Bought a large (plastic) item off ebay recently - Arranged with the seller for it to be sent via My Hermes. Everything was fine until it turned up earlier this week cracked and damaged beyond use or repair, despite the best efforts of the seller to package it properly (the plastic shards in the box gave the game away that the damage was done once it was sealed rather than the seller sending it that way) Have now put in a claim with MH for the damage..
In the meantime I've been trying to source a replacement item. They don't seem to be stocked in any high street stores so buying one outside of the internet isn't an option. Found one today - only to be told its YODEL that are going to be delivering it 
I've never heard anything good about them (Google tells its own horror stories) and now I'm having serious concerns that I'll soon have a matching pair of broken items.. any positive stories of Yodel at all?