The imperious 'I am property owner, dontcha know?' routine probably plays quite well if someone chooses to amp it up, too.
I'm not doubting your experience strawberry. I am saying that it has not been my experience at all - especially the above bit - and I am a property owner in a borough that is the last place you'd expect sympathy for tenants, council or private, over owners.
I complained a number of times about my neighbour who was pleasant but a hoarder - I don't know if you've ever heard of Diogenes Syndrome or Mr Trebus from Life of Grime but that was her.
As I said, she was pleasant so I only used to call the council when the swarms of flies got too Biblical. They came out every year or so. As she got older it got worse and once took two men in hazmat suits three days to clear her one bedroom flat and a further two days for someone to fumigate.
This is one bedroom flat, remember.
When her landlady got to hear about it she encouraged me to complain all the time. That was because the woman was a sitting tenant with the rarity of a protected rent and was thwarting the LL's attempts to evict her and make a lot of money.
I didn't because however annoying the old lady was - and believe me, living next door to rotting rubbish including up to a year's worth of hoarded cat litter at a time, is quite annoying - her landlady was a cunt who caused me even greater problems.
The LL once showed me a letter from the council in outrage. It said something like: 'We've inspected the place and a citizen's housekeeping arrangements are not our concern.'
The translation was: 'Fuck off. We are not a free eviction service for you.'
So the upshot of my long story is: councils are not bothered unless it is a serious risk to public health or immediate danger of death.
IME, of course.
Maybe OP's council is shit hot. But round here, rubbish blowing into neighbouring gardens wouldn't cut it. So either she's exaggerating for an amusing story on a Friday morning, or there's a bit more to it.