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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To think it's my right to cancel a food order?

48 replies

NoPizzaTonight · 21/10/2014 23:32

Ok...so fairly known pizza chain... decided to place an order online. a message popped that I had 6 mins left to order in.

(I was rushing and not paying as much attention or I may have noticed wasn't my nearest store I was ordering from)

Paid online - didn't get the confirmation screen pop up. realised at this stage that it wasn't my local store and phoned to ask if the order had come in as hadn't got a confirmation etc

A guy was very rude on the phone, gave me no chance to speak asking if my postcode is xyz before I could even explain why I'm phoning. He's huffing and puffing that there was no point in the order, I live over ten miles checked on map I actually live 6 miles and that this is the last and first time they will do an order for me. I didn't have a chance to reply - he hung up before I could say anything.

I sat for a max of 2 mins, possibly less even, processing the call and thinking, oh god they will spit in the food, he was so rude and pissed off. So I phoned back and the call went like this "Hi, yes look I'd like to cancel my order please, I feel you were very rude to me just now and I don't want the order anymore" he replied "I can't cancel the order, the drivers leaving now" I pointed out that I had literally phoned back right away, and I don't want the order, I would like a refund. He tells me again - no he cant refund it, the driver is leaving and he wont waste the food. He argued with me to the point I actually asked him if he would feel comfortable eating the food after all this if he were me? He said he would. I said I didn't. Again he hangs up.

Now entirely convinced that he will spit in the food for sure, I contacted my bank trying to stop the payment. They can't stop it as it's already pending but I can raise a dispute once it has gone through.

Then I get a call from the guy - he starts off apologising and asks how I am. I said I am not happy, I tried to cancel the order, I would like a refund. He says I wont see any money back for 10-15 days. I said that was ok but I still want it back. He then ripped into me, shouting - that fine he'll tell his driver to come back but I wont see a penny of my money back because he wont waste food. I said I will speak to his head office tomorrow first thing I'm very unhappy. He says go on then, speak to them, you still wont see your money again. Then he hangs up.

My husband then feels the need to phone him and have a go about him being rude to me argh

Im not getting pizza or my 16 quid back am I?!

OP posts:

Original poster

NoPizzaTonight · 22/10/2014 00:05

yes Santaslittlemonkey... I didn't want a rude idiot preparing my food...

OP posts:

UptheChimney · 22/10/2014 07:51

YABU. Completely.

You made an error. Fair enough, we're all human.
You rang to see if you could correct it. That was responsible consumer behaviour You were offered a delivery outside their normal area with no penalty/extra charge. That was excellent* consumer service, and beyond what they had an obligation to do.
You decide that the man was rude and you decided fantasized that he was going to spit in your food.

*You then went ballistic, as did your husband, and you both behaved COMPLETELY unreasonably. Your bank refused to be complicit in this behaviour

And now you're discussing it on a public forum & arguing with anyone who doesn't agree with you. And you're still maintaining as if it was true that the pizza people were going to spit in your food.

Bonkers.

Fair enough, you'll never order from them again, but your unreasonable behaviour in the end contributes towards prices going up for all of us.

londonrach · 22/10/2014 08:04

Yabu for points mentioned already. I agree with up the chimney. Wont say more as dont want to be shouted at this early in morning. . Try head office this morning re refund which im sure they honour although as mentioned before yabu.

arethereanyleftatall · 22/10/2014 08:08

Yabu, fir reasons detailed as above.
No doubt you'll complain and no doubt you'll get your money back, and no doubt you'll never accept your responsibility in the mistake. Not nice tho.

RufusTheReindeer · 22/10/2014 08:15

YANBU

I wasn't privy to your phone call but I have based this on your OP and I am assuming you are not lying

merlehaggard · 22/10/2014 08:24

I live in a nice area and my husband has also said that they will spit in your food when I fell out with someone about a takeaway order (a long time ago and can't remember details) but I don't think you're paranoid. I've heard others say it too. I'd ring head office.

FeelingBlue29 · 22/10/2014 08:48

This reply has been deleted

Message withdrawn at poster's request.

WerkSupp · 22/10/2014 08:53

YABU. Very.

youareallbonkers · 22/10/2014 11:30

Surely the website won't let you order for delivery from a store that doesn't deliver in your area?

youareallbonkers · 22/10/2014 11:32

I've just looked at the websites for the 3 biggest (dominoes/PH/papajohns) and they all require you to enter your postcode before ordering so how can you have ordered from the wrong store for delivery?

notfromstepford · 22/10/2014 15:23

PH doesn't always work - I have to select the store because it automatically gives me one that's further away. Don't know why it must be a glitch in their system.

tinylttletrotters · 22/10/2014 15:31

YABU

but i'm sure if you shout loud enough you will get your money back

lets hope they don't pass your information over to your nearest branch though

Viviennemary · 22/10/2014 15:36

You made a mistake when you made your order. OK the person shouldn't have been rude. But even I wouldn't think they would spit in your food for this. He was probably annoyed at the messing about.

ohdearitshappeningtome · 22/10/2014 15:42

Shall we contact the daily mail now ?

Mammanat222 · 22/10/2014 15:44

OP, I think you also have to consider that you placed this order at 11.30pm on a Tuesday night?

Probably not when you are going to receive the best customer service

Not an excuse for rudeness on the pizza guys part but just something to think about?

Sallystyle · 22/10/2014 15:55

YANBU

You cancelled within minutes, they were rude to you.

He didn't give you a chance to speak and hung up on you? yeah rude as hell.

Sallystyle · 22/10/2014 15:56

If ordering at 11.30pm is not an excuse for rudeness then what does she need to think about?

I expect the best customer service from the minute they open to the minute they close.

EEVEElution · 22/10/2014 16:19

This thread is completely and utterly bonkers, I can never call which way these threads are going to go on mumsnet! But YANBU definitely, if they were that rude to you then you have every right to cancel.

Scholes34 · 22/10/2014 16:40

YABU - Goodfellas' Takeaway pizzas are on offer at Tesco for £2.00 this week.

Mammanat222 · 22/10/2014 16:45

If ordering at 11.30pm is not an excuse for rudeness then what does she need to think about?

She ordered from a store, 10 miles away, last thing at night?

I am just saying that she probably caught someone on the end of a shift who wasn't in the best frame of mind.

As I say not an excuse but a reason maybe?

WerkSupp · 22/10/2014 16:51

Ringing the bank to get payment stopped? Freaking out they spit in the food? A giant chill pill is needed.

UptheChimney · 22/10/2014 21:18

Interesting that the OP goes from hearing urban myths about wait staff spitting in food to be absolutely certain that that's what this man has actually done, and uses that as an excuse to cancel her order, when it was her mistake.

Unbelievable

mum9876 · 22/10/2014 21:57

So you place an order that involves extra work for someone. They try to back out without paying after they've prepared the food. How is it your right? You cost someone else money with your error. It's not as though they can deliver it to someone else or retrieve the ingredients. These are small franchises. Why on earth didn't you just apologise and accept the order?

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