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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to report him to his boss

34 replies

adsy · 29/06/2014 14:04

possibly the rudest twat of a delivery driver ever.
please feel free to give me any worse examples.
having a piece of furniture delivered yesterday. Ordered it online and the site says in big bold letters to check the item before signing delivery.
So, I was talking to someone at home when the phone rang so I left it thinking if it's important the person will ring back. 2 minutes later the door bell rings and I answer it to see delivery man. His greeting words were " why the hell didn't you answer your phone when you were in?"
I said sorry didn't realise it would be you.
DM says " are you going to help me carry it in?"
me: " of course, just give me a minute"
I pop my head round living room door to tell visitor and by the time I get to front door he's putting the item over his shoulder at the back of his van
ME: " oh right, you've managed then"
DM "yeah, no thanks to you"
He then told me he didn't have time to wait for me to check it. he has better things to do and if I insist on wasting time he'll just go without me signing.
I stood my ground and unwrapped it and checked it over whilst he huffed and puffed and repeatedly told me I was being awkward and he has stuff to do.
I suggested he hep me remove the layers of packaging to speed things up but he said that's not his job ( in which case it's not my job to help you carry stuff out the van you tosser)
I signed and he left with a sarcastic " it's been a pleasure"
So AIBU to phone his company tomorrow and tell them what a twat he is?

OP posts:
gallicgirl · 29/06/2014 14:06

You should. Absolutely.

That's abysmal.

StillStayingClassySanDiego · 29/06/2014 14:08

why the hell didn't you answer your phone when you were in?"

^ that alone would have me thinking 'what a twat' Hmm

Yes, complain to the company, he's a tit!

SpottyTeacakes · 29/06/2014 14:09

Definitely complain! Shock

I ordered something from AO the drivers phoned twenty minutes before to tell me they were on their way then unwrapped my new tv and took photos to show there's no damage Grin

If you answered the phone do you think he was going to ask you to come out and get it?!

Original poster
adsy · 29/06/2014 14:10

He wasn't just rude, he was really aggressive with it. hard to explain but he was so openly hostile to me I felt really quite scared of him. I know that sounds daft but it was like he was trying to bully me.

OP posts:
StillStayingClassySanDiego · 29/06/2014 14:11

Tell them everything, including the feeling of intimidation given off by him.

Jinty64 · 29/06/2014 14:12

Do complain. What if you had been a little old lady or someone with anxiety problems. He should be stopped!

PitchSlapped · 29/06/2014 14:12

Absolutely complain about him. The only way he should have spoken to you was politely.

gamerchick · 29/06/2014 14:14

Yes you need to complain.. he'll be disciplined for it.

Thumbwitch · 29/06/2014 14:15

Definitely complain - what an arse!

HappyAgainOneDay · 29/06/2014 14:17

I wonder if he was behind in time with his deliveries and knows that most some customers don't inspect the goods before signing for them. He probably hoped you wouldn't so that he could catch up with deliveries otherwise he'd be working until midnight.

I bet it's company policy to assume that customers won't actually inspect the goods.

bloodyteenagers · 29/06/2014 14:17

Complain about his attitude. The aggressiveness. The demanding that you help carry the delivery in.

He is paid to carry things in. If things require more than one person, the company should send someone with him.

It is not acceptable to demand the customer helps with this. It cannot be guaranteed that the customer is able to help.

I have put in complaints in the past for the sole reason of drivers demanding that I help. Not asking me nicely. But telling me I have to come and help.

CarmineRose1978 · 29/06/2014 14:18

Or someone pregnant or disabled... He was extremely U to expect you to help him carry it in, let alone the rest of it!

rainbowfeet · 29/06/2014 14:18

Yes, I'd complain & you must be tougher than me because I would have probably cried.. What a arsey bloke!!!

Original poster
adsy · 29/06/2014 14:19

maybe Happy but when I told him, no I really need to check it, and showed him the large note taped to the item which also said please check before signing, any normal person would have just given a thin lipped smile, waited patiently then muttered to themselves once they'd left.

OP posts:
Original poster
adsy · 29/06/2014 14:21

I will admit to being very shaky by the time I signed for it!
Thing is, I was quite happy to help him carry it in but he must have sprinted to the van when I said just give me a moment.

OP posts:
Lifestooshorttosleep · 29/06/2014 14:21

Please complain, his office needs to know so they can deal with it.

CarbeDiem · 29/06/2014 16:43

Yes 100% report him.
That's an fucking horrible attitude to have when interacting with customers.
If he shook you up OP - Imagine if it was younger person/teenager waiting in for the delivery or someone who'd maybe a bad day/bad news he could of reduced them to tears - arsehole!
I do understand that HE possibly has had a bad day/news/mood but working in a public facing position - it's HIS responsibility to not let it affect his contact with other people. It's not acceptable. YANBU.

Teeb · 29/06/2014 16:46

Do complain, it's absolutely dreadful that he's making people feel afraid in their own homes.

KillmeNow · 29/06/2014 16:55

Oh definitely complain.

We know that delivery drivers have a tough time of it with tight schedules etc but there is no excuse whatsoever for rudeness to customers. Even if you were rude to him he still shouldnt be rude back.

I wouldnt expect much back though as this is the way delivery companies seem to operate now .But its still worth it as there might ,just might , be a supervisor with a trace of customer service nous about them who wont put up with this sort of behaviour.

quietbatperson · 29/06/2014 17:53

This reply has been deleted

Message withdrawn at poster's request.

BecauseIsaidS0 · 29/06/2014 18:02

Ugh, I had a similar one once. Huge dining table, we paid extra to have it assembled in the dining room.

Delivery guys turn up and say that because there are parking restrictions in my road, they can only leave the pieces in but not assemble them. I tell them that they are supposed to assemble the table. They insist that they won't, and I say I won't sign for the delivery, then.

They get really aggressive so I put them on the phone with my husband, who had placed the order, who says he doesn't care about the parking restrictions and that he expects the table to be put together or he will call the company and complain.

In the end, they put it together in less than five minutes. Wouldn't it have been easier to just do it from the get go?

Original poster
adsy · 29/06/2014 18:18

I had a guy deliver a cast iron multi fuel stove once who refused to bring it up my drive as it was heavy.
He worked for the stove company so I don't know if his previous experiences had involved some sort of polystyrene stoves
he wanted me to help and when I pointed out I was very very pregnant ( and very obviously) he said he'd leave it at the side of the road and me and my DH could sort it out when DH got home from work.
in the end I asked some cross countrying schoolboys and their teacher who were on a school run to help the miserable sod which they did.
I obviously attract them!

OP posts:
Nomama · 29/06/2014 18:38

We had a cooker delivered and the bloke said he wouldn't take the old one... we ordered it as they were the only company (at that time) who took away the old and all the packaging - it was their sales promise.

So I told him if he didn't I wasn't signing for it, so he left it, just left it in the garden and drove off, waving and smirking.

Well, less than an hour later another van arrived, 2 men got out, unpacked it, invited me to inspect it, took away the old cooker and all the packaging and left me with £50 voucher.

Then again, it was the same company that a member of staff swiped DHs card when we were buying a fridge. We knew who, when and where, but the police were all secretive... turned out to be a big operation that was about to close...

Think they went bust a couple of years ago...

larry5 · 29/06/2014 18:39

My worst delivery driver was when I was 8 1/2 months pregnant. We were having two bathroom suites and tiling for a bathroom and shower room delivered, The company sent him on his own and then he expected me to help with bringing everything inside. I couldn't help him so he was extremely grumpy by the end.

The company should really of sent two men with the quantity we were having.

PintOfWine · 29/06/2014 18:48

BecauseIsaidso- actually the delivery drivers were right. Companies always ask you to declare if there's any parking restrictions and limited access and if you fail to inform them, then they shouldn't have to risk getting a parking fine assembling your table.

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