It's interesting to hear a different perspective, but must correct the fallacy about carers being beholden to 'service users' every 'whim'.
I found it impossible to 'remove carers on a whim' when I had to have council provided carers (outsourced to agencies) before I got to employ my own.
My 'whims' were pathetic and selfish things which no one gave a shit about, like:
- not wanting to be shouted at and screamed at in my own home
- not wanting carers to force me to do things that made my health deteriorate dramatically for no reason beyond that's what every service user 'has to do'
- not wanting carers to steal cash, vouchers and even my childs clothes
- not wanting carers to force me to leave my 18 mth old on his own in a room out of hearing range as he was 'too much hassle' to have him in the bathroom with me
- not wanting to be abused and humiliated, not wanting a carer to point and laugh at my naked body, and refuse to give me a towel so I could cover myself up whilst they were having a good laugh at me.
My complaints were ignored, and I was told that I'd get the carers I was given and be grateful. And that if I complained they'd make my life worse.
It stopped when I became so ill from them forcing me to do things that I couldn't, that I collapsed, and lost the use of my legs, and they refused to help me. Left me alone with my toddler, in the dark, trying to pull myself by my finger nails across the floor to get to the door. But all they did was accuse me of being out and leaving a carer waiting in the rain. I wasn't out. I was very much in. On the floor. Needing help. But the manager who phoned (my home phone!) to accuse me of being out slammed the phone down on me and the carer left after swearing at me through the letter box, before I could get to the door to beg for help. They endangered me and my child by their disgusting attitude and I hope they burn in hell.
Even they couldn't lie convincingly about that incident and I was finally 'allowed' to swap carers. I am still not back to my health pre-abusive-carers, four years later.
So no, I dont feel particularly sorry that people are allowed to 'change carers on a whim'. I only wish i'd been able to indulge my unreasonable demands to be treated like a human not a dog.
Now i know carers are treated badly in general by their agencies, and by the councils who drive costs down at the expense of the whole profession. But that's a separate issue which shouldn't leave carers taking it out on the vulnerable people they care for.
As long as carers blame their 'service users' and not their working conditions or agencies, carers will continue to have a rubbish working life. And the people who have to depend on such terrible levels of 'care', will suffer, as they are vulnerable. And it's their lives that get effected, they don't get to go home and complain about it, they have to live it day after day. And be told they have to be grateful for the terrible way they are treated.
Btw, the people I employ now directly have good working conditions, pay and contracts. And they don't abuse me. All on the same money (in fact less) than the council spent on my 'care' via agencies.