Currys staff shouldn't get rude and call you an idiot if you don't buy their upsales and they should know the promotions that they have signs for

[toriuk]

I'm really not sure how curys still exists, I only bought something from there as was on offer.

I had it reserved so expected to just rock up and collect it, I was wrong.

Waited for 15 mins for someone to serve me at the desk. Then when I said it was a tablet I was collecting they made me wait another 10 mins for their tablet "expert" to serve me.

He took ages on his computer, then disappear ed for 5 mins to get it. Then he came back and started on the hard sale of some "free" software that costs 80 but I can cancel it within 30 days and get my money back. I said no thanks, he got all assey saying I'd be an idiot not to get it and it makes no sense for me to say no. He was getting really rude and huffy that I said no. He got even worse when I didn't want to buy their cover or a case. He said unless I bought this software it wasn't safe to go on the Internet, liar.

Then when it came to pay I asked for the 20 voucher off,he said it didn't exist even though it is all over their shop with posters and applies to tablets only and he is supposedly the tablet expert. Took 4 members of staff for me to actually get the voucher applied. He was rude and nasty throughout.

I'm annoyed with myself for actually buying it after he was such a jerk. As I walked out I hit the unhappy buzzer several times.

I've just put "Unhappy Buzzer" on my Christmas list.

Could you watch live tv on it? Sometimes stores take addresses for tv licensing.

This is quite worrying really.

PC World/Currys is the only big, specialist electrical high street retailer. They should be a company you can trust to sell you the right things for your needs andn the fact they're seemingly exploiting people to do so is concerning. From the sound of things, they are relying on sales of warranties and "extras" to fund the business. If they go bust, it removes an element of choice and competetion. People have said upthread that JL price matches with Currys. JL only price match with physical shops so who are they going to price match with if PC World/Currys goes bust? The supermarkets which sell electricals tend to have obscure brands. So you'd either be left buying expensive stuff from JL as they'd have no inclination to price match with online retailers or buying stuff unseen online, going off the description alone.

I don't know what the answer is. I'd be relucatant to buy anything from there but I think the high street needs at least one specialist electrical retailer. If they're competing with Amazon who merrily tax dodge or Appliances Online with far less overheads, I'm not surprised they're resorting to these dubious tactics.

Hmmmm.

DP bought a laptop, they tried to sell him windows, he laughed and said he was going to strip it down and install linux on it anyway, very flustered sales assistant even more so when they asked for his email address and he said [email protected]

I live near a big PC World and a small Curry's. My experience is that it's the staff that fuck it up.

PC World: ordered online, to collect in store. Got there - they didn't have it, they'd sold out (including my item.) Very nice assistant and other vnice assistant said 'here, we'll give you this slightly better version for the same price because it's our fuck up' (words to that effect). Manager comes over, sneers down at me and says 'No, you'll have to pay full price for this' and overrules them (they look embarrassed and not too chuffed to be working with him) and is generally rude and unapologetic to me. I say 'No, I'll go elsewhere' to the manager and thank the other 2 profusely for their professionalism and courtesy etc, loud enough for him to hear. They mutter apologies for the manager's behaviour and I mutter back 'he looks like a right arsehole to work for, at least I can walk out of here now, you two have to finish your shift with the wanker, poor you.' They sniggered.

Local smaller branch of Curry's: lovely! One slightly dim idiot who I avoid for he has the social skills of a stroppy toddler, but a really lovely lady and some very helpful younger members of staff who are polite, helpful, not overbearing and have a sense of humour. Pleasure to shop there, really.

I won't go to the big branch again. I know it's all the same company but I can only hope the smaller branch has good enough sales figures to keep it open and the nice staff in work.

Well it isn't an unhappy buzzer, there are five face but I bet only the very red unhappy one gets pressed.

I won't use them either unless there is absolutely no option. Doesn't matter what one you go to, the service is always lousy. I remember one time a chap trying like mad to sell me the extra warranty. I declined politely. He tried again. I declined politely but more firmly. He started to process the sale and tried a third time. I simply closed my wallet and walked out. Same thing happened again in another Currys a couple of years later. Except on the second time I said "Ask me a third time, and not only will I walk out and you lose the sale - and we're talking several hundred pounds worth of goods here - but I will ask to see your manager and tell him how aggressive you are"

Went to Currys to buy Freesat box and possibly new TV the other week, needless to say left without said box and hit the sad face.

Feel guilty for writing this but the sales assistant knew NOTHING.
Here's on example: why on offer?

Concerning the "Whatever Happens" cover, I find the best response to pressure to buy it is to simply mention the reviews ... reading them is quote an entertaining way to waste half an hour

No reasonable person expects staff to know everything - an offer to find out whatever-it-is would do just fine - but they don't generally expect to be lied to either; any store which encourages this deserves everything it gets, frankly

We had shocking service in PC World a few years ago. We needed to buy replacement ink cartridges for our printer. There was a huge sign saying "We sell DELL ink cartridges" but we couldn't find any.

We asked a shop assistant where they were, but he rudely and aggressively told us they didn't sell them, had never sold them and why would anyone think they did?

He then walked away, shaking his head in exasperation, as if he could not believe the stupidity of some customers.

We were standing by the "We sell DELL ink cartridges" sign at the time.

Notbythehaironmychinnychinchin The answer probably will have a lot to do with a Unique Selling Point.

And working on being the pretty much the only high street retailer, who also has GOOD customer service, will go a long way towards building that USP. Their shite customer service needs to vastly improve, though.

Our local branch are lovely. All know their stuff and the computer chap is particularly helpful. We've bought various bits over the years - usually for tech obsessed ds. They've never made us feel forced into buying extras but we have bought whatever happens for 2 items and that's been worth its weight in gold - new hard drives, 2 replaced smashed screens no problem no quibble. We must be very lucky

is lovely!

Notbythehaironmychinnychinchin In my small town we have 2 smallish chain electrical stores and one independent computer supplies store. All have good customer service and competitive prices. Hopefully if Currys/PC World did go bust these kind of traders could step into the gap as they seem to be managing to operate competently.

Yeah maybe.

Two days later and Curry's responded after linking to here to say they "are happy to investigate this"

Well whopdie do, no sorry or apologie as you usually get. If this was jl they'd of called me back on the same day to apolgise.

Curry's are probably going to give this guy the employee of the month award and use him as an example for other staff.

To be fair, it's probably because they can see how annoying you are and are just pacifying you.

To be a bitch

Ha!

They make almost no money on laptops and stuff like that, that's the problem. If they sell you a laptop they make five pounds profit, but they sell you a bag to carry it in and make ten.

toriuk Tue 04-Nov-14 17:42:15

vodka yes thats pretty much what they tried to do to me with the anti virus. it annoys me because i know it is a con on a ipad but if my mum or gran bought one they would fall for the lies and scare tatics.

Why is it a "con on a ipad"?? You know that ipads, iphones etc are not immune to viruses I hope... Apple has admitted that their products are not immune (in fact Feb this year they admitted some of their products were vulnerable to hackers abcnews.go.com/blogs/technology/2014/02/apple-admits-products-vulnerable-to-hackers/ ).

Here's an article from yesterday about a serious virus that's out right now: www.news.com.au/technology/gadgets/iphone-and-ipad-get-first-serious-virus/story-fn6vihic-1227114728358?sv=d0dae3a8f6e89b9a56bccb46574787a8

It's true there aren't as many as for a PC but that doesn't mean you're immune and should always have virus protection on all possible devices.

I worked at Currys and left because of the hard sell they started making us do. If you didn't upsell, the manger would come up to you and ask why and go through it all with them.

Also if the customer refused the warranty we would then have to get the manager to come and try and sell it! Awful place.

They are shitter than a shitty stick. Sadly the local computer shop has closed down so last week we were forced to use them. Son was briefed - he rang me from store as I had researched the powerlines we needed - told him what he needed - he briefly communicated with an assistant to locate them - epic fail as assistant had no idea - son found them paid and voila x box working again and we had survived going to currys. However would prefer never to set foot in there again but had no choice as needed asap (so son could play sodding COD)

As I mentioned, any pressure to buy their warranty can easily be sidestepped just by mentioning the reviews, as here: www.trustpilot.co.uk/review/www.knowhow.com

It's hard to argue with the evidence, though I'm sure they'll give it their best shot

sykadelik, that story you linked to is about viruses on "jailbroken" iPhones. Not normal ones still under warranty. The virus got in via apps from a Chinese App Store, not the Apple one.