AIBU to refuse to pay my hotel bill?

[WanttogotoDisney]

I'm staying in an expensive 5* hotel in Manchester. There is a wedding going on 4 floors below our rooms with a live band blasting music that is keeping us all awake. I've called to ask how long it is going to carry on for and have been told 1am! WTAF???? I've spoken to the manager who basically said tough, it's a wedding and some disturbance is to be expected in a hotel with a function room. Err...since when it is acceptable for a hotel to sell bedrooms in the knowledge that guests will be disturbed by wedding noise? If they'd told me when I booked the rooms last week that we would have to put up with disturbance I would have chosen to stay somewhere else.

AIBU to expect a substantial discount on my hotel bill since the hotel has not delivered what I was paying for - a decent night's sleep?

Call the reception and complain again, keep calling every 30 minutes.

Register for twitter and tweet about it every 30 minutes raging the hotel in the tweet and creating a #

Post on their Facebook page every 30 minutes doing the same.

Record a video of the clock, preferably on the tv (a 24 hour news channel with the time on screen is best) and make sure you can hear how noisy it is. Post this on twitter and Facebook.
Maybe do this every hour until it stops.

Go to the hotels website and the 'contact us' section, send emails complaining about the noise and state how the manager was very unhelpful.
Google and see if you can find any other email addresses for people in charge of the hotel/chain.

Basically make such a fuss that they will have to do something to make up for the disruption.

The manager should have offered to move you but am I the only person who does not think 1am is late on a bank holiday ?

They should have offered to move you or a free room.

1pm is really late. The noise would really bother me.

Waiting till midnight then will lodge my next complaint.

1pm isn't late if you want to party. It is very late if you are saying in a 5* hotel and want to sleep but are told you can't till the music finishes at 1pm!

Op, grand in eastbourne

Think they may have pulled the plug. Might try to get to sleep now. Thanks for sharing my outrage and keeping me company.

Said hotel has been putting pics of said function on it's
Fb page

Career I used to stay there with my parents as a kid. We'd go every year with a group of families for a few days over New Year. Not my cup of tea these days.

I'm not seeing the photos on FB. Would not be able to resist a comment!

Oh! Mercure was uploading pics of function room! My
Error sorry op

All the people saying "tweet, threaten etc", do you really think that's the way to approach things ? Because it's not. And you don't really think the marketing team are monitoring twitter at 1am ???

Op, you are more likely to get results by being persistent but friendly. Being obnoxious actually does you no favours and just gets the DMs back up. As DM i could authorise whatever upgrades/freebies i felt were appropriate and quite simply complainants that failed the "attitude test" never got what they would have done if they'd been polite, understanding and grateful fir whatever i did to try to rectify the situation. Especially the men that saw a 23 year old woman and decided they would try to intimidate me into giving them a discount. Never worked

Tell them you want your room charging to the wedding party. Make sure you note down all the times you complained and the lack of action and demand to see the morning manager.
I had a similar experience (surprisingly in Manchester too but a far lower * place!) - works party when I'd gone up the night before for a training conference, I was sleeping above the smoking canopy where they kept carrying on the party until 3am (Jah fucking ho yelled out at the top of their voices!). Saw the main Manager the next morning who agreed I shouldn't pay, but nor should they loose out so they charged my room to the offending company.

Agree with career - firm but polite

Write on their FB wall. And stay at the Hilton on Deansgate next time.

I would have thought a 5-star would need to have better sound-proofing

I would not expect to pay. 1am is ridiculous.

In a hotel you should be able to sleep as early as you like!

Pay them what you think it's worth and tell them they can sue you if they want the rest. As long as you have made it clear why you are not paying and leave your address etc, this is a civil dispute and not dishonest. It's highly unlikely they will take it further - too much trouble and potential bad publicity.

Good luck!

Make sure you write up your experience as a Trip Advisor Review.

According to their manager on Trip Advisor, they expect visiting DJs to plus the system into some sort of sound limiter to minimise disturbance to others. So either they weren't enforcing that or it wasn't working. Either way they should certainly give a discount.

I think 1am is ridiculous tbh.

I would think midnight at a push when it's disturbing others.

I had my reception in a hotel, we couldn't have a dj or loud music so the other guests didn't get disturbed & it finished at midnight.

Dh would not leave without a discount if this was him.

If the manager doesn't give a discount complain to the CEO.

This is why I love premier inn. Cheap, comfy, nice breakfast and guaranteed good night sleep.