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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be dead impressed with domestic and generals brilliant out the box thinking solution to my broken fridge?

53 replies

HoneyDragon · 27/12/2015 00:35

It went loudly and firmly kaput on Christmas Eve because it is a bastard.

Was informed I'd have to call on Boxing Day for a engineer call out, no guarantee of a fix as fridge may well be beyond help or parts need ordering.

The earliest they can come is the 4th of January.

Despite my being sold a super duper magical warranty of guaranteed quick response and solutions due to my fridge being "a vital household item"

I feel that minimum of 10 days is a vex worthy time period to be minus a fridge.

But it's ok! They've resolved the ENTIRE issue by telling me to buy ANOTHER fridge from somewhere, obviously at my cost. So I can refrigerate stuff till I get mine fixed at their convenience.

I'm very impressed. Amazingly well thought out response. They should be commended tbh.

OP posts:
WhoTheFuckIsSimon · 27/12/2015 14:51

Well if you still have a working freezer I don't see what the problem is.

Anything which requires refrigerating just has half an hour in, half an hour out the freezer.

Obviuously you need to do this through the night as well but it's hardly a chore if it ensures cold Prosecco and unspoilt food.

Infact I don't know why anyone bothers having a fridge.

SoleSource · 27/12/2015 14:53

So.every thirty minutes of each twenty four hours you must place fridge food into freezer and remove. Problem solved. I don't know why I bothered having a fridge either! So shoot me!

WhoTheFuckIsSimon · 27/12/2015 15:10

Exactly, that will have the same result of having stuff in the fridge. #I'mAGenius

notapizzaeater · 27/12/2015 15:12

Wow, surprised they didn't tell you yo do this, what a solution !! Like having a newborn but with wine and cold turkey !

Oldraver · 27/12/2015 15:15

I think service plans are ok if the deliver...But if their advicis to go out and buy another fridge until they get round to fixing it....

Then I would be cancelling the plan and convertiing it to an emergency fridge fund

WhoTheFuckIsSimon · 27/12/2015 15:19

They should give me a job on their customer service line.

MinesAPintOfTea · 27/12/2015 15:21

White goods insurance is usually not worth it, you will pay more than the cost of replacement before you have to claim moat of the time. Make a note of the cost of it, and start putting that into a savings account instead.

ColdWhiteWinePlease · 27/12/2015 15:22

Op, if you tell them you keep medicine in the fridge, they will come out the same day. Don't take No for an answer. They wanted to leave me for days with a flooded sink/kitchen. I insisted they came same day, and they did.

Original poster
HoneyDragon · 27/12/2015 16:21

The fridge is now officially no more. given its behaviour it's looking more likely to burn the house down so it is now unplugged.

OP posts:
SoleSource · 27/12/2015 16:28

How li g have you had the fridge?

BlackeyedShepherdsbringsheep · 27/12/2015 16:28

well I am dead chuffed as I did not bother to fork out for crappy insurance on my completely utterrly useless insulated cupboard that hotpoint seems to think deserves the title fridge freezer when 15 degrees is adequaate refridgerations right? and a freezer drawere taht does nto freeze at all is well I suppose that must be the fridge part. this is the replacement for the one that did not work. the delivery people were so bloody crap and the hasle of sorting out engineers visits was so bad that I have put up with it for far too long. one enginneer wa fine but ye gods the hassle of being in for repeated vistis.

oops realises that this rant is not helping...

sorry

Original poster
HoneyDragon · 27/12/2015 20:21

Rant away. It sounds a well deserved rant.

The fridge is 5 years and six days old.

OP posts:
springscoming · 28/12/2015 08:39

That Telegraph article is a bit misleading as the key information appears near the end. You have to be able to prove that the fault was present when the item was sold. It doesn't apply to wear and tear.

Vedamakesthebesttoast · 28/12/2015 10:04

I haven't rtft yet but couldn't help comment that the banner across the top of my screen is fridges from CED Xmas Grin the tinternet elves obviously agree wth domestic and general and are trying to be helpful. Shall I screen capture and send you a copy for dh?

Vedamakesthebesttoast · 28/12/2015 10:11

Ok rtft now, ignore my dh comment above I see you have already bought a new one... Although the elves are still trying to be helpful so I'll send you the screen shot for reference f you're in the market for a back up fridge in case the temporary one decides to play silly buggers.... Everyone needs three fridges don't you know

nanetterose · 28/12/2015 10:18

All my white goods and TV are insured with D&G .

In October they replaced my oven with a brand new one when my old one gave up.

One needs to work really hard to get anywhere with them though. If I'd left it with the first person I spoke to, Id still be without one now!

Go to the complaints department.

& very good luck! Wine

Hassled · 28/12/2015 10:20

We bought a second fridge when the first one went kaput (no fancy insurance). Then we spent 6 months or so thinking how the hell did we get Dead Fridge A into such a tiny room (utility room/large cupboard thing) and wondering how we'd get it out, then giving up and doing nothing (Alive Fridge B had gone elsewhere).

And then we had a White Goods Christmas Miracle - Dead Fridge A healed itself. I switched it on day for the laughs and it was all better. That was 5 years ago and it's still going strong. We are now a 2 fridges for no apparent reason household.

nanetterose · 28/12/2015 10:24

mines

We use our insurance as a savings 'kind of fund'

When our washing machine packed up, it would have cost more than the insurance (We'd paid so far) to have them even come and look!

I think it really works for cheaper items.

With our cooker , I estimate we spent 144 pounds on insurance. Our brand new replacement came in at around 500!

Win win. :)

Dipankrispaneven · 28/12/2015 10:28

By contrast, when our washing machine stopped spinning the repair department told us how to check and repair it rather than sending out their expensive engineer. It turned out to be due to a build-up of limescale plus little bits of plastic for which DS will certainly be the culprit.

alteredimages · 28/12/2015 10:34

I have had this problem twice with my ancient fridge freezer. The first time it turned out that the fan which moves the cooled air Into the fridge part had packed in. The second time, it turned out that it had been doing such a stellar job of chilling that the pipes that the air moves through had iced up.

Not likely to be much use though unless you fancy disassembling the fridge. Grin

nanetterose · 28/12/2015 10:35

Thing is, most white goods are such crap (compared to yesteryear) that l wouldn't be without insurance.
This planned obsolescence is too blame isn't it.
My mum had a spin dryer that lasted for 40 years. I can't imagine anything lasting that long anymore.

Needtoprotect16 · 28/12/2015 11:28

One word: Kickstarter.

FretYeNot · 28/12/2015 11:35

could you get empty milk cartons, mostly fill with water, freeze, then shove them in the fridge to keep stuff cold?

Original poster
HoneyDragon · 28/12/2015 11:37

I think the smoke exiting the rear and boom indicates something fairly in need of replacing ..... But no fucker was interested.

I'm trying to get back through to DG again now, I've been waiting 20 minutes.

OP posts:
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