Facebook company's response

[wheresthelight]

Ok so am probably being unreasonable because the company is run through facebook however...

I am looking for a nice cosytoes for DD's pushchair and have seen this company on a few groups i am a member of and their products look really nice so i was messaging them to find out the procedure and lead time etc. They said to look through a fabrics album and choose one i liked, unfortunately there was nothing so i messaged again asking if they did any girly fabrics with owls on it. They very kindly sent me a picture of a single fabric but although it was owls and pink I just didn't like it. I messaged back saying thanks but it wasn't what i was looking for and got a really arsey response of "But its owls???" So I replied saying i knew that and i was sorry but i just didn't like it, but that I found their reply a little rude. they have replied with some proper abuse! I have attached a picture to prove their words because if i was reading this then i wouldn't believe it either!

Please see the picture and tell me if i am being unreasonable to think this is not how you behave with a potential customer who is looking to spend £££ on customised items

Amaretto I wouldn't want to be spoken to like this by the seller but if I had a specific pattern/material in mind then I'd have found a picture of it first and then asked if it could be used to make my order.

For me it's quite telling that no screenshot was posted of the conversation leading up to that response. Yes the OP 'recounted' what had been said but we just have her word for it. She could have been incredibly rude and that's what provoked an equally rude response.

If you look at the timing on the screenshot all this happened prior to 9am - my ability to remain calm under pressure is lacking at that time of day < not a morning person >

Not excusing the rudeness of the seller but I suspect there was more to it than OP is saying.

• Just realised that 8.59 may just have been the time OP did the screenshot and the conversation could have taken lace at a different time of day.

oh oh oh (just thought of this too)

As there is nothing identifying the conversation as actually being from this seller then how do we know it was even from her? Could have been a set up by a rival business using a friend doing the 'rude response'.

God I'm going all Miss Marple this morning for some reason

I know it's a zombie thread but I'm shock that some of you wouldn't mind being spoken to like this by the seller!

I was too reading some of these responses. I'm definitely NOT a believer in 'the customer is always right' because sometimes customers are flipping ridiculous, but this seller's manner is much more ridiculous than the OP was. I can't believe so many people are defending it.

The OP wanted something specific, if the seller found that annoying all she had to say was "If none of our fabrics are suitable please do send me a picture / link to the one you'd like and I'll do my best to source it", or "Sorry, we can only make the item with the fabrics shown". Job done and no rudeness.