To think most people wouldn't carry on speaking on their mobile while being served in a shop?

[angelos02]

On Lorraine (sorry) this morning they were talking about a case in which a cashier refused to serve someone until they finished their mobile phone conversation. What kind of person would carry on speaking on their mobile while being served. I've never seen it happen but clearly it does. Manners? Anyone?

Cashier staff. Don't know if they're chaste or not!

But, even so, why should this affect how the cashier is doing her/his job? Why should they offer less customer service or professionalism just because they dont like who they are dealing with?

It's already been explained several times that it makes communication difficult. Therefore the customer doesn't get the same level of service/professionalism.

As for cashiers being big-headed because they expect an acknowledgment ... good lord. Heaven forbid they start getting ideas above their station.

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My job comes with 20 questions: which one would you like,would you like this, would you like that, would you like anything else etc. If they are on the phone it is really difficult to serve them because you are constantly interupting them and sometimes they look at you as if to say how dare you interupt!

Yes, exactly. When they bark at you too, saying "what??" and then don't bother answering you anyway. And then decide that actually, they do or don't want a bag, they just couldn't be bothered listening to you when you asked, quite clearly, if they wanted a bag in the first fucking place. Meanwhile, the queue is building up ...

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I honestly can't quite get my head around what very IMPORTANT and BUSY lives some people on here seem to lead. It's a wonder they have time to doss around on a chat forum.

No you are not being unreasonable To think most people wouldn't carry on speaking on their mobile while being served in a shop

Most people wouldn't. Some do though. I think as long as you still smile, pay and say thank you and of course listen for any questions (cashback etc) from the cashier there's no need to hang up.

I'm assuming the person this woman refused to serve was being unresponsive and rude at the time and it must have made it impossible for her to serve adequately. I can understand the frustration.

Otherwise I think she should just get on with her job and serve the customer.

Some people seem to think they are in a personal bubble while they're on their phone - interacting with other people face to face isn't important because they're not in the bubble.

I say this because I was on the train for a couple of hours last week, and a lady on the same train decided that it was a good opportunity to call Vodafone and discuss her contract transfer from her previous provider. During the course of the call, we learnt her name, which company she had been contracted with, her visa card number, expiry date, 3 digit card security code, her 6 digit security code for contacting Vodafone to discuss her account, her DOB - the only bits we were missing were the actual phone number and her address, but if anyone had taken notes, I'm sure they could have done a pretty good ID steal if they'd wanted to! Crazy woman - she was 31, so not that young and naive either - she had just gone into her "I'm on the phone" bubble and seemed to think that if she ignored everyone around her then they would ignore her too.

Stupid AND rude - hope she didn't end up paying for it!

Ok lets get this straight.It is not an equal relationship.the person who said the cashier is not a servant is wrong!! That is exactly what they are 'one who serves' ever heard of serving a customer? or of customer service?
I would normally make a little small talk with the cashier, but if I had an important call? Not a chance would I not take it .I am the customer Their job is to serve me not my job to entertain them!
This is not about social class or anything like that, it is the facts of the situation.

xylem As humans, we are equals. The fact that you think that a cashier is not equal to you says an awful lot about you and not in a good way!

xylem8 I am afraid I fundamentally disagree. Just because, in a particular scenario, someone's role is to serve you - whether that be at a checkout, in a restaurant or wherever, that does not mean you should treat them with any less courtesy or respect than you would anyone in any other situation. Not in my book anyway.

And talking on the phone and disregarding the person who is serving you does not count as courteous or respectful behaviour I don't think.

xylem

Your views on people are fundamentally unpleasant.

Most of us "serve" people one way or another in our jobs. It's just considered okay by people like you to treat people who work in any kind of outright "service" industry badly.

Xylem, your view is horrible. And unbelievable. I only hope any kids you have don't pick up this attitude.

Just saw the petrol story. Priceless. Well, £67.50 I suppose...

Looking down on someone because of their job is a horrible attitude.

If your call is important then wait to go to the checkout until you have finished or are able to say to the person you are talking to "just give me a minute I am at the till"

Out of interest xylem - would you answer a call whilst being seen by a doctor because it was "important"? Probably not and yet - the doctor is providing a service too.

i would answer my phone if someone in my family was phoning, they are far more important than some stranger scanning my shopping .

brilliant

Does the same apply when you're being seen by a doctor then? Because your family are more important? Or are you just being an incredible snob?

Alisvolatpropiisyou seem to be a bit obsessed with the doctor question :)

A question you seem unable to answer. It is just a snobbish attitude you have then

Alisvolatpropiis if im going to the doctors im there to talk about my health so that would take priority over anyone phoning me , if im in a shop and my family phone they take priority , its not about being a snob , its about assessing the situation im in ,oh and its my life to do as i please :)

brilliant

Of course you do

Then if you want to answer your phone wait to go to the checkout otherwise don't be surprised if people judge you as being rude and ignorant.

i dont care if check out police judge me , they are not important in my life

brilliant

People like you lack foresight. Young checkout operator could well be a student and end up being someone whose opinion is rather important in relation to you.

You'd be surprised how many rude customers are remembered.

I really enjoy coming across them in my current job. They don't enjoy it quite so much though

brilliant has a point.

The doctor scenario is not comparable because the doctor will be talking about something personal and important in the persons life.

rotten

I'll concede the point re doctors,though not about manners and general ignorance.

hardly think a student on a till will remember me in years to come that i was a woman on the phone 10 years ago ,if they end up doing root canal on me ,i dont see it as rude . you do .end of .lifes to short an all that .i dont bear a grudge with the cashiers who dont tell me how much my stuff is or ask if i want a bag . some people just dont swaet the small stuff

*sweat