Of course I write from experience 
Local shopping centre had quite a lot of renovation work done a few years ago, so I appreciated that it was logistically sensible to rope off the BB aree to allow the contractors easy access. It was also safer, as they wouldn't be carrying materials across the public areas.
However the centre management (who I may have called "morons", I certainly called them "brain dead") didn't seem to think there was a problem with reducing the BB spaces by 30%. Although it appeared I was talking to a brick wall, it was heartening that next visit (a month later - so it wasn't a temporary issue) they had marked out some extra bays in the "regular" car park to replace the ones used by the builders.
The most depressing thing was dealing with SENIOR management, who clearly had never ever considered - or been told by other employees - the impact that removing the BB bays would have.
And even more depressing is the realisation that if this were to happen today, then exactly the same thing would happen.
About 6 years ago, we were looking for a new motability car. We arranged with a local VW dealer to pop in one Saturday to look at a Touran. When we got there, they were having an "event" and rearranged the showroom so it was impossible to wheel a wheelchair around. MrsLH (who is up for a laugh as much as me) told the (clearly flustered, and unprepared) salesman not to worry- he could stay at his desk, and she'd shout at him.
Needless to say, we didn't buy a VW. Nor consider one when the contract on the Citroen ran out.