavy on his feet as he cant be (accident that left him needing skin grafts)

So if these shoes are cushioned, and the reviews are good I think we will buy these (hence why we always used to buys his shoes from R&B).

We couldn't buy ds Dr Martins, they would rip his feet to shreds.

MsMims you are not entitled to a refund straight away, an offer of replacement/can be made.

Also stores can ask for a proof of purchase, it doesn't necessarily need to be a receipt, but a store can insist on proof of purchase meaning that if you can't prove you bought an item in a particular store then they don't need to offer anything.

well the toughees ive bought have lasted really well, but theyre not the softest shoes. If you think DMs would hurt his feet, then im not sure toughees are any softer. You might be better with ricosta, but I think if you specifically need soft comfortable shoes, then the price you pay, is them not necessarily being as hard wearing.

Have you thought about crocs school shoes?

I never even knew croc dos school shoes, I've been look at the toughees and I think they will be on the rough side but would be fantastic for ds1, going to have a look at crocs, ds has had these the last 2 years and I have to say they have been brilliant but like most children they want different shoes. Not the same old same old, the croc ones look lovely mind.

I can't believe people think that's normal wear and tear.

DS once had a pair of shoes last two years. They were like those towards the end of the sixth term, and DH stuck the sole back on with glue which made them last for the final few weeks.

Once DD2 had a pair of shoes bought at Russell and Bromley which fell apart like that in about half the school year. They replaced them with no quibbling, and I had no proof of purchase, either.

I bought my sons school shoes in august and they were falling apart by december so went back to Clarks, no receipt and they exchanged right away, no questions.

msmims the receipt is the 'contract'... How does the store know which shop they are from or even if they are off eBay or a car boot third hand?

Cranky I didn't say 'you are entitled to a refund straight away' so God knows where you got that from.

There's lots of ways a transaction can be traced, including the retailer cross checking their sales with the date the consumer claims purchase took place. Bank statements are also valid although not helpful in the OPs case. Again, I didn't say anything contrary to this so not sure what you're on about.

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Link to a page about faulty items without a receipt here - sorry can't get it to C&P for those who asked. Last paragraph, bottom of page.

But if they replace them it would be for the same size. You say he's gone up a size. So you'd need to buy new shoes anyway?

Just get some Shoe Goo and stick the sole back on. You'll get another couple of months out of them at least then.

I don't think completely YABU. I think kid's items should be able to stand up to a certain amount of wear and tear.
I had a similar issue with M&S. Got them in August and by October the soles were worn completely out. My DD wore them to and from the car on the way to school and for about 30min a day, for maybe 17 days as when it rained she wore boots. As the school stock had pretty much run out, I got a cash refund.

I should add, she has indoor shoes for inside school, these were her outdoor shoes.

Thought I would give you an update on this.

after being asked to send the shoes to HO so quality control can look at them, they deemed the shoes to be faulty, and have given me a gift card to spend in store.

Excellent customer service I have to say, was excellent even before the gift card, cannot rate them highly enough.

I get shoes from clerks/known named. We buy robust ones. I'd think ds gad done really well to get yo 4 months before his give out. He's hard on shoes.

Dd1 otoh had a pair of flimsy looking dolly shoes at that age for two years before she grew out of them, and they still looked pretty good.

I have offered ds as a shoe tested on the basis if they get past him, they'll do anyone.

You're crazy to expect a refund for those. They look battered, not faulty to me. If he'd worn them for one day and the sole had fallen off, then they'd be faulty.

Valiant you might want to read the OPs update 2 posts up from yours

They don't look faulty and they're probably not. HO will have given you a gift card to shut you up.

Shove in some superglue and they wii be fine. I wouldn't take shoes back after four months.

I wouldn't have taken them back, sorry. The first year my son was at school he went through a pair of kickers, a pair of clarks and a pair of doctor martens, plus a couple of supermarket pairs while we were waiting to go shopping. We eventually found out that he was using the top of his toes (the leather upper) as a brake when playing on the reception classes' pedal go karts.

Some boys are just tougher on shoes than others. We buy good quality shoes but I still expect my son to go through 2 pairs a year and I wouldn't take back any that were more than a month or two old.

I used to run a shoe shop. They don't look faulty to me. They look heavily worn, battered and weather damaged.

This actually looks like what we refer to in our store as "Scooter Wear" does he ride a scooter too and from school?

Gift voucher doesn't mean your right (you're not!!) it means they want rid of you!

still good result though, for some shoddily made shoes.

Theyre not faulty, but theyre obviously crap, which skechers are, considering the price