I run a commercial cleaning company and in the past have run a domestic cleaning company but I closed that side down as I am not keen on doing private homes.
I would strongly recommend you choose a cleaner on the basis of hours worked rather than total cost of job. Not naming names but a very well known domestic cleaning company charge by job and it is a rip off. They will charge £80 for the house and be gone in less than 3 hours so the price you pay per hour is ludicrous.
You need to get a cleaner who works by number of hours.
Personally I would recommend you use a self-employed cleaner who comes to you on recommendations. There are plenty of ladies (and a few men) out there who work as a one man or woman band. These tend to be the best workers. Make sure you see their insurance documents and you must check their legal right to work in the UK.
Before the cleaner comes make sure you tidy away any clutter. I ask all my commercial clients to have at least one day a week where there is a clear desk policy. This enables the cleaners to give the desks and IT equipment one really thorough clean a week and saves them a lot of time lifting up documents and wiping underneath.
Cleaners will charge a lot more if they bring their cloths, mops etc. Much better for them to use your stuff. Make sure you have a supply of cloths (washable microfibre cloths are the best), mop, floor gel, furniture polish, toilet cleaner and a multi-purpose disinfectant.
How much you get the cleaner to do depends on how many hours you are willing to pay for. With domestic cleaning I would expect the following:
I have copied and pasted the standard specification I used for when I ran a domestic firm.
STANDARD CLEANING SPECIFICATION –DOMESTIC PROPERTIES
1 FLOORS
Sweep and mop hard floors and stairs.
Vacuum carpeted floors and stairs.
Remove any labels or chewing gum deposits from all floors.
Shake clean entrance door mats and remove sticky deposits.
Vacuum clean mat and matwell.
2 BINS
Change bins replacing liners and washing bins as required.
Dispose of waste in the external bin.
3 CROCKERY, CUTLERY AND CUPS
Collect all crockery, cutlery and glasses left about the house and return to kitchen area.
4 ELECTRONIC EQUIPMENT
Sanitise landline and mobile telephones.
Sanitize televisions, stereos and remote controls.
5 CHAIRS
Damp wipe all chair legs and vacuum upholstered surfaces, including under any cushions.
6 FINGERPRINTS AND MARKS
Remove marks from doors, light switches and glass.
7 KITCHEN
Clean and sanitise the kitchen area to the highest possible standards. All food preparation areas to be wiped down using hospital grade disinfectant with specialised cloths. Kitchen tables are to be thoroughly cleaned. Sinks are cleaned and polished using cream cleaner.
The external surfaces of all kitchen appliances (kettle, toaster, fridge, microwave etc.) are to be sanitised.
Any dishcloths, rags and cloths to be sanitized.
The internal surface of the microwave is to be cleaned thoroughly.
Clean the interior of the fridge and dispose of any food that is out of date.
8 TOILETS AND SHOWERS
Toilet bowls to be cleaned to the highest possible standard. Both sides of toilet seats and lids to be cleaned, the back of the cistern and any pipe work.
Sinks and wash basins to be cleaned thoroughly.
Toilet brushes to be cleaned.
Handles on main door and cubicle doors to be thoroughly sanitised.
Mirrors to be cleaned and polished.
All chrome work (e.g. taps) to be thoroughly polished.
Cubicle walls and doors to be cleaned fully.
Shower tray, walls, doors and shower furniture to be cleaned.
All consumables such as soap, toilet rolls and hand towels to be replenished.
9 LOW LEVEL (below 2m)
Dust/wash/polish as appropriate all handrails, balustrades to stairwells, ledges, light fittings, entry phone system panel, door furnishings, letter boxes, exposed pipework, skirting boards, signs and pictures.
Dust all knick-knacks and ornaments.
10 HIGH LEVEL (above 2m)
Remove dust and cobwebs from ceilings, walls, lights, ceiling grills/vents and all other surfaces and around smoke detectors. To be performed on a monthly basis.
11 WASHING UP, DRYING UP AND REPLACEMENT OF CUTLERY AND CROCKERY
As part of the standard specification section 3, cutlery and crockery are collected and returned to the kitchen on a daily basis.
11.1 WASHING UP
To wash cutlery and crockery on a daily basis, either by hand or using client’s dishwasher.
11.2 DRYING UP
To dry cutlery and crockery on a daily basis, either by hand or using the client’s dishwasher.
11.3 REPLACEMENT
To return all washed and dried cutlery and crockery to the correct storage area.
12 BEDROOMS
Make bed (or straighten bed linen if client has already made it).