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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

no one was in when a £300 delivery was made so they stuffed it in a bush in my front garden

46 replies

Mumof4worried · 25/04/2015 14:16

I just by chance came across it this morning as it was totally hidden!

I've been mailing the company for a few days as was expecting it but they haven't even got back to me.

The car board is all soggy and after I dragged it inside it had slugs on it! It could of been there for days as no one even bothered to put something through the door to say they had deposited it in a bush.

I'm fuming! Aibu to just send it back at no cost to me and demand a new one?

OP posts:
StillStayingClassySanDiego · 25/04/2015 14:18

What is it?

Original poster
Mumof4worried · 25/04/2015 14:19

Powerplate type machine

OP posts:
WindMeUpAndLetMeGo · 25/04/2015 14:21

I'd be fuming! Where I live couriers have a habit of putting parcels in my recycling wheelie bin - great idea unless it's a bloody Wednesday when they're emptied!

I'd be on to customer services.

MsAspreyDiamonds · 25/04/2015 14:31

Write to the CEO of the retailer & the delivery company and put it on Twitter.

youngestisapyscho · 25/04/2015 14:37

Tell them you be never received it and want a refund! All delivery companies seem to do this now... I have had stuff just left on the doorstep.

gamerchick · 25/04/2015 14:39

Who was the carrier?

ilovesooty · 25/04/2015 14:39

But she has received it, although she's understandably unhappy with the delivery.

maroonedwithfour · 25/04/2015 14:40

Is it damaged? Ive just had an asos parcel left in carport which us fine but fir ffs leave a card.

justaweeone · 25/04/2015 14:42

Say you never received it

DownWithThisTypeOfThing · 25/04/2015 14:43

youngestisapyscho
Tell them you be never received it and want a refund! All delivery companies seem to do this now... I have had stuff just left on the doorstep

Why?

If OP believes leaving it under the bush has possibly damaged the item in some way that's one thing, but lying - presumably to con the company - is horrible behaviour.

ilovesooty · 25/04/2015 14:47

Not only horrible behaviour but theft.

PiperIsTerrysChoclateOrange · 25/04/2015 14:47

Is the item ok to use.

I don't see the point of sending back a product that is working just because the box got wet. Unless its an electricity based products.

AmyElliotDunne · 25/04/2015 15:04

They should have left a card, but why do people order stuff online when they know they're not going to be home to take delivery and they don't have somewhere safe for it to be left in case it rains?

I have a box in my garden for couriers to leave parcels. I also work as a delivery driver and it's really frustrating when every delivery takes twice as long as it needs to because you have to knock, wait, wait a bit longer in case they're just really slow, find a safe place or try a neighbour (knock, wait again!), write a note for the customer, make a note on your delivery paperwork. It's a PITA when you're doing this 20-30 times a day.

I also hate when the courier takes the parcel back to the depot and you either have to go and collect it which is more time and hassle, or try to arrange redelivery, which usually involves hanging on the phone, not having the right information to hand, arriving at the depot, they can't find the parcel, I don't have the right ID. Omg I'm coming out in a sweat just thinking about it!

Oh, and if someone reports a missing parcel that I've left I usually sound very concerned about it having been stolen and suggest that I report it to the police. Funnily enough it always 'turns up'!

NeedABumChange · 25/04/2015 15:07

I would leave it in the garden and say you've not had delivery. Deliveries are made to peoples doors not thrown in gardens. The courier can tell his manager what happened and go and retrieve soggy sluggy parcel.

Indantherene · 25/04/2015 15:10

but why do people order stuff online when they know they're not going to be home to take delivery and they don't have somewhere safe for it to be left

Because most of the time we have absolutely no idea when it is going to arrive. If companies would actually give you a date and a time range you can make sure you are in.

I ordered a trampoline for DD's birthday. I picked one particular company because it offered next day delivery, and DH was going to be in. Next day got an email that they'd "oversold" Angry and it was 10 days later it turned up. By which time he'd gone back to work after his week off.

Ordered a swing and it was supposed to come on Saturday. Turned up on Thursday- I was at work.

At least if it's Royal Mail you get a card through the door and you can go and collect it. Some of these couriers come at the oddest times and you can't collect.

ipswichwitch · 25/04/2015 15:18

When are delivery companies going to wake up to the fact that a large majority of people work during the day? Why the hell can't they do deliveries from after lunch until late evening instead of 9-5? They might actually have a hope of catching people at home then.

And don't get me started on the daft places I've found parcels. One was thrown into the empty wheelie bin, and I happened to discover it lying there all covered in bin juice. That one went back since it was a box of posh chocolates :(

SuburbanRhonda · 25/04/2015 15:23

amy

I can't speak for others, but I order online because some companies only provide an online service and even for those that don't, there is more choice and less hassle with online ordering.

I wouldn't like to guess at the number of companies that would go to the wall if their customers could only order from them if they could be available at all times during the day in case a delivery arrived Hmm

GottaFeeling · 25/04/2015 15:25

I'd much rather they left it than took it away, or bothered a neighbour, but they should have left a card and the company should have wrapped it so it was a bit weatherproof.

I order things on-line despite knowing I probably won't be in when they come because I have to go to work to pay for them.....

Original poster
Mumof4worried · 25/04/2015 15:36

Wow at delivery driver!

They really do expect when you order anything to just take a weeks holiday and stay at home and never leave so your there to make their life easier.

This company had my phone number, is it really difficult to send a text on the day of delivery with an approx time? That's what decent delivery companies do.

And no I won't be defrauding the company. I'm a bit pissed as I had to open it as couldn't wait but it isn't powerful enough for me and returns are only allowed if its unopened and new. Although I might be able to pack it back up

OP posts:
GlitzAndGigglesx · 25/04/2015 15:37

Was it yodel who seem to think it's acceptable to leave an £80 item that needed to be signed for downstairs in the communal hallway for anyone to grab....instead of buzzing my door. I avoid ordering online now as most delivery drivers don't give a toss about where it's left they just don't want to deal with the paperwork

Inertia · 25/04/2015 15:42

We have a parcel box, and include as part of the address 'parcel box on garage code XXXX' as well as explaining in the delivery instructions. Amazon delivery still ended up in the recycling box last week.

catgirl1976 · 25/04/2015 16:17

Yodel by any chance?

Bakeoffcake · 25/04/2015 16:18

A delivery company left my brand new kitchen Aid sat on my drive, as far away from our house as you could get.
It was as if he'd got to the drive, opened the van, took out the box then couldn't be arsed to walk to our door so dumped it right there.

I was FUMING.

I did its complain but I probably should have.

bloodyteenagers · 25/04/2015 16:37

but why do people order stuff online when they know they're not going to be home to take delivery and they don't have somewhere safe for it to be left

Yes because we have control over when the item will be dispatched from the company. And yes we have control over when the delivery company can be bothered to find it and deliver the item.

Last delivery I had, should have been within 3 days. Someone would have been at home. Turns out it was delivered on Wednesday. Left on my doorstep as no one was in. But my fault someone took it, I should have stayed at home indefinitely.

ValancyJane · 25/04/2015 16:54

I would complain, I don't like parcels being left out - and to not even leave a card is ridiculous.

My Mum ordered a reasonably expensive large print of a picture I liked for my birthday. She was out when it was delivered and they put the thin cardboard tube in the recycling bin, again with no note left. She luckily noticed it, but could have quite easily ended up being recycled!!