chopinbabe..really?
It is no doubt pretty scary for a little girl to have her hair tangled up in a button, but by getting them to record a message about how she felt???
That's just making a bigger deal of it than it needs to be imho.
It's not Monsoon's fault, so why waste their time and hers, by getting her to record a message?
She should have already put the experience behind her and moved on by now, although given that her DM has a whole thread about the experience, that is probably unlikely!
Let's try and build up our DCs' resilience, not teach them they we have to have our feelings validated by blaming someone for something that was just an accident.
Would the OP have been less pissed off if the dress was from George, or Florence and Fred, I wonder? Or Matalan/Primark? 
Disclaimer: Most of my DCs clothes are from the above shops, so not being snobby!
Anyway, personally I suspect someone's winding us all up!
Who in RL would feel it necessary to point out that the whole of DC's wardrobe is made up of Monsoon clothes? It's as if that bit's been added in just to get more of a reaction from us all!
Tell me I'm not the only one thinking this is a wind-up?