Facebook company's response

[wheresthelight]

Ok so am probably being unreasonable because the company is run through facebook however...

I am looking for a nice cosytoes for DD's pushchair and have seen this company on a few groups i am a member of and their products look really nice so i was messaging them to find out the procedure and lead time etc. They said to look through a fabrics album and choose one i liked, unfortunately there was nothing so i messaged again asking if they did any girly fabrics with owls on it. They very kindly sent me a picture of a single fabric but although it was owls and pink I just didn't like it. I messaged back saying thanks but it wasn't what i was looking for and got a really arsey response of "But its owls???" So I replied saying i knew that and i was sorry but i just didn't like it, but that I found their reply a little rude. they have replied with some proper abuse! I have attached a picture to prove their words because if i was reading this then i wouldn't believe it either!

Please see the picture and tell me if i am being unreasonable to think this is not how you behave with a potential customer who is looking to spend £££ on customised items

Let me guess. This is either Sias stylish strollers or Sew funky baby??

Wow, that's shocking. Name and shame add fast as I concerned.

Clearly the pair of you are not going to do business together.

But you've only shown a teeny bit of the convo and it's really impossible to tell.

As far as, that should read, but as fast as you can is equally appropriate!

Holy shit!!!awwwwwwful customer relations

Yes it's hard to tell when you only post the bit you find rude. Two sides to every story and all that.

You do sound abit like that Little Britin sketch with a bloke walking into a shops and asking for a really obscure specific item, which they just so happen to find yet it isn't good enough.

They were a bit ott and unprofessional though.

Teeb

no Floaty neither!

Smash the rest of the convo went as follows (can't screen shot and edit out names all night so am copying word for word)

me - sorry but i don't really like the fabrics in the album, do you do anything girly with owls on it

Them - pic with owls

Me - ok thanks but it's not quite what i was looking for

Them - it's owls???

me - yes i know but i just don't like the pattern sorry - they are stunning but its just not right for me

them - look on ebay then

me - will do but i think your response was a little rude

them - what you don't like the fabric i use, you've clearly got an idea in your head of what you want so look on ebay. what do you want me to do??? do it for you??? waste my time looking for other versions of fabric that you may like

the rest is above.

But she's right. Girly with owls to me would be pink and with owls. if you don't like what she has, go on to ebay, find the fabric.

Sorry but you sound exceedingly picky and quite demanding to me.

You'd basically dissed her fabric, said what she had wasn't what you were looking for and then you wanted her to continue to deal with you? I'd have maybe been a bit politer, but the end result would have been the same. sorry.

They weren't rude when you first told them they were. Then they got pissed off at your overreaction.

Yabu

Well she / he does have a point. If they had other patterns with owls they would have posted them. It's like you're trying to get the last word in. That whole conversation could have been avoided if you'd just stopped at Ok Thanks. (after they'd sent you the pic with owls)

YWBU. They had not been at all rude when you first complained.

Oh and yes YWBVU. They were not rude when you told them you were and that would have pissed me right off.

Their customer service is obviously terrible

But the person probably went to quite some trouble to find a fabric that was not in their catalogue, pink , with owls and , by your own words stunning

But it still wasn't good enough and you couldn't articulate why

I can see why they were annoyed ( but they should have been icily polite)

"it's owls???" to be is a little rude. They could have just responded with ok not to worry or something equally polite. I have not been rude to them at all

That is really rude.

I really don't think asking to see what owl fabric they have in stock is asking for the moon on a stick!

You called them rude when they weren't. You come across like that sort of hard work customer that's more bother than they're worth.

it was a footmuff they had made for someone else that she sent me a picture of so it wasn't something she had searched for iyswim.

And i did articulate why, the pattern wasn't to my taste and i apologised for that.

How is it not searching to find you a picture of a footmuff they made for someone else? She still had to go and look for the picture

They were not rude until you accused them if being rude.

A more appropriate response from her would have been

"we don't have anything else with owls on. If you look yourself and find something let me know and we will see what we can arrange"

You overreacted slightly to her brusqueness. She was then incredibly rude and unprofessional.

On balance, you were being picky but she was rude.

that shouldn't matter smash - i was a potential customer, it is no worse than going into Next and asking them to check the stock room for your size if there isn't one out.

Saying something isn't your taste isn't really articulating anything though. If you want something so highly specific then it's on you to search for the fabric purchase said fabric then get in touch with someone who could create what you like.