I bought nearly £3k of bedroom furniture from Laura Ashley last year (the "Clifton" range). We researched carefully what to buy and as we have loads of LA stuff we thought we were buying quality and the huge outlay would be worth it. After a debacle over damaged furniture being delivered the last items, a dressing table and stool, were finally delivered last September. So far so ok, until I noticed last week that the paint was cracking and peeling on the legs of the dressing table and stool.
I sent pictures to Laura Ashley last week after notifying them over the telephone of the issue (and surprise surprise, they tried to make up reasons immediately as to why it might have happened, asking if the furniture was near a heat source or a window - which it isn't). I received an email earlier this week saying the pictures had been referred to their "technicians" for analysis, and today I had the following message:
"I am now in receipt of our Technicians findings following the
inspection of the photographs that you have submitted.
I have been advised that they consider the issues that you have raised
as treatment after purchase and the legs look like they have been
saturated and this has resulted in the wood and paint cracking.
Whilst I do sympathise, unfortunately, Laura Ashley is unable to accept
responsibility on this occasion, as your furniture is not considered to
be at fault."
I am utterly fuming. The furniture has been sitting on my bedroom carpet, the wood is not split in any way and it certainly hasn't had a sniff of water. I'll be taking this to court if necessary because there's no way they're getting away with this. DO NOT BUY THIS FURNITURE 