Karen millen dress cannot be dry cleaned..

[Fisharefriendsnotfood]

I bought two dresses from Karen Millen a couple of years ago. I had a wedding coming up and loved them both so decided to get both of them. I wore one dress to the wedding and not the other. I then got pregnant has dc3 and finally fit into the other dress for the first time this summer.

I wore it twice on holiday and brought it to the cleaners when we got back. All the colour in the pattern of the dress ran and I got a report from the cleaners saying that the dress was faulty as it wasn't possible to clean it without the dye running.

I brought the dress back to KM a couple of weeks ago. They had their cleaner try to fix it (they couldn't) and will only offer me £50 store credit as this is the last known selling price of the dress and I have no receipt. I am a very regular customer and this is really upsetting me.

Surely if the dress cannot be cleaned then it shouldn't matter when I bought it it isn't fit for purpose?? AIBU? I really was expecting more from them

[Goodadvice1980]

Just a thought, email Watchdog?

I have a lot of KM stuff but it is no use to me if I can't get it cleaned!

[Goodadvice1980]

They also have a facebook page as well.