Substituted items online shopping

[Nymeria01]

Today Tesco's delivered my weekly online shop, which almost always has some pragmatic substitutions. However today instead of a pack of 8-15 Drynites I got size 6 night time pull ups. AIBU to think that you cannot substitute one type or size of nappies for another?

I think you may be right about the new customers coming on because I've noticed that for both Sainsbury's and Tesco, you now have to reserve a slot earlier than, say, a year ago when you had a fair chance of being able to do so the evening before.

(There may also be some effect from the various new deals on delivery packages. )

I've only picked for one supermarket and that was my honest experience. I accept that it must be different for other brands, though!

I ordered kitchen roll and got ricotta cheese as the sub.

See, Rabbit, that could not happen where I work as they are in completely different departments - kitchen roll in the main store and ricotta cheese in the separate chiller.

Duchess It's true that there are many much worse jobs as I've done a few of them! It's inside, a fair pay rate with extra for unsociable hours and Sundays, a pretty good, subsidised canteen, a staff shop where you can buy "damaged" goods at a good discount, most colleagues are lovely.

cozie Yes, we have had a lot of new customers due to the delivery deals. I can't really see our customers going for the "average" bag deal in the New Year. We shall see.

Peace It's a shame that you had such a bad experience. Our pickers have ongoing training including for quality and health and safety.

I think you might be surprised. Not only is it for 'good causes' (although someone should tell the delivery drivers that as they don't seem to know so far and they're the main point of contact with customers) but also there was some interesting research in - Wales, I think, again? - which seemed to show that the drop in the number of one-use bags sold was offset to some degree by a rise in sales of small bin liners. People are using them to line bins and put rubbish in.

So - you have a 'good cause' contribution and a product which is actually used. I suspect people will grimace but accept it.

Am I the only one who thinks people tell porkies about these random subs they have? Why would the picker not grab something right next to the original item if they were going to sub it with something else? They wouldnt walk to another section just for the sake of it?

Mona Far be it from me to be as cynical as you , but in reality if you look at the link above by KingJoffrey to Buzzfeed, you can see the printed receipts with the substitutions on them. It's true that where I work some of the substitutions that people talk about would be so far from the original desired article, or not even in the same department, that it really would not be worth the picker's while to do it. On occasion there are problems with things not being put out in the correct position on the shelf so we do have to search above/below/adjacent.

I think it's more likely that some at least of the weirdnesses happened a few years back and are still remembered. I wouldn't like to run a 'dark store' nowadays and what it must have been like a year or two back when systems and people were new in many areas hardly bears thinking about.

I was going to post the one about the octopus but I see someone already did it!

I have mine from Tesco and have rarely had any problem with substitutions.......apart from the time that 2 of the potato products I had ordered were substituted with roast potatoes...as well as the 3 bags of roast potatoes that I'd ordered.......

This is the previous Castle53. The problem is, if you're in the southeast your shopping comes from a "dark store" and the picker picks 6 people's shopping at one time and doesn't pick all your shopping. The picker only knows what they've picked in that one tray. The won't know that you already had ordered three bags of roast potatoes. You can look back on the system for some things, but that would affect the picking rate... plus you'd have to undo bags, change some stuff and then some other stuff might get missed, so all in all, the pickers just have to keep going forward, treating each item separately. We pick all the stuff from aisle 11 to put in each of the 6 separate trays, then all the stuff from aisle 10, and so on. I know that I've done it myself, substituted a particular shower gel, for example, then a couple of items later, the same customer actually wanted the substitute shower gel, but by then it's really too late to change things.

Asda just arrived.

1L ribena light diluting juice subbed for small bottle of premixed regular ribena.

X 2 toothpaste on a multi buy link deal subbed for 2 toothpastes not on a deal, therefore costs double.

Frozen green beans subbed for fresh, a fraction of the quantity too.

Toilet roll subbed for kitchen roll.

Needless to say, all went back. Wasting the delivery drivers time. Plus I had to rummage through all the bags to find the items, while holding a 6 week old. Not easy.

Stupid asda.

I was talking to the click and collect last about random substitutions, garlic replaced with thyme in this case. She said the computer is utterly rubbish with it's suggested substitutions and she uses her common sense to pick a replacement BUT she said lots of the puckers are young lads who just blindly follow the computers suggestions

YANBU the whole point of online shopping is to get your shopping at that time because you need it, if you refuse the substitutions you then have no nappies/ food for tea.

I've accepted poor substitutions because I needed something then and there, but recently I've started calling up everytime I'm annoyed and have got money back or a voucher so give that a go!