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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

no one was in when a £300 delivery was made so they stuffed it in a bush in my front garden

46 replies

Mumof4worried · 25/04/2015 14:16

I just by chance came across it this morning as it was totally hidden!

I've been mailing the company for a few days as was expecting it but they haven't even got back to me.

The car board is all soggy and after I dragged it inside it had slugs on it! It could of been there for days as no one even bothered to put something through the door to say they had deposited it in a bush.

I'm fuming! Aibu to just send it back at no cost to me and demand a new one?

OP posts:

CrabbyTheCrabster · 25/04/2015 17:01

At least he didn't throw it up on your roof...
www.itv.com/news/meridian/story/2014-08-11/delivery-driver-leaves-parcel-stuck-on-roof/

YANBU, btw.

finnbarrcar · 25/04/2015 17:02

Yodel did this to us with a £500 tv. We were due to go on a weeks holiday the next day and if the kids hadn't spotted it in the back garden it would have lain there till we came back or got stolen. No note through the door or anything. Eejits

avocadotoast · 25/04/2015 17:21

YANBU. Hermes by any chance?

Our local Hermes driver also works at a Chinese takeaway and expects you to go to the takeaway to get the parcel if you're not in when they try to deliver it

They brought something the other day (I was in) and asked where they could leave stuff in future if we weren't in. I said nowhere really, as we don't have a safe place (we really don't - our garden opens straight onto the street, which is then open onto a busy main road, so very open). They got really arsey and told me I'd just have to come to the takeaway in future. I think in future I'll just try and opt for retailers that use a different courier...

avocadotoast · 25/04/2015 17:23

But then saying that, Royal Mail can be just as bad. I've had them leave stuff in our recycling bin, which was empty so really hard to reach into, and they've also just left stuff behind the bin in plain view of everyone.

TheHappinessTrap · 25/04/2015 17:24

I found something in the bushes by the front door once. Luckily my door is hard to open so I was there for a few seconds longer giving me the time to see it. I have a post office. I really wish they managed all the deliveries around here as they have a local shop I could collect from.

MuttonCadet · 25/04/2015 17:29

Tuffnels don't count it as a delivery until someone signs, which means their drivers are very keen to ensure the parcel is accepted.

The drivers are incentivised on delivery stats.

Justusemyname · 25/04/2015 17:37

OP the fact the box is soggy won't mean you can have another. You ordered the wrong one and that would have been the same if you'd taken delivery into your hand. You would still have had to open it to see the power though surely you knew that anyway?

TheOneWiththeNicestSmile · 25/04/2015 17:42

UKMail, anybody?

I was sent something recently to be delivered by them. Tracking showed they'd attempted delivery 3 times - they hadn't. At all.

After 3 attempts they won't come again (not that they came in the first place) & you then have to collect from their depot. (they won't leave anywhere else because it has to be signed for by the recipient. presumably this is supposed to prevent stuff getting nicked but stuff never getting delivered seems more likely)

The depot is more than 15 miles away but is on DH's way home luckily so he went. He had all the relevant information and I'd rung UKMail first (bloke on phone was polite at least & seemed helpful). As instructed he had his photo ID, my photo ID, a bill with our address, & the UKMail consignment number. This wasn't sufficient, apparently & he had to ring me to ask a) the size of the parcel & b) the name of the company it was from. I couldn't remember the name of the company offhand but was able to give rough dimensions. Somehow this information helped them find the parcel on their system (the consignment number didn't???) & they were able to confirm that it had been scanned in & was somewhere in the building. But they couldn't locate it. (He was there about 30 mins on a freezing cold night at the end of January, stuck next to one of those enormous flappy doors that keep opening, & all for nothing)

It never turned up & a month later the merchant refunded my money - which they'd had, via Paypal, from day 1

DPD are brilliant - as long as they have your mobile number they'll text you a one-hour time slot, with the option to change the date if required. Yodel and Hermes are both OK locally (although we actually know the Hermes people, dunno if that makes a difference)

munchkinmaster · 25/04/2015 18:16

Op under distance selling regulations you can send back an internet item within 2 weeks. I think this would include being allowed to open the box to look at it.

WaxyBean · 25/04/2015 20:42

I had a parcel left in my (empty but pretty minging) food waste bin this week. Was books and they were soaked through with honking liquid. Why do delivery drivers not think?

AmyElliotDunne · 25/04/2015 21:03

You don't need to be in if you have somewhere safe for a parcel to be left, but if the likelihood of you being home when they deliver is so slim, why not get it delivered to work or DH's work or your mum/friend/neighbour? Or get a plastic box for parcels? Or leave out a plastic bag, I have regular customers who do this although I do carry a roll of bags for rainy days.

Rather than just hoping to be in or making the driver come back time and time again or get a bollocking for taking the parcel away when some customers would rather it were left unsigned for because it's urgent.

There are lots of solutions that don't result in a soggy parcel.

TheOneWiththeNicestSmile · 25/04/2015 21:56

it depends who is delivering though. You don't always get those options. & see my post above about UKMail (I was IN & still it wasn't delivered )

Travelledtheworld · 25/04/2015 23:29

Yodel so crap they couldn't find my house so just dumped my parcel on a wall down the street.
Another time the driver lost my very small package in the back of his van. It was under a pile of flat pack furniture. There was a case of wine rolling around loose in the back of the van too!

MsAspreyDiamonds · 26/04/2015 06:52

Hermes left my New Look delivery inside my bin, didn't put the lid back on, it was pouring down with rain and my clothes got soaked.

Luckily New Look were very good about it & replaced my work suit.

exLtEveDallasNoBollocks · 26/04/2015 06:57

We had a free iPad thanks to Yodel doing something similar OP. The only difference being that we didn't discover the delivery had been made until 6 months after! (They left the box behind a bin we didn't use at the side of our house - it was a Christmas delivery that was delayed and the. reordered and replaced by Amazon)

We did contact Amazon when we discovered it and they said basically "meh, just keep it" so we did.

NorksAreMessy · 26/04/2015 07:00

A lot of companies now offer 'deliver to my local Argos' or click and collect. I think this might be the way forward.
At least you know it is warm and cosy and dry sitting next to a shelf of Elizabeth Duke jewellery.

WilburIsSomePig · 26/04/2015 07:07

Amy sometimes I'm in, sometimes I'm not. If I'm informed when a parcel will roughly be delivered then I'll arrange for someone to be in but more often than not you are not informed so have to take your chances. I kind of have to go to work and stuff.

I do think some drives are utter twats. I had a card through the door to say that a parcel had been left 'by the side gate'. In actual fact they had thrown my new crockery set over my 6 foot gate. DHs new laptop was left in full view by the front door when he was sitting in waiting for it to be delivered. Fortunately he saw the van from upstairs, doorbell wasn't rung and in the time it took him to get down to the door the driver had gone. Laptop was left there in a cardboard box in the pissing rain.

weddingbelle1005 · 26/04/2015 07:46

When 8 months pregnant I ordered a new 'big girls bed' for my 2.5 yr old, delivery by CityLink. On the nominated delivery date (delivery any time between 8 - 5.30) I duly waited in ALL day, at 5.15 I rang customer services explaining that I would need to leave the house at 5.30 sharp to collect my DD from nursery round the corner before it closed at 5.45 and that I would be very cross if it was delivered whilst I was out (given that I had been in all day and that it would then be outside the given time slot!). She assured me it was on its way. I asked them to ensure the driver knocked at my next door neighbours to ensure safe delivery (having made a hurried call to her to see if that was ok!). Upshot is, I returned home with DD at 5.55 (in the dark and rain!) to find a huge wrought iron bed frame and mattress leaning AGAINST my front door! I couldn't budge it being so pregnant and then had to ask my neighbour (& her guests!) to help me inside with it all) Thank goodness she was in!!! Absolutely rubbish!! I complained to the bed company and let them deal with CityLink!!

munchkinmaster · 26/04/2015 07:56

My pet hate is the card put through when you are in. No doorbell rung as they can't be arsed to carry it from the van. I can be sitting in the front room windows open and hear the card drop!

UncleT · 26/04/2015 09:40

wedding - Even if you were in, I don't think they would be obliged to bring it in anyway.

nocutsnobuttsnococonuts · 26/04/2015 11:33

I was waiting in for a parcel once, looked out the window and saw the delivery driver open the door of his van and throw the parcel at our front door.

then they threw the parcel over a fence which we had no access to.

Both were delivered by yodel....

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