I ordered a set of photo key rings off of this website 2 days ago for next day delivery, After sitting in with 2 very bored children it never arrived yesterday and when I sent an E-mail asking where my item was my reply was that the courier (A well know company) was 'searching' for this item.
Today after E-mailing twice and trying to get in touch by phone I have had an E-mail from the website stating that the courier had looked for my parcel all night and cannot find it, they have offered me a re-print or a refund.
That's fine but the major problem here is that there are pictures of my children on these key rings and now I have no idea where they are/who can see them.
I am extremely annoyed that my children's pictures are somewhere I don't know and I think that the company should realise that this is a major error on there part.
AIBU to put a further complaint in for the company due to the fact that there were pictures of my children on the key rings or do I just accept that it has happened and go for the reprint/full refund?