Defensive there Sad?
Not all. I was explaining.
I don't need to defend my position - I was explaining my utter confusion with the original OP. But read the whole 3 pages now and you will see that once the issue was properly explained, other families are saying how they were allocated to the QUIET COACH even though they didn't want to be there.
I personally don't mind listening to children - but not when I am working.
But I can tell you stories about booking myself, my friends and my dog on train lines that accept dogs in carriages (and paying for the dog's ticket so he can travel under the table) and having parents - or other people - freak out because they don't want to be in a carriage with a dog.
The last time I travelled to Whitby, I had to move my dog up 3 coaches on a moving train (with children wanting to stroke him as he walked past) because a particular WI meeting thought that their jams and goodies they were taking to a craft fayre might be contaminated by dog hairs as we did the journey.
I did leave the coach because I couldn't have done the 1.5 hrs journey without my dog going to sleep and feeling confident. But where did I end up? In the guards coach, sitting on a box! My friends (elderly gents who I was taking out for the day) were left sitting alone in the original carriage not knowing where we were.
Of course I insisted on a refund of my dog's £10 ticket (and I got 50% of my own ticket refunded), but it was a horrendous journey for us and I worried about the train journey back all the time I was walking them around Whitby.