To be a but put off by dds new nursery?

[FrenchRuby]

I start uni in September so did will be going to nursery for 2 days a week. We sorted out all the paperwork for the nursery and got a confirmation that she ha a place. We then got another letter saying that she would be having a introduction day in July to ease her in and that septembers bill will also be sent in July. That was in may and I've heard nothing since. I waited for the first few days of July but no letters or bills, so I thought that they'd definitely be here by the time I got back from holiday, term ends on tues and I've heard nothing about her induction day (it's a term time nursery) so I can't see them sorting something out in 2 days? I've been trying to phone them all day and there's no answer at all. We've also not had her bill for sept. I'm worried about her still having a place now?
Either way their lack of communication has really put me off :/

That should read bit not but in the title!

Can you pop in? Might be easier that way and allow you to have a face to face conversation, and put your mind at ease

I'm going to do that on Monday and ask. I find it weird they don't answer their phones! When I first rang them to ask about places I had to ring 3 or 5 times before they pick up. I've phoned 8 times today and no answer. Is this what most nurseries are like? Ds never went to nursery so I wasn't sure.

is it an all day nursery? maybe theres no one in the office today, they might all be in ratio

sometimes we miss the phone
we are a small pre-school and the manager is in the ratio
we have been outside all week and when the phone rings we have to run back inside and sometimes we miss it
sometimes we can't answer the phone as we are talking to parents giving fedback as a lot leave at the same time
or someone might be changing nappies etc
it would be better to pop in

Ok I'll do that :)

I've been trying to contact a potential nursery too, and have had the same problem with phone calls. I understand that they may not be able to answer the phone immediately, but surely the manager should call you back if you leave a message? I gave up after leaving five messages on the answerphone and getting no reply, then was met with a slightly frosty reception when we just turned up on spec. Like you, am left feeling a little put off...

They sound a bit disorganised to be honest. I hope you get a better reaction when you go in on Monday.

I'm more annoyed that I've heard nothing about her induction day which they said would be in July but term ends on Tuesday so I don't see how it coul be now?

University nursery's are open all year bar bank holidays and usually a week around Christmas.

It's not the university nursery, it's one that was all the way over the other side of town, it's the only one that had spaces :(

I dropped round this morning and its all locked up and no one is there. I'm not really sure what I do now?

At my sons nursery they ALWAYS answer the phone.What if a parent needs to call.id ring around others tbh x

I'm going to wait until I get my time table so I know what days I'm definitely in and then start ringing round though i dont hold out much hope because all the ones I tried before were full. I'm so annoyed.

I think maybe give them the benefit of the doubt this time. They may have new staff or other circumstances that explain it

I'm not even sure if she'll still have a place? They never sent me the bill for September (which was to secure her place) and they seem I have closed for the summer now.

there should be an email address, if they are closed maybe they have time to answer emails now.

TBH looks like someone forgot to mail you the dates and they screwed up, so if you dont chase maybe no place in sept :( doesnt mean a bad nursery necessarily, they might be lovely.

My dd goes to nursery term time only and the term ended at her nursery on Friday 12th July so perhaps the reason you've had no answer when phoning last week is because they actually shut well over a week ago?

Just a guess,I don't know if all nurseries terms are the same.

Second idea of emailing.
I would be irritated too.
Are they on Facebook or twitter? You never know!

No email address on any of the paperwork and leaflets given to me, no facebook or twitter. I am literally out of ideas of how to get hold of them, this isn't a good sign is it?

It doesn't sound good. Has it closed down for good maybe? Call your LA, they might know. Even if it is a private nursery they probably have dealt with it. Or call the care commission and ask?

This is probably a long shot but at my uni nursery we are sometimes able to find a space when parents are let down by other childcare. Do you think its worth calling your uni's nursery on the off chance they may do the same. Especially if you explain it would only till you found something else. Of course they maybe able to offer you a place any way.

Childminders?

I'm going to call the uni nursery as soon as I have my time table because when I originally went to them they said they may have one or two days but they'd only be able to say once I found out which days I actually need, my dh is going to make sure his two days off are both in the week now so she'd only need to be in nursery two days. I'm hoping that they have the days free because this nursery has really put me off :/
I'm also looking at child minders but I'd prefer her to be in a nursery if I had the choice out of the two. One of my best friends is a nanny, I wish I could afford her haha!

Is it an independant nursery or a chain?