Ok...so fairly known pizza chain... decided to place an order online. a message popped that I had 6 mins left to order in.
(I was rushing and not paying as much attention or I may have noticed wasn't my nearest store I was ordering from)
Paid online - didn't get the confirmation screen pop up. realised at this stage that it wasn't my local store and phoned to ask if the order had come in as hadn't got a confirmation etc
A guy was very rude on the phone, gave me no chance to speak asking if my postcode is xyz before I could even explain why I'm phoning. He's huffing and puffing that there was no point in the order, I live over ten miles checked on map I actually live 6 miles and that this is the last and first time they will do an order for me. I didn't have a chance to reply - he hung up before I could say anything.
I sat for a max of 2 mins, possibly less even, processing the call and thinking, oh god they will spit in the food, he was so rude and pissed off. So I phoned back and the call went like this "Hi, yes look I'd like to cancel my order please, I feel you were very rude to me just now and I don't want the order anymore" he replied "I can't cancel the order, the drivers leaving now" I pointed out that I had literally phoned back right away, and I don't want the order, I would like a refund. He tells me again - no he cant refund it, the driver is leaving and he wont waste the food. He argued with me to the point I actually asked him if he would feel comfortable eating the food after all this if he were me? He said he would. I said I didn't. Again he hangs up.
Now entirely convinced that he will spit in the food for sure, I contacted my bank trying to stop the payment. They can't stop it as it's already pending but I can raise a dispute once it has gone through.
Then I get a call from the guy - he starts off apologising and asks how I am. I said I am not happy, I tried to cancel the order, I would like a refund. He says I wont see any money back for 10-15 days. I said that was ok but I still want it back. He then ripped into me, shouting - that fine he'll tell his driver to come back but I wont see a penny of my money back because he wont waste food. I said I will speak to his head office tomorrow first thing I'm very unhappy. He says go on then, speak to them, you still wont see your money again. Then he hangs up.
My husband then feels the need to phone him and have a go about him being rude to me argh
Im not getting pizza or my 16 quid back am I?!