Embarrassed by OH

[thankslove]

I work part-time in a well known shop. Think I'm pretty well thought of and get on well with colleagues.
So, today OH decided to return a faulty item to the shop (I'm not at work today) He's just called me to tell me he was refused a replacement by my manager and that he told them I worked there so he wouldn't pull a fast one and that his complaint was genuine. There appears to have been a bit of an argy bargy.
I'm bloody furious with OH for embarrassing me at my place of work and think he should have just left it. He disagrees and thinks he's done nothing wrong. I'm mortified and hate the thought of what's being said in the staff room on lunch break. AIBU?

Without knowing the level of "argy bargy" it's hard to judge if he was reasonable or not.

If I was trying to return a faulty item and they refused to replace it I'd be pretty narked. They have to by law if it's faulty don't they?

A little bit U, yes. If he does have a valid excuse to take the item back then they should refund him. But I do understand that you're embarrassed, I think I would be too.

If his complaint was genuine and the item should have been replaced under consumer law then why would he need to bring you into it? Surely if they said no then he could call trading standards and get their advice, and not name drop you.

I would be pissed off that he had done that tbh.

He shouldn't have mentioned your name but he was within his rights to take it back if there was a genuine problem

Yeah Bogeyface makes a fair point, but maybe that was just the first thing that popped into his head.

I think I'd be a bit embarrassed but I also doubt they'll be gossiping about you.

I know his complaint is valid and that we've had similar returns with this item. If it had been another shp I would have thought...fine.
I just think he should have left it as it's where I work. He doesn't get that it's a total embarrassment for me.

You should be embarrassed by your workmates tbh, not by your OH.

It's a bit much that he mentioned you, it was ill advised, but it was a mistake.

Whereas they're cheating him. They know it's a dodgy product and they're not accepting returns.

Do let us know the name of the product and the shop so that we can all avoid it.

Why on earth did he not ask you to return it?
And why are you embarrassed by him standing up,for himself when you know that his issue should have been dealt with differently? I can understand you being a bit embarrassed but I think you need to take his side on this.

If his complaint is valid, why should he have left it?

he tried to return a faulty product - I think that's fair enough. Sounds like your manager isn't very good at his/her job.

I don't think it's your OH who has caused the embarrassment.

Are they saying the wouldn't replace it and that was it, or that they would send it away for repair. If the former, then I think it's fair to mention your name as working there so they know he's genuine and not someone trying it on.

If your manager then refused to replace or repair a faulty item she's breaching the law, you should worry less about what they're saying about you, and more about who your working for.

Hmmm okay, looks like I may be being ABU.
The item does look like it's been worn to death but I know for a fact it hasn't...that's the reason for the complaint.

I'm surprised it didn't come up between you that the item needed returning so that you could either do it, or maybe even go together.

Either way, I don't think you need to be embarrassed - he has done something plenty of other customers have done, and mentioning your name shouldn't impact badly on you at all.

I'm not back at work until next week that's why he returned it. he told me he was going in this afternoon. I told him "to be nice" as a joke not thinking for one minute he'd kick off.

It's the shop's problem if the item is faulty and obviously they're legally obligated to replace or refund it.

I think your OH's only crime, and it's a minor one, was to 'namedrop' you.

That's the point only, otherwise he can do whatever he likes and just not involve me in it.

Sorry but I am with you OP. That is your place of WORK. Ringing argy bargy to someone's place of work is inexcusable. It's a well known shop? Why couldn't he take it to another branch? Fine to take it back. Not fine to take it your branch and start kicking off. I would be mortified.

Bringing not ringing

I'm with you on this op. Even if he was well within his rights, he should not have mentioned you at all. It's your place of work, I would be embarrassed too if he created a scene.

YANBU, he shouldn't have mentioned you, he should have mentioned the Sale of Goods Act.

He only mentioned you to prove that he was being honest when he said it hadn't been used. He was saying that you would be able to vouch for him.

Why didn't they refund?

The item really does look like it's months old because of how worn it is.
In actual fact it's only about two months old.
TBH I know he is 100% correct, If it had been ANY other shop, I would completely agree with him. I do think he was out of order going into my shop and getting into that sort of a situation with MY colleagues. He may have to meet them socially at some point. I hate that he chose to do that without considering that it would impact me.
He reckons that if I had a problem with, for instance his payroll department, and he knew I was correct, he would support me without thought. He would say that though wouldn't he?
It may sound over the top but I 'll be bloody paranoid when I get into work next week.

Yeah, he should be keeping work and personal life separate for you, especially if he's going to pick a fight with your colleagues. I would never go in and shout at DH's coworkers.

I understand OP but i also think your colleagues are pretty shifty if there is an item that is faulty and several people have flagged this up, yet they try to turn away someone with said item. Sounds like they are trying to pull a fast one and convince people said product is okay, yet knowing that this isn't the first complaint so actually it's not.