To be dead impressed with domestic and generals brilliant out the box thinking solution to my broken fridge?

[HoneyDragon]

It went loudly and firmly kaput on Christmas Eve because it is a bastard.

Was informed I'd have to call on Boxing Day for a engineer call out, no guarantee of a fix as fridge may well be beyond help or parts need ordering.

The earliest they can come is the 4th of January.

Despite my being sold a super duper magical warranty of guaranteed quick response and solutions due to my fridge being "a vital household item"

I feel that minimum of 10 days is a vex worthy time period to be minus a fridge.

But it's ok! They've resolved the ENTIRE issue by telling me to buy ANOTHER fridge from somewhere, obviously at my cost. So I can refrigerate stuff till I get mine fixed at their convenience.

I'm very impressed. Amazingly well thought out response. They should be commended tbh.

Have you tried the option to cancel your insurance? I think? There is definitely a complaints option. :)

Well after trying to contact them for the last 48hrs, to no avail I finally had luck through Twitter. They are refunding my policy.

But.... I've left my complaint in place as feedback. We are incredibly lucky that we could just go and buy a fridge at Xmas. Many many people pay those policies for the security of a fix if something goes wrong because they can't simply replace an item at short notice. They should be honest about how well they can fulfil promises, before taking your cash.

Well done Honey
The power of Twitter is really quite astonishing, isn't it?!
Glad you're getting the cost of your hopeless policy back at least.