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Message to Mothercare staff!!

63 replies

18yearsoftrying · 02/07/2015 16:49

  • If you price your sleepwear, I would have bought some today

  • If you keep floors clear of your stock, I would not have had to have kicked them aside. My hidden disability does not allow me to bend & pick them up. You had no shop floor staff to ask other than an icandy rep who refused to move them.

  • The Bubble Frog is £6 according to the 6 inch font which is on YOUR desk by YOUR till! Please do not charge us £12 & expect us not to notice

  • The lightweight paddling pool I pre-ordered is in a box measuring roughly 4" by 12" by 18" would fit in the basket of the pram. Why pack it in another box so big that it takes TWO members of your staff (when they do finally turn up to shop floor) to help me with it?

  • When you are asked to provide a gift receipt, it actually would be helpful if staff remebered to supply it so that we don't leave without it on the basis 'the till doesn't allow you once the transaction is complete'. NOTE: It wasnt complete - you hadn't issued the gift receipt & you needed to refund half my frog.

    There are plenty of unemployed people that could do a better job in your disrespect to the hardworking ones that have common sense, but please take this into consideration.
OP posts:

AuntyMag10 · 02/07/2015 16:55

Have you addressed any of this with you know, mothercare itself?


18yearsoftrying · 02/07/2015 16:56

Errr yeah, that's why I'm taking it publicly. Every time I go thinking next time will be better but it never is Hmm

OP posts:

Jelliebabe1 · 02/07/2015 16:57

My local one was terrible when I was in there recently - half the stock not priced up and they didnt give a hoot. Just sounded pissed of that they had to go and look for me!


AuntyMag10 · 02/07/2015 16:58

It's sale season now, everywhere is chaotic.


TheWitTank · 02/07/2015 16:59

Mothercare are crap. Overpriced, unhelpful and messy stores. Complain and avoid in the future.


18yearsoftrying · 02/07/2015 17:00

Mothercare didn't have a sale on when I went today!

OP posts:

WorraLiberty · 02/07/2015 17:02

Did they reply to your complaints OP?


tidalwaveover · 02/07/2015 17:02

I hear you OP.

See also Tesco with the not putting prices on things.

When there's a toy sale in our Tesco they dump half the store on a shelf that says 'clearance' without any prices on anything then get the hump when you have to make them walk across the store to check the prices.

Once I took toys from that section to the self service till to check the price then got told off for not buying them.


StarlingMurmuration · 02/07/2015 17:04

You're not exactly "taking it publically" (sic) by posting it here. Or are you expecting the CEO of mothercare to be reading AIBU while at work?


18yearsoftrying · 02/07/2015 17:06

Sell this time last year when I raised issues with them in writing they said they'd look into it & improve accordingly.

I deliberately went there today as there was no sale on I wrongly assumed it would be safe. How naive.

  • I forgot to post that they also charged me £12 instead of the promo price dispay saying £7.
OP posts:

StonedGalah · 02/07/2015 17:08

I hate these threads. Your title should say a rant about mothercare. This assumption mothercare are actively perusing mumsnet on the off chance someone wants a moan. ..are you expecting them to reply here?

What exactly is your AIBU anyway?


TheWitTank · 02/07/2015 17:08

Try their twitter page (if they have them). Complaints always seem to be acknowledged quickly on social media.


Volenflo · 02/07/2015 17:11

You may want this moved to chat, lots of grumpy people about today - assume the heat is getting to them!


SirChenjin · 02/07/2015 17:12

What's with the 'publically [sic]'??

I agree OP it's been about 5/6 years since I've had the dubious pleasure of shopping at Mothercare - overpriced and terrible customer service then too.


Ironfloor · 02/07/2015 17:12

Mothercare is useless. We bought a £500 priced pram of which a tyre had a puncture. They didn't have a replacement tyre for that. We bought a very expensive cot from them which is so flimsy and breakable. It was our first baby so we were pretty ignorant about other shops and brands. If we have another, we will not go even close to a Mothercare shop, that's for sure.


Volenflo · 02/07/2015 17:14

Ps yes I agree, they are crap


answersonapostcardplease · 02/07/2015 17:15

Mothercare has always been crap, well for the last 14 years.


TattyDevine · 02/07/2015 17:19

Maybe its just not the shop for you.

Try John Lewis.


ouryve · 02/07/2015 17:19

Hah! We went around mothercare, gave their cots a good wobble and decided not to bother! We got a much better deal in a lovely beech cotbed from Mamas and Papas which cost no more than the bendy scratched pine jobbies in mothercare, served both boys well and then sold in pretty much pristine condition, despite having a chewer sleeping in it.


Wishful80sMontage · 02/07/2015 17:20

Mothercare's customer service is appalling in my opinion- they were so unhelpful to me when I was flagging up a faulty and potentially dangerous issue with a bouncy chair. I would not buy expensive items from there in the future as their returns policy is hard bloody work.


Pengweng · 02/07/2015 17:25

Totally agree, our local one is bloody awful and I will never ever buy anything from them again. The staff were less than useless, argumentative and downright rude to both me and the girl from their customer service department who i had on the phone. They started a massive row in the middle of the store with a manager from their own CS department!!

Girl from their customer service was lovely but staff in shop complete fucking idiots.


18yearsoftrying · 02/07/2015 17:47

My AIBU is AIBU in being cross & disappointed.

Funnily enough I have to go to John Lewis tomorrow....but I didnt know until DH requested that just now.

Im not on Twitter.

I don't think I wrote 'publically' ??

Maybe one of Mothercare's "management" (ahem) read AIBU? Who's to say they don't?

OP posts:

NinjaPanda34 · 02/07/2015 17:51

Can I just say? The Inverness mothercare is fab. Great, friendly, attentive, knowledgable staff. Can't fault them.


StarlingMurmuration · 02/07/2015 17:55

That'll teach me to be an arse about someone's grammar. It must be some kind of law that if you draw attention to an error, you're bound to mess up yourself with a misspelling or similar.


18yearsoftrying · 02/07/2015 18:04

Moving to Inverness isn't an option but it's nice to know one branch is getting it right.

OP posts:
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