to have told this customer service agent that she was cheeky?

[OverTheLove]

I've just got a new phone and it's not being activated yet, been told quite a few times it will be active in 3 hours, end of the day etc.

Rang today and got through to one woman who said that I had failed data protection but she would give me general information. I told her the problem and then she started to apologise and said that I had come through to the wrong department etc -

So I said to her stop speaking over me because I'm the customer and the customer is always right. I carried on talking and then was met with silence for 10/15 seconds. When she said ok, well I wanted to make sure you had finished because I don't want to speak over you.

To which I told her that she was very cheeky and that the company would have taught her better than that.

Sounds like you asked for it.

she did what you asked ... you where the rude one

YABVVVU & flippin rude in the first place

when you report her and they hear the recorded phone call, they will take no action at all. These people have to deal with rude entitled people like you several times a day, and no, the customer is most certainly NOT "always right".

Jaqueline If you said that on a call to an advisor the manager listening to it afterwards would think that you were a self-righteous idiot.

She was probably away punching a pillow pretending it was you

the customer should, of course, always be listed to and treated with respect, then again, so should the call centre staff......

Well seeing as we can't hear the conversation, it does come across as you're pissed off about your phone not being activated as quickly as you would like. You do sound like you were rude first and she was only ensuring you were completely finished so she wouldn't have you telling her off again.

Must be a reverse one, with the last comment?

You are why no one likes working in customer service.
Because of the absolute twats on the other end.
I wish people who work in call centres were allowed to put the phone down on people who are rude to them. Like you were.

I think its a shame the customer service person did not get on MN first with her side of the story.....then maybe OP would have seen she was the rude & BU one!

Is this a rudeness competition?

If so, with the greatest respect obviously, you won.

I was a horrible call centre agent - much ruder than this at times

Well at least you agree she was rude Weile

She wasn't speaking over you, she was interjecting before you told her the whole story because it would only have wasted your time as she couldn't help you.

If she had let you tell the story then said she was the wrong department you'd still be on here moaning.

People who work in call centres deserve to be treated with respect and if you are an arse to them no doubt they take a long in breath for 10 seconds before speaking to you. Shame she couldn't have hung up on you, she sounds quite professional to be honest.

just reread your post and realised this is a reverse aibu.

You are the very reason CS jobs are so very difficult.

What was she supposed to do when you patronised her? Behave with grace and charm?

You catch more flies with honey than vinegar OP.

The customer is always right? HAHA That old line, along with 'I know my rights' it is one of the worst, rudest and most condescending thing you can say to customer service person. It's not going to get you very far, and if anything, will make the problem worse.

She was incredibly polite to you actually, and it was a good response, I will have to remember that one!

Oh god, you sound like some of the customers I have the pleasure of serving!

I'm being sarcastic, its never a pleasure serving customers like you!

When someone was as rude as you op, I would go silent too. I would wait for them to finish their rant/moan etc, remain silent until they felt the need to make sure they were still actually connected and then ask them if they were quite finished.

Good for her.

www.notalwaysright.com

Hot I have worked in call centres for years (before re-training) as phone bod (BT 100 and 999 operator, The CSA and inbound and outbound telesales) I have also managed and trained staff in telephony techniques (CSA) and finally managed a national customer service department (Tommee Tippee).

The OP should not have used the customer is always right line, it is childish, entitled and rude. However, any call centre worker who is good at their job wouldn't use the equally childish and rude 'silence' method.

It is tit for tat and completely unprofessional, if you can't hack customer service, which generally involves speaking to and dealing with rude, entitled, aggressive idiots then change jobs.

Thanks for that.

Not sure your CV was necessary though.

I don't understand why you wanted to continue talking to her after she had told you she was the wrong person. Why didn't you just let her transfer you to the right person? Did making her listen to the whole story resolve the issue?

So OP, in future, which complaint would you prefer to rant about

1. She stopped talking to let me rant, then when she didn't respond immediately (this being after I told her the customer is alway right and she wasn't to talk over me) she said she was making sure I had put across all my points, or
2. I wasted my time telling her my problem for her to say I was speaking to the wrong person, both wasting my time and my phone bill?

People like you just make my day.......you may have had issues, but did you have to be so rude to her? It wasn't her fault you failed the security checks (which would have been another tale altogether if they'd have compromised your security........)