Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

...to think that if a company markets a product as SPF30 they should be able to back that claim up?

66 replies

WhatALoadOfOldBollocks · 23/05/2015 16:56

Recently found a mineral powder marketed as SPF30. Initially I thought, great, but then wondered how much I'd need to use to give me that protection. After all, there's a recommended amount of cream products people should use to acheive the SPF marketed, so surely there would be with this? There was nothing on their website to advise. So I thought I'd ask them and find out. After all, surely they would have done tests so they knew their product was SPF30, and they'd be able to tell me how they acheived that, right? Nope! Here are extracts of my email correspondence with the company (I'm happy to tell people which company it is if they PM me but don't want to get into hot water by putting it here).

Me: I asked 3 questions including, "...How much product would I need to use to achieve the SPF30?..."

Company: answered the questions except the one asking how much product to use.

Me: "...how much product is required to give SPF30? Lotion sun screens will say how many tablespoons per body/how much for certain body parts as a guide so users will apply the right amount (apparently most people don't apply enough). Having not used mineral sun protection I'm finding it hard getting an idea."

Company: "Oh yes well you will need to apply this if being exposed to the sun as a recommend time of every 30 minutes, however this will be dependent on the strength of the sun and should be used with caution when exposed to the elements".

Me: "What I meant was how much product, i.e. what weight/amount/volume would I need to put on my face, say initially, to give SPF30 coverage?"

Company: "There is no set rules for this and as long as the area has an adequate amount covered then this will be ok, so this is mainly the advice we would provide".

Me: "OK, but "an adequate amount" is subjective; it will vary from person to person. I'm asking for an objective answer so I don't inadvertently use too little of the product and put my skin at risk. Surely to market it as "SPF30" it was tested in some way, showing results that "using x amount of product over x area would give SPF30 for x amount of time"?"

Company: "Yes you are correct , this will vary from person to person depending on the skin type and tolerance, also this is tested for the sun protection factor, and is to be used mainly on the face and as long as this is covered with a good amount of the products for your own preference. I understand this is very vague, but is different from a sunscreen cream where you could be advised to apply a tablespoon amount".

And that's how it's been left. None the wiser to how they came up with the "SPF30" figure or how much I need to use!Hmm

OP posts:
caroldecker · 29/05/2015 18:13

SPF30 just means you can spend 30 times longer in the sun than no protection. If you have vulnerable skin, you can spend less time in the sun than others with the same protection, or need a higher factor in order to spend the same amount of time.

CycleChic · 03/06/2015 08:36

Any more daft responses from the company, op?

WhatALoadOfOldBollocks · 04/06/2015 12:34

Yes CycleChic, an email came through last night and I am now dealing with a "Senior Customer Support Manager" rather than the possibly a little frazzled a "Customer Service Co-Ordinator"! Grin

Company: "...*** is currently on leave and I am picking up some of her previous correspondences – I just wanted to advise that we have reached out for the technical data you have requested from our US team and will come back to you with the data as soon as we can..."

OP posts:
moresnow · 04/06/2015 15:57

Oh, well done! I am looking forward to the next instalment.

Branleuse · 04/06/2015 16:05

you wont get the SPF you want if youre relying on a minimal amount of powder. Sounds like you just want to antagonise the customer service person. If you want SPF you will need something specifically designed, and then use this powder as added protection mainly

CycleChic · 04/06/2015 17:26

Then the powder shouldnt be marketed as a "sunscreen", more as a "top up to your sunscreen", Branleuse .

IggyStrop · 04/06/2015 17:59

I am looking forward to hearing these results! Nice persistence, OP.

Branleuse · 04/06/2015 21:50

its not marketed as being a sunscreen though is it, just as having an SPF

moresnow · 04/06/2015 22:58

"Sunscreen is sheer and weightless, and it can be used from head to toe without clogging pores. It'll change the way you feel about sunscreen forever — for the better."

They seem to think it is, Branleuse.

moresnow · 04/06/2015 23:01

^^ that was from up thread, by the way.

WhatALoadOfOldBollocks · 05/06/2015 08:54

Branleuse, how are consumers supposed to know that a product marketed as a sunscreen isn't actually a sunscreen!? The product name is "SPF 30 Natural Sunscreen". I almost bought the product because I thought it would protect my skin. Their inability to answer my perfectly reasonable enquiry regarding how much of it I would need to use to acheive the protection they promise is what started all this. I feel sorry for the admin person just doing her job, but I do not feel at all sorry a company that is potentially pulling the wool over our eyes and putting our skin at risk. I take that very seriously.

The product description says:
Maybe we can't sunbathe in baby oil anymore, but we don't need to slather ourselves with heavy, greasy chemical sunscreens, either. Our super-portable SPF 30 Natural Sunscreen is sheer and weightless, and it can be used from head to toe without clogging pores. It'll change the way you feel about sunscreen forever — for the better.

And amongst the benefits list:
Protects your skin from sun damage without a heavy, greasy finish

From the FAQs:
"Hi. Does the sunscreen have a PPD rating, i.e. a rating how well it defends against UVA rays?"
Our SPF30 Natural Suncreen offers both UVA and UVB protection. It has a rating of PA++ from the The Protection Grade of UVA, which corresponds to a UVA protection factor between four and eight on the PPD rating system.

I've had a quick look at what the PPD/PA rating system really means, but it seems that's another minefield. I'd never heard of it before reading it on their FAQs!

OP posts:
WhatALoadOfOldBollocks · 01/08/2015 13:58

Well, I chased them up 2 weeks ago as they'd gone quiet on me and still nothing, so I've had to go onto phase 2...I've just emailed Citizens Advice (who deal with Trading Standards when required), to BBC Watchdog, The Guardian and the Daily Mail. Let's see if any of them have a bit more luck getting the information from this company.

OP posts:
LindyHemming · 01/08/2015 14:05

This reply has been deleted

Message withdrawn at poster's request.

Egosumquisum · 01/08/2015 14:07

This reply has been deleted

Message withdrawn at poster's request.

WhatALoadOfOldBollocks · 01/08/2015 14:36

"I suspect they don't know. It's the same with suncream."

But it's not the same with suncream though is it. Manufacturers will recommend we use set amounts per body part, eg something like 1 teaspoon for the face, 1 tablespoon for a leg.

OP posts:
moresnow · 01/08/2015 14:43

Good job! Hope they manage to get somewhere.

New posts on this thread. Refresh page