I am in my 40's, I went to a Comp in a Thatchers hard hit underfunded, rough area of Liverpool, ironically Whinston Churchill had attended my primary school and until the late 60's the schools had excellent standards. My cousins had attend the schools fifteen years previously and had become GP's, a Biochemist and gone into Journalism.
I suffered at the low expectations put on us, as did all of my peers.
We barely left with CSE's, yet those that haven't turned to drugs, have either worked their way up or gone on to requalify, themselves, so the capabilities were there.
When I did Access, it became apparent how little we were taught, what amazed me was that one of the tutors still didn't think we needed to know the correct use of punctuation, colons, semi colons etc.
I understand that the understanding of the contant matters more than being able to spot grammatical errors, when reading Political History, Sociology, Human Struggles etc. however there was no reason as to why we couldn't of been fully educated, to the level that was being given in other schools in neighbouring towns.
The Manager (professional qualification) of the Children's Center that I am attached to calls me "love", I would like that she didn't, but the parents of our demographic like the informal touch, or they wouldn't attend, we have waiting lists. She is slightly older, but also went to a under performing school.
She is also excellent at what she does, her range of duties is staggering and she has to be fully involved in the CP process (it is a Contact Center as well). I can imagine her wanting to put kisses at the end of things, she does in informal txt, Email, she is very warm and still hasn't hardened up/become cynical after thirty years of working with all types of families.
She had to look over something I had once prepared and told me honestly she didn't understand it and felt under qualified to give an opinion, she has had to send herself on many report writing courses etc that the LA run. She has the right qualities, skills, is human enough etc "whatever" to do the job in a unique way that works for all that she comes into contact with, in any capacity.
We don't have a FB page, if we did the Managers would oversee it and the Fanily Suppirt Workers would possibly get involved, so I wonder why that isn't happening, tbh.
I have had to visit other Children's Centers (I refer carers to them, so I like to do my own checks) and they do vary, but I find that they tend to suit the people that they want through the doors and who needs the services that they are offering, so I have mixed feelings.
CC's are inspected, rated and have to justify their use of budgets and staff time, so the FB page must be working or it will be changed.
I think that, for the reasons stated above, outsiders cannot judge over the internet. I still live in Liverpool, I work across LA's, I have friends and family all over the UK, working in services and what works and is needed in Liverpool, isn't in Dorset, for example.
For that reason, any arguments are pointless, they OP could have a word about the kisses on the end, they would be stopped in Liverpool, because we have to suit a varity of Cultures.
The suggestion of a spell checker could be made, or the OP could get more involved, seeming as she does have "time in her hands".