AIBU to refuse to pay my hotel bill?

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I'm staying in an expensive 5* hotel in Manchester. There is a wedding going on 4 floors below our rooms with a live band blasting music that is keeping us all awake. I've called to ask how long it is going to carry on for and have been told 1am! WTAF???? I've spoken to the manager who basically said tough, it's a wedding and some disturbance is to be expected in a hotel with a function room. Err...since when it is acceptable for a hotel to sell bedrooms in the knowledge that guests will be disturbed by wedding noise? If they'd told me when I booked the rooms last week that we would have to put up with disturbance I would have chosen to stay somewhere else.

AIBU to expect a substantial discount on my hotel bill since the hotel has not delivered what I was paying for - a decent night's sleep?

It's not unreasonable for a wedding reception to go on till 1am but I'd have thought a 5* hotel would have decent soundproofing to ensure guests aren't overly disturbed.

Definitely complain and ask for a discount in the morning.

We stayed at a premier inn when we were visiting family and were woken up by a random drunk bloke banging around in the corridor trying to get into his room. We had to get someone from the front desk to help him and had that nights cost refunded. I'd expect the same or better from a 5* hotel tbh.

I'm not on twitter.

We are far away from the wedding. Four floors above and towards the end of the corridor. There will be many people closer than us. I can't believe anyone else thinks it is ok.

If they're paying the hotel to have a party until 1:00am, then he's right, there's nothing he can do about the noise without breaking contract.

But he can give you a room discount or possibly switch rooms to one further away from the noise.

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I had my wedding in a hotel and I was required to book out an entire wing of the hotel to ensure my wedding didn't disturb other guests.

Sorry this is a bit off topic but I recently stayed in a really posh hotel and on checking in, the staff member asked me for payment of the room. I have always paid on leaving. Maybe she thought I looked rough? haha, it played on my mind a bit. Is it normal to pay upfront?

Sorry about the noise op, I too would be annoyed

random bloody charming

I don't think its okay. The function room should be as far away from the rooms as possible and well soundproofed to prevent as much noise as possible.

Either the soundproofing is non existent or the wedding guests will be deaf for days if the music is loud enough to keep you awake four floors up.

Yup - twitter and trip advisor and denand to move rooms

I am always asked for a credit card upfront but not expected to pay. That said, I was in LA last week and they charged the entire bill to my credit card 5 days before we arrived.

YANBU.

Unless you booked ages ago and the wedding was booked yesterday, the chances are they knew about the wedding when you booked. So, IMO they should have made you aware, that way you could have chosen to go elsewhere.

He'll would be freezing over before I paid the full price of my bill in the morning.

Premier Inn honoured their "Good Night's sleep Guarantee" when I had a noisy night in one of their hotels once. If they can do it, a 5* hotel should be able to do it too.

It is not acceptable for this level of noise to reach bedrooms. You should ask for a hefty discount but I don't think you can refuse to pay for the room if you remain in it all night.

DH has taken a sleeping pill. I've just moaned that I'm hungry and he's told me to eat him (and he didn't mean in a sexy way).

The Lowry?

I would be most vexed if is was me, and it's a Sunday night!! YANBU.

Definitely keep phoning down

I only booked on Tuesday.

I always stay here because it is convenient. Last time One Direction were staying here and we had to put up with teenage girls roaming the corridors screaming all night. I really need to find somewhere else to stay when I'm here.

Phone down and ask for some complimentary room service as you wouldn't normally be awake and getting the munchies.

Discount, my arse. It's free.

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Name and shame them here.

they're paying the hotel to have a party until 1:00am, then he's right, there's nothing he can do about the noise without breaking contract

Rubbish. Your contract with a hotel to provide a room, food etc certainly does not say "and make as much noise as i jeffing like, to the detriment of other guests"

In a previous life i was a manager in a 5* hotel. The duty manager should be assessing the noise to see if your complaint is reasonable and if lots of complaints have been received should be rectifying the situation by getting the dj/band to turn it down in consideration for other guests that are trying to sleep

My DH is off his face.

Think it may be a bit quieter now. Less drumming. Maybe it is slow dance time.

Yes, it's the bloody Lowry!

Last time we stayed in a hotel in Manchester (family room as we had DCs with us for DBs wedding) we were woken about 1am by crashing, banging and dreadful screams. Rang reception who said security on way up already, followed by banging on door, more screams, shouting, etc followed by police arrival. By this time both children were upset and frightened.

Apparently there had been a domestic incident in the room next door in which a husband had attempted to kill his wife. The whole family had almost no sleep due to noise and upset but hotel refused any discount or goodwill gesture as it was beyond their control.

Ooooh....career which hotel? I loooove fancy hotels. Just returned from a couple of stunners. In my next life I want to be a fancy travel agent so I get to go on lots of recces.

5*! I'd be bloody fuming. Is it Malmaison?

Mention TripAdvisor, Twitter even if you don't use it.

Mention Mumsnet!!!!

Keep complaining.

Scouser you win. Sounds awful.

Just saw where. We could all put a review up mentioning the noise at weekend due to wedding party issues....