to have told this customer service agent that she was cheeky?

[OverTheLove]

I've just got a new phone and it's not being activated yet, been told quite a few times it will be active in 3 hours, end of the day etc.

Rang today and got through to one woman who said that I had failed data protection but she would give me general information. I told her the problem and then she started to apologise and said that I had come through to the wrong department etc -

So I said to her stop speaking over me because I'm the customer and the customer is always right. I carried on talking and then was met with silence for 10/15 seconds. When she said ok, well I wanted to make sure you had finished because I don't want to speak over you.

To which I told her that she was very cheeky and that the company would have taught her better than that.

Having a bad day are we?

is this a wind up?

I think you were rude first.

Oh dear.

Yes, YABU & a bit rude

If you came out with this little gem:
So I said to her stop speaking over me because I'm the customer and the customer is always right.
I'd have trouble not telling you to bugger off, or 'accidentally' hang up on you.
How incredibly entitled and rude. And no, the customer is not always right.

Customer is most certainly not always right, customer is often a twat though.

This is really funny!

She should not speak over you but the customer isnt always right but she was cheeky

You sound charming. She was trying to do her job, and direct you to the right department, but you decided to lecture her on customer service! IMO, the customer isn't always right - not when they decide to be rude to those serving them.

YABU to be so rude to her. Was she actually silent for 15 seconds? That is quite a long time.

You lost the moral high ground with the customer is always right. I would have desperately wanted to retort "nope, sometimes the customer is an arsehole".

She wasn't cheeky. You were rude.

Dont believe you.

yes I have met a few customers who are always right - so I let them carry on thinking they are right and shut up, there isn't much point in them phoning to ask me a question really is there if I am wrong?

The customer is often a dickhead.

You sound like a proper arse.

Hahaha, well done that customer service adviser.

Was she actually silent for 15 seconds? That is quite a long time.

Yes, obviously just to prove a point. Very rude and cheeky.

You were cheeky.

You sound like a nightmare.

I bet you were the laughing stock of the call centre.

I've done the silence thing before. Normally because I am trying to compose myself after a customer has been particularly rude or patronising.

If I was her I'd have thought you were a right cow.

I have had this before and it is bloody infuriating YANBU.

I suggest if this happens again you respond by saying, 'how very thoughtful of you, I will also allow a 10-15 second gap after you have finished speaking so that we can be sure not to talk over each other. I'm sure this will do wonders for your daily targets and call time average, or maybe I should just report you for rudeness and request your line manager listen to this call for training purposes.'

That should shut them up.