I went to church with my GPs last weekend, since I was staying with them, and the priest asked the congregation to do this survey, with the suggestion that "anyone who doesn't have a computer should ask another member of the parish if they can pop round and use theirs."
GM and SGF were both keen to do the survey, but while they have a computer they're not confident with anything beyond basic wordprocessing and emailing and they wouldn't have wanted to impose on anyone else. Good thing I'm here, I thought, they can dictate their answers to me this afternoon before I go.
Then I saw the questions. In the end I printed them out so they could email me their answers.
I think Pope Francis sounds like a great thing for the Catholic Church and if he wants the laity's opinions that's wonderful but there must be a better way to do it? My GPs have been involved with the church since childhood and still found the questions difficult. And while I can appreciate that online is the easiest way to do a survey on that scale, they're still excluding a huge chunk of their members by doing it that way. People who aren't computer literate and don't have anyone to help them might have spent their entire lives involved in the church and have some great insights but they'll be excluded and then feel guilty for not doing what their priest asked. Not fair.