Those of you who say "people who don't keep appointments should be charged"
I often have this conversation with my patients, they all say "non attenders should be charged"
So, a blanket charge for all Did Not attend (DNA)?
"Yes" they say.
If someone is admitted to hospital? Or their family is? Or if they're ill?
"Well, no, in those cases" they amend.
I phone DNA patients. Sometimes, no reply (they get a letter sent out)
They might have forgotten ( many patients have other appointments)
Or "Oh, it's tomorrow"
'No, it was today' I say. they argue a while, I have the computer screen. I ask them to check their appointment card (the patients phone to book themselves)
Then it's "Oh, it was today. Oh, I'm a bit ill today. I can come up now...."
I will have saved them a wasted journey but they'll argue .
What's to stop someone saying "I missed my appointment on wednesday, my wife was taken to hospital". We can't check.
And before anyone suggests I phone the patients to confirm- we do for home visits. I can guarentee they won't all answer. We still have to go, they know that we phone. It takes ages to phone people.
If a patient does DNA, I phone them. Have to send a letter even if I speak to them. Notify the office. It all takes time.
If it's a vunerable patient (Adult or Child) there's protocol to follow, notify GP/Care Worker
Charge them? Won't work IMO.