To think some supermarkets deliberately con us

[whitesandstorm]

It's happened so many times, the price at the till doesn't tally with the price on the shelf. When you query it you see that the item at the price you thought it was is slightly different to the one that has the price shown. This is done with lots of products. For example yesterday I picked up a hair dye which was priced at £4.99, but at the till was £6.50. On checking, the assistant said "no the £4.99 one was only for a particular shade" (which incidently had sold out), we eventually found the £6.50 label but it was nowhere near the product. Aibu to say that these are deliberate dirty tactics by the supermarkets. There are loads of other instances like this too numerous to mention.

That's weird re the clothes at Tesco- ours has both prices (Euro and pound), one is on the left hand side and one is on the right, but they are both the same size.
Make sure you are aware of the double the difference policy that itsonly mentions above- I once got 3 boxes of Denby plates/bowls for free

Re 'reminding legal obligations' who cares if the bluff is wrong! Thats just playing the same game
I'm sure the small independent that has been bullied out of their profit margin would see it that way too.

white
Did they really really stop it? I have heard shop workers have said that when they have not stopped it but they either really don't know or don't want to pay out.
When our store had a re fit they did not put the big sign explaining it back up behind customer services- cheeky fuckers.

I find Sainsbury's the worst for this practice especially on the toys and homewares stuff. I carefully read the labels and still i've been caught out about 3 times

That "double the difference" thing only applies if Tesco admits it has genuinely overpriced for something. The stuff I'm talking about they will not concede to as they haven't overcharged, just misled you. That's the difference.

Danger Rabbit... this is the position...
In stores:
If an item is priced incorrectly on the shelf, or scans at the wrong price at the till, retailers are under no obligation to honour it, under the Sale of Goods Act. They can offer the item at the correct price or refuse your money and withdraw the product from sale.
If a pricing mistake is not noticed and the customer pays for an item at the reduced cost, the purchase is considered a legally binding contract between the retailer and the customer. The shop has no legal right to claw back any money if it later realises there has been an error.

Petrol was advertised at 107.7 per litre. As a little experiment i put in a litre just to check. 108. Im going to try this at every petrol station now.

Like others, I'm struggling to see why you think this is wrong. Put 10 litres in and see what it charges you, that would be a far better test.

Also, what would be achieved by trying it at every petrol station?

Yes it's not like the pump knows you're gonna stop at 1 litre and will be buying 10 litres of fuel. I really don't understand how this has gone viral, it's not flipping wrong!

IIRC, legally, the "contract" is made at the till. The retailer "states the terms" (price: either by verbally saying or by the till punching up a number) and at that point you "accept the contract" by agreeing to pay or not.

No, this doesn't mean that shops can get away with sharp practices. But that does fold in the issues mentioned above about incorrect labels not necessarily invalidating the sale.

We hate Tesco. Haven't voluntarily been in one for years, and given their attitude towards suppliers, animal welfare, land-grab, etc, am not a bit surprised by the accusations of misleading prices mentioned above.

Yes.

Co-op do this as standard. You only get offer-discount price if you check receipt and then complain.

I almost ALWAYS have a too high bill with them!

I've just finished a temp job with a supermarket, I was on checkouts and I always let customers query the prices, getting a supervisor if needed. End of the day, they've seen it on the shelves, I havent, the till might be wrong, so the customer has the right to query the price.

It happened with baby formula, woman asked if the deal had come up it hadnt. She was right and the supervisor told me to reduce the prices of both tubs to match the deal.

It never hurts to ask, because you might get the price on the shelf if you do.

I always check the receipt before I leave the supermarket now, it only takes a minute. And I add things up in my head so I know what my bill will be (to within a pound) when I go to the checkout. Asda receipts are very hard to check because everything is so close together. Price mistakes seem to happen more often in Tescos than anywhere else, but they were giving back twice the mistake value for a while, I think they've stopped doing this now. Aldis never make a mistake. I think everyone should check their receipts.

aren't all petrol pumps marked 'minimum delivery 5 litres' ?

woman asked if the deal had come up it hadnt. She was right and the supervisor told me to reduce the prices of both tubs to match the deal.

If it was infant formula then your supervisor was breaking the law, it's illegal to reduce the cost of infant formula.

Oops quote fail!

I agree Tall it never hurts to ask, especially in a big store where there is a chance that an offer has gone on the shop floor before it has gone on the till. However there is a difference between that and insisting that a small independent sells you something at a lower price because you 'know your rights'.

Years ago I worked in a store where we sold tubs of ice tea powder. The powder was £4 a tub or 3 for £10. One guy brought 4 tubs to the till so I told him it was £14. He said 'No, it should be £13.33.' He could not understand how it was only multiples of 3 that qualified for the lower price. He pulled the whole 'I know my rights' bullshit too.

Chippy, tbh, I dont really care, I dont think he really cared either. It was in the deal and it didnt come up at the till. It was 2 tubs for £15 and they were £10 each or something to that effect. It was SMA yellow tub, no idea what age group that is.

They record every transaction at those tills so it will have been recorded, if it would have got trouble, I doubt he would have told me to do it.

We have just had this in m&s food hall. Picked up three items for a 3 for £10 deal. Loads of tags and sale signs all over the shelf. Checked lots of times before deciding which three to have... Didnt come off at the till. To their credit, the supervisor agreed that it was very unclear and gave us the deal.

Agree that frequent price changes and offers make ot hard for staff to keep up. The retail industry is notorious for not allowing enough hours for things to be done properly

Yep happened to me yesterday. Bought 6 rolls, 3 for price of 2. Was charged for 6, not 4, but was at self-service till so simply couldn't be bothered to call for assistance. Supermarkets must make a mint out of lazy people like me.

I went to buy a pork belly joint from the butchers counter the other day and it had a sign saying this joint for £5 odd as well as the per lb price, so I said I'd take it, he weighed it and said it was £7 odd. I mentioned the sign and he tried to hide it from me, then showed me the other side of the sign which had a completely different (higher) price to either then I said no, the other side and he eventually conceded. That was blatant dishonesty from a staff member. It may have been a mistake on the sign but the fact he tried to lie and make out it was never labeled that way made me

That should read butchers counter in Sainsburys btw.

Eminy, that probably was a cock up, might have even been his own. Cheeky git for lying about it.

I argue the point about misleading labelling and tell them I want it at the prce I thought.

But here's an experiment for you lovely ladies.

Go in to the beauty isle and pick up some cotton wool and cotton buds, then getthe same from the baby isle, both own brand from each and check the prices.

It's only 1p or 2p difference but how much does that make in a year?