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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To think most people wouldn't carry on speaking on their mobile while being served in a shop?

255 replies

angelos02 · 03/07/2013 09:14

On Lorraine (sorry) this morning they were talking about a case in which a cashier refused to serve someone until they finished their mobile phone conversation. What kind of person would carry on speaking on their mobile while being served. I've never seen it happen but clearly it does. Manners? Anyone?

OP posts:

BrianTheMole · 03/07/2013 12:53

I don't think theres a problem with it and as long as bags are packed and money ready to pay as soon as the cashier has rang it through. As long as the call is not too loud and the person smiles and says thank you its a non issue.

dreamingofsun · 03/07/2013 12:56

kansas - but surely its not the shoppers role to boost a cashiers self esteem? its a selling and buying transaction....nothing more, nothing less.

if a shopper chats to their mate whilst at the tills is that wrong too? after all they are ignoring casheer?

KansasCityOctopus · 03/07/2013 12:59

This reply has been deleted

Message withdrawn at poster's request.

samandi · 03/07/2013 13:00

Samandi, I find it incredibly rude to be bombarded by an assistant trying to sell me warrantees or a bloody reward card when all I want to do is pay and go.

You might do, but it's hardly the assistant's fault.

samandi · 03/07/2013 13:01

LMAO at "boosting a cashier's self-esteem"!

imnotmymum · 03/07/2013 13:01

Sorry dreaming but raising self esteem that is very funny

Longdistance · 03/07/2013 13:02

It's plain rude.

If my mobile goes off whilst I'm shopping/ at the checkout, I ignore it.

The world isn't going to fall apart if I don't answer it

crumblepie · 03/07/2013 13:03

id rather be on the phone to a friend than listen to are you going away on holiday this year wtf thought i was in asda not the hairdressers , i dont want to have mundane chit chat with someone who doesnt give a shit if i had a nice week end or where im going on holiday , just scan my stuff and let me pack ,pay and go .

dreamingofsun · 03/07/2013 13:03

kansas - but why should you give the cashier preference over the person on the phone? especially when the person on the phone maybe a customer? i'm guessing you must be a cashier?

i don't think this has anything to do with treating people like a human being. i think the cashier is expecting something thats unrealistic - people having the time to chat to them when work may mean they don't have this lixury

rottentomatoes · 03/07/2013 13:05

Look it depends on the shop.

If it's the kind of shop where I expect to engage with the cashier in a way that doesn't involve them asking me ridiculous questions like "do I want fries with that" then I won't use my phone.
If I'm in a shop where I expect to either be ignored whilst the cashier talks to the colleague next to her/him (which is fine btw) or where they are going to try and up sell something then I'll use my phone if I feel inclined.

Disclaimer: I will always smile and say thank you which is very easy to do whilst on the phone.

thebody · 03/07/2013 13:08

Kansas, I certainly haven't described myself as a shopper who ignores a check out assistant.

You need to read the posts properly.

Long, completely depends upon the call. Maybe for you that's correct and how nice for you. For me I have to take one if my dds calls ASAP. She is certainly more important to me than having a long conversation with a stranger at the till.

I have worked as a caterer, district nurse, check out assistant, casualty sister and a TA.

Only you can make you feel 'like shit in your shoe' that's your projecting your personal feelings into others and not actually having a professional approach to your job.

KansasCityOctopus · 03/07/2013 13:09

This reply has been deleted

Message withdrawn at poster's request.

rottentomatoes · 03/07/2013 13:11

Kansas
"fucks sake, its not about 'raising esteem' its about treating the person in front of you, providing you with a service LIKE A HUMAN BEING."

Do you think customers are treated like Human beings when;

They are asked inane questions which are not personal but repeated verbatim to every customer. That is not being treated like a human being.
When they are bombarded with up sells like gigantic fucking bars of chocolate by the cashier when they have clearly asked to pay for a newspaper.

No I know it's not the cashiers fault but equally it's not the customers either.

dreamingofsun · 03/07/2013 13:13

perhaps kansas its an important call that they have to concentrate on? perhaps they can't ring off because its a work conference call they have to listen to? perhaps they shouldn't be doing their shopping at all during work time but work pressure means they have no alternative or they won't have any dinner.

imnotmymum · 03/07/2013 13:13

Sorry dreaming but if you are really working 24/7 then shop online or get an assistant. Both me and my Husband work hard at busy jobs but 10 mins to pack shopping and chit chat is a luxury I find time to have. Even if I am in a grump still would not hold another conversation on phone. No excuse rude.

LadyBryan · 03/07/2013 13:14

It doesn't matter what some cashiers do - whether some at some stores bombard you with questions.

At the end of the day, it is a basic human courtsey to engage with a cashier.

If you don't feel that is necessary it is perfectly possible to use self-checkout and talk on your mobile to your heart's content.

imnotmymum · 03/07/2013 13:14

Do you really shop when there is a conference dreaming you are making this up. You really are

schoolgovernor · 03/07/2013 13:15

All I can say is there seem to be a heck of a lot of "emergency calls" in the world these days.
Or maybe people's definition of what is an emergency has got warped.
If I had an "emergency call" on my mobile I wouldn't know it was until I'd packed up my shopping (had my smear test... insert activity as required...) and had a look at my missed calls, maybe also picked up the voicemail.
At the checkout we're talking a few minutes in your life, it's not going to be critical in any way to wait and look at the phone after you've finished. And, I observe that most people need TWO hands to pack shopping, open a handbag, take out purse, card and pay. The people we're moaning about here aren't on hands free are they?
To take this further, what happens when these worryingly frequent emergency calls happen when the phone owner is driving? Do they take a few minutes to pull over (equivalent to waiting to clear a checkout, or maybe pull their knickers up and leave the surgery...) or do they grab the phone up to look at the number displayed... then answer it?

AmusedColleague · 03/07/2013 13:16

I've had to name change for this.

I work with this woman!!!

pierpressure · 03/07/2013 13:17

I have had the lady threadng my eyebrows holding her phone under her chin and holding a conversation throughout!
Yes rude, but it took my mind off it!

rottentomatoes · 03/07/2013 13:18

Dreaming is right Kansas.

I run a small business from my mobile, I pretty much available to clients 24/7. If a client rings me and I happen to be at the checkout would you really expect me to hang up? Seriously?

southbank · 03/07/2013 13:19

It is rude,it's got nothing to do with selling cards etc.
I think most posters who work in retail come across this on a daily basis.
I find it just as ignorant as people who throw their money on the counter even if I have my hand out to receive it.
Some people actually enjoy retail,we aren't all brainless idiots like many customers think we all are!

dreamingofsun · 03/07/2013 13:19

imnot - i work with someone who did a conference call whilst having her hair cut and dried. she had a particularly demanding boss....

southbank · 03/07/2013 13:21

Omg amusedcolleague!!
Tell us everything!

LadyBryan · 03/07/2013 13:21

No rottentomatoes I wouldn't expect you to answer in the first place, and return the call when you have finished interacting with a human being

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