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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Delivery issue, anyone been asked to go in the van to get your items yourself ?

56 replies

8misskitty8 · 29/01/2015 09:06

Think I might have had the most ridiculous delivery just happen. Ordered kitchen worktops from a well known kitchen company. Driver came to the door and asked if it was just me, yeah me and my children.
He said I wouldn't be able to lift a worktop would i ? Well no, surely that's what I've paid delivery for ?
He told me he was on his own and can't get the worktop out of the van alone and into the house so needs someone to help him !
Explained that at no point was I told someone would have to help their drivers get the items out of their van.
He hummed and hawed then told me he'd come back this afternoon with another guy to deliver it.

I really couldn't believe it, just hope they do come back later. The place is only at the bottom of the road and it was a standard delivery fee regardless of the distance from the showroom/warehouse so not like it was a fiver to deliver !
Anyone else had this, expected to go into a delivery van and deliver your own goods to your house ?

OP posts:

LurkingHusband · 29/01/2015 10:32

And suggest that they should inform customers that they only send one person with the delivery's and they expect you to take them out the van yourself.

Bet they don't. If they did, it would be an admission to their insurers that they were asking customers to help. Which would then invalidate the claim they would have to make in the event of the customer being injured.

Having worked in a few heavy industries, I know the logistics side is fraught with all sorts of risks. Vehicles which carry goods - vans, lorries, pickups, flatbeds - can be dangerous things to be around or in. All sorts of things to hit you, trip you, catch you, crush you. And that's before you consider the surrounding environment. Wet, slippery, muddy. If you were to visit the company supplying your goods, the last place they would let you around is the loading bay - it's likely the most dangerous part of the operation.

LineRunner · 29/01/2015 10:32

I think they should ask whether the recipient can help and not assume.

I can't lift anything at the moment because of an injured back.

LineRunner · 29/01/2015 10:33

Ah, x posted with LH.

SilentCharisma · 29/01/2015 10:36

I was just thinking the same thing fairnotfit!

museumum · 29/01/2015 10:38

I won't use any company that only offers 'kerbside' delivery. I live on the second floor of an old building, my front door is up stairs, I always pre-warn them of this but I am not interested in any company that won't bring things into the house.
If I was home with my toddler, what on earth would I do with him? put him in his cot? strap him into a buggy or carseat and leave him to howl?

AND... I wouldn't be lifting granite anyway with another person I didn't know (therefore not sure of good communication), without steel toe boots.

wheresthelight · 29/01/2015 10:45

from a health and safety aspect you are not insured to be in their van nor are you insured if you hurt yourself whilst helping them so yadnbu to have refused.

Honeydragon · 29/01/2015 10:50

He did the right thing, he's still delivering today. The duty of care for your ariel is till it's accepted by you. So,if he tried alone and it got damaged than it comes out the couriers budget.

bigbluebus · 29/01/2015 12:01

Sounds like someone cocked up when they loaded the van. If he had things he couldn't lift on his own then he needed an extra employee on the round with him. As you have been told, their insurance would not cover them if you were helping and either dropped and damaged the worktop or more seriously damaged yourself.

Lambzig · 29/01/2015 12:03

Fairnotfit I was also thinking that. Are you sure he was from the kitchen company OP?

alabastergirl · 29/01/2015 12:05

I think you are right to be miffed.

I had a delivery of a sofa once and the driver insisted on leaving it in the drive in the pouring rain. He wasn't insured to step inside my house apparently. He wouldn't even help me lift it into the hallway. Helpful.

ouryve · 29/01/2015 12:11

I have HMS. I struggle to carry a bag of nappies or a light carrier bag of shopping more than a few hundred yards. I wouldn't have been able to help lift a worktop.

TreadSoftlyOnMyDreams · 29/01/2015 12:18

Have had this loads when we had building work. The onsite guys got well hacked off at being constantly asked by delivery drivers.

digerd · 29/01/2015 12:21

I was considering ordering an electric oil filled cast iron old type radiator but when I was told they would deliver only to my front door and I was responsible for getting it indoors, I decided to forget it.

MrsDermotOLeary · 29/01/2015 12:22

fairnotfit that was my first thought too!

glasgowlass · 29/01/2015 12:23

Whilst 35 weeks pregnant with DS2 a delivery driver buzzed my intercom, I let him in the building. No appearance at door after 5 mins. DS1 was 4 at the time so i got his shoes on and went downstairs to see what was happening. Delivery driver was annoyed it took me so long to go down....He was apparently unable to lift the flat screen tv by himself. I told him i was in no position physically to help him (SPD & on crutches, not to mention the size of a house) and he got really cheeky asking me what I expected him to do (His job i thought by didn't say)
Luckily DP was only around the corner so i called him and he came and carried the TV up to flat himself. The driver told him that as he had a bad back he couldn't lift the TV up the stairs (but it's ok to expect a heavily pregnant woman to do it).
DP complained to delivery company & suggested that if a delivery person were unfit to do the job alone then maybe the bigger items should be on a 2 person van, they were uninterested though.

MrsPear · 29/01/2015 12:25

I had this with a new divan once BUT the company did inform us before hand that it was door step delivery only. So i roped SIL in to help. We put the babies in the cot together then brought the bed in followed by mattress. Glad she was here really as i was surprised by the weight also her hand to eye co ordination was much better at getting round a tight corner.

If they didn't inform (tbh it sounds like a cock up) you of door step delivery then imo your quite right to refuse and ask to re deliver with two people.

TinklyLittleLaugh · 29/01/2015 12:27

I was thinking of Chitty Chitty Bang Bang myself: that child catcher traumatised me for life.

murmuration · 29/01/2015 12:28

dee, they assumed there would be help with a mobility scooter? Surely anyone could use a bit of logic and figure out that someone who requires a mobility scooter would not be capable of getting it off a palate...

Puzzledandpissedoff · 29/01/2015 12:55

Fairnotfit / Mrs Dermot

So glad it's not just me!!!

KatoPotato · 29/01/2015 13:00

Haha! Was coming on to say 'buffalo Bill!'

Original poster

8misskitty8 · 29/01/2015 13:01

Still waiting for the redelivery.

Fairnot/mrsDermot, thanks for scaring me ! LOL

He knew my name and were I had ordered from so think he was the genuine delivery guy.

OP posts:

fairnotfit · 29/01/2015 13:07

Sorry, 8misskitty - I'm afraid it was the first thing that popped into my mind!

GatoradeMeBitch · 29/01/2015 14:08

Glad it worked out okay OP. And for what it's worth, I'd rather be a bit 'arsey' than end up in A&E with a crushed foot!

neepsandtatties · 29/01/2015 14:14

I recently had solid wood worktop delivered and it was a one-man delivery so DH had to help, BUT it was made very clear to us when we ordered (online) that this would be the case and that a healthy, able-bodied person would need to be in to assist. So YABU to think this is unusual, but YANBU if the shop did not tell you this. Take it up with the shop, not the delivery company.

Original poster

8misskitty8 · 29/01/2015 14:25

They have just arrived. The delivery people work for the actual company, and allegedly it's always just 1 person delivering !

They don't tell you that and if that's the case how come my friend who ordered kitchen doors from the same showroom got her doors delivered by a 2 man team and her stuff was alot smaller and lighter than mine ! And she wasn't asked to help bring it in ? What they really mean is someone cocked up !

I'm thinking a loud complaint in person on a busy saturday at the showroom coming on ! LOL

OP posts:

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