For my £75 I got the following service:
After I contacted her she emailed me a very in depth questionnaire about our family and DS. It enquired as to his personality and temperament, his daytime and nighttime routines, his meal times and daily activities and what kind if parents DH and I were. It then focused on the problems I had with DS and what we had already tried in order to address them.
After emailing it back to her we arranged a date and time for the phone consultation which happens after she had formulated a plan based on my questionnaire answers.
Our phone call took place 3 days later and was almost 2.5 hours long. She completely altered DS feeding times (solids and breast) and set out a nighttime sleep/nap schedule for he to follow. She completely changed my bedtime routine and gave me very specific steps as to what to do during this routine to really encourage sleep cues.
She then discussed the physiology of sleep cycles and hormones with me and how they are being affected as a result of DS's poor daytime and nighttime sleep.
She then went through the six different methods of sleep training and how appropriate they may be in my situation and then we chose one together that I thought would work best. She then went into much deeper detail about the chosen method and made it very specific to DS, setting out very clear guidelines on what to do when he wakes up and when to intervene etc.
She was so knowledgable and reassuring.
The problem me and DH had was that we were trying lots of techniques but with no real guidance we were like rabbits in the headlights - we were just winging it really and probably just making things worse. Our poor DS probably didn't have a clue what was going on as we were changing our techniques constantly to try and address his sleep and it was only after speaking to Nicola that I realised just how chaotic our techniques had been.
The thing that made her invaluable to us was that she gave us very clear direction so we knew that we were doing was right. Prior to that me and DH were clueless, we had vague ideas about sleep training but we were always doubting what we were doing as we didn't have any knowledge on the subject.
She was just brilliant and having such clear guidance that was specific to DS (as opposed to some genetic advice in a book) made her advice very easy to adhere to which is what led to such rapid results.