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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

to be quite offended at this Sains tills person

71 replies

itsn0tmeitsyou · 10/10/2013 11:42

So I have done my weekly shop at Sainsburys, with two of my children in tow, DS2 aged 3 and DS3 aged 18m. As I had bought a lot, I gave them a chocolate biscuit to keep titchy one from screaming, and medium-sized one from wetting himself as he really needed a wee. Sent DS2 over to the windows bit behind the tills to sit down to make the feeling go away.

When I gave DS3 his biscuit I unthinkingly didn't take the wrapper off and then he immediately ate the foil/papery bit. Tried to get it out of his mouth and he bit my finger so there was a bit of ouching/hopping. Deduced pretty quickly that the till woman was a humourless cow as she just looked at me like I was an irritating sloven (paranoid??).

When I had finished shopping, there was a minor debacle surrounding my coupons which Humourless Till Cow couldn't get to work, and she sat there not looking at me, hitting her computer screen thingy. She had to call the supervisor over.

When I had paid and the supervisor was giving me a petrol coupon at the adjacent empty till, the HTC made a point of getting a cloth and wiping down all the surfaces around her till area. As though I was some skank queen who had contaminated her zone, and she couldn't wait to clean up after me!!!!!!!!!!!!!! She even looked at me as she did it!!!!!!!
AIBU to be considering complaining to Sainsburys for this??? Or should I just suck it up?

OP posts:

DidoTheDodo · 10/10/2013 12:11

I find a Penguin biscuit stuffed up the urethra usually gets rid of the weeing feeling.

Sirzy · 10/10/2013 12:13

I'm not sure what this lady is supposed to have done wrong. She was doing her job.

If DS gets desperate for the toilet when shopping I tend to dump to trolley at customer service an take him. I have yet to find a food which stops him needing a wee

Suelford · 10/10/2013 12:14

So this woman looked at you, then didn't look at you, then cleaned her till. So what?

CoffeeTea103 · 10/10/2013 12:15

Get a grip please. While you were trying to sort out your children , it must have been quite irritating waiting for you to do it. And so what if she wiped down the till section? What are you going to complain about? That you got a look?

Pagwatch · 10/10/2013 12:15

I'm not going to pee for days on end as a reason to scoff biscuits.

Original poster

itsn0tmeitsyou · 10/10/2013 12:19

Peppi It's a bit different being an anonymous person mentioning another anonymous person on here, from LOOKING AT SOMEONE WEIRD in RL.

OP posts:

SilverApples · 10/10/2013 12:20

To the OP, it was a major issue that blighted her day.
To the poor woman on the till, she was customer 1,793 of the day with random snappy toddlers being fed chocolate biscuits and tinfoil.
And her till wasn't working properly.
OP, do you see contempt and judgement everywhere?

Pagwatch · 10/10/2013 12:20

PeppiNephrine · 10/10/2013 12:22

Ah, I see. It's ok to be really rude about an anonymous person who isn't here, but its really bad of me to a bit rude to an anonymous person who is here?

Thats not at all unfair.

southbank · 10/10/2013 12:24

Op yes,our bonus is sales related however if any complaint was made regarding staff such as your perceived issue with the cashier that served you today the ENTIRE team would lose that bonus.
So yes reading threads like this pisses me off because potentially your complaint over what seems like nothing can have huge implications on an entire group of people that have worked their arsed off to be told sorry you don't get bonus this month because of s customer complaint.
If you get poor service then by all means speak to the manager but from what I read in your op this woman or 'cow' as you think is more appropriate to call her has done nothing but look at you and wipe down her till,and that according to you deserves a complaint!

Original poster

itsn0tmeitsyou · 10/10/2013 12:24

Reread what I said peppi you misunderstand

OP posts:

kali110 · 10/10/2013 12:26

Yabu. Completely.
Retail staff deserve bonuses! They deal with people like op.

FlapJackOLantern · 10/10/2013 12:28

It is part of their contract to keep their tills clean and sparkling. YABU bloody paranoid !

LEMisdisappointed · 10/10/2013 12:29

Dear Sainsbury complaint department

I feel compelled to write to you to let you know what a humourless bunch of cows you have working for you. Not only did she clean the till area after my child had eaten his biscuit, she actually looked at me, ME! whilst she did this.

I am clearly going to take my business elsewhere to waitrose in future.

Yours in outrage
Itsnotme

PS - Please can i have a £5 money off voucher? xxx

K8Middleton · 10/10/2013 12:29

If you piss on a Crunchie the honeycomb soaks it all up. --notta-TruFact

Pagwatch · 10/10/2013 12:30

The op just had a bit of a moan after being a bit overly sensitive.

Is there any reason to be quite so aggressive in the replies. She's admitted to fretting about it too much.

Her indignation at a member of staff isn't as over the top as some of the comments aimed at her - which is a tad hypocritical.

Pagwatch · 10/10/2013 12:32

Crunchies taste like they have been wee'd on

Original poster

itsn0tmeitsyou · 10/10/2013 12:32

Oh lordylordy, southbank. I'm sorry you work in an environment where your pay is dependent on somneone else's ability to do their job. I don't think that's fair.
But since it's obvious I haven't complained to anyone, just vented, I think I you need to chill more than me.

OP posts:

K8Middleton · 10/10/2013 12:32

I once had a customer complain that a member of staff had "looked at me funny". I made her do the look. Then I sent her a box of chocolates for the laugh it gave me and called it "compensation".

I'm not allowed to work with the public any more.

Pagwatch · 10/10/2013 12:39

I had a complaint made about me when I wouldn't allow a man to try on a skirt in the communal changing room.
My manager said 'you are welcome to write your complaint but Pag was quite correct. You can take the item if you wish and return it for a full refund if it's not right. But if it helps, you have neither the waist, the hips or the legs for that style'

I loved her.

Original poster

itsn0tmeitsyou · 10/10/2013 12:39

at most of these replies.

I am going to attempt to be serious for a second though -

Does it really not bother most people when people you know quite well total strangers give you funny looks ?

Can you just totally shrug it off, immediately forget about it, and never dwell on it again?? And if so, how??

OP posts:

Pagwatch · 10/10/2013 12:40

Did she do the look K8.
Did she capture you?

moldingsunbeams · 10/10/2013 12:41

This reply has been deleted

Message withdrawn at poster's request.

southbank · 10/10/2013 12:43

Ha ha,I dont need to chill,thanks though!
You asked for opinion and if you should complain,I wanted to give you a different perspective about what that complaint can impact on.
I work for a very good company with a great team,you would be surprised at the complaints that we receive!
If people spent as much time emailing companies praising good service as they do moaning about poor service it would make a huge difference to the morale and attitude of these people that serve the public.

Sirzy · 10/10/2013 12:44

It is very easy to misinterpret a look.

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