to think that if a company makes an appointment to attend your house at 9am they do not turn up at 7.50am

[wheresthelight]

And then act blasé when you open the door dishevelled having just finished feeding the baby and point out to them that they are over an hour early?!

The appointment was booked for 9 deliberately so I had time to get myself showered and dressed after dd's morning feed before they arrived. I wouldn't mind if he had apologised but the arse just shrugged his shoulders.

Wibu yo complain when I ring their office later to pay?!

Prima - we aren't talking 10-15 mins early. We are talking about over an hour and turning up before 8am. My dsc's are still in school, had their mother not cancelled contact they would have been here and I would have had to do school run as it's not close enough to walk I would have needed the car, there is a big difference between tolerant and flexible and piss taking which is exactly what this company did.

I think I would have been royally p*ed ff if it was a job he needed to come into the house to do, but presumably all you had to do was hand him the car keys and let him get on with the job - outside.

It would, of course, have been a different matter entirely of the car had not been there for him to work on.

YANBU
It really would have cost nothing to appologise.

Our furniture people rang 1/2 hr out to check it was OK before turning up at 8am on Saturday.

We often get very early slots, we are out in the sticks, I suspect town is easy after people have gone to work and theres a bit of van space in the residential areas.

But seeing as you didn't actually have your DSCs, why are you bringing this up?

If you hadn't been there, that would have been a different matter. But you were. As offtosee said, other than handing the car keys, what more was needed from you?

I see no problem if it's an outside job.

However I like my house to be clean and presentable when strangers come into my home, so over an hour early would have me panicking about the mess.

The fact that the op was there and just had to hand keys over is irrelevant.

Being too early is just as discourteous as being late.

At 7:50am on my days off, I am in bed and dislike being woken up during a rare lie in. I would not be happy at someone coming this early when the actual appointment is more than an hour later.

Good Heavens, are you having a bad day generally? All these things about the car maybe not having been there, the dsc maybe needing to have a lift to school, all scenarios which weren't actually present - if the guy had turned up early and you needed the car or it wasn't there then he would have had to wait. Making a fuss over theoretical situations is ridiculous. Unless he was attaching the tow bar to the car in the middle of your living room, I also don't see why it was such a big deal that you hadn't had a shower or dressed when he arrived?

I suspect you are going to be the customer that the office will be rolling their eyes over this evening and I doubt your lack of recommendation for them is going to worry them at all.

The fact remains I booked the appointment for 9am. Turning up at 750am is rude, disrespectful and downright unacceptable. To then just stare blank facedat me and shrug his sshoulders when told that he wasn't meant to be there was rude and ignorant

Whether or not I just had to hand the keys over is irrelevant and a pathetic argument. I made an appointment and I expect it to be at the time arranged give or take 10 minutes.

YANBU, OP. That's what appointment means.

It is VERY annoying. That is why they should take contact details, particularly mobile phone, and CONTACT you (gasp, shock horror.....) if they are going to be outside the agreed times.

If you had had 30 minutes heads up by them ringing you on your mobile, you would have probably felt much happier about it!

I agree I think it's really rude. Most people, given a choice in the matter, make appointments at a specific time for their own personal specific reasons (which could be myriad, and you don't have to explain or justify these). Then to compound the issue by shrugging would make me rage. He might as well have said, in plain English, "I don't care what you think". Rude, rude and more rude.

How bloody annoying that this is a job you absolutely had to get done at short notice. If it wasn't so urgent I'd have sent him off with a flea in his ear after that shrug and found someone else to do it instead.

Ok then. Not sure why you posted, presumably for validation, which you now have, as the majority agrees with you. I wouldn't give it anymore thought tbh.

Cats - believe me if it hadn't been urgent that we had it done I would have sent him packing!!

All he needed to do was to have apologised and offered to come back at the appointment time.

The company had my details which is why I am so annoyed. Like you say a courtesy call to ask if it was ok is all it takes.