Or was cabin crew? My child scolded herself.

[maxbradbury]

Ok flying home from Easter holiday. We went with a large group of us so all four children sat in the row in front with us sitting behind them on the plane. Cabin crew come through serving hot drinks and I have my nose in a book so do not notice. All of a sudden my six year old starts to scream. She had split hot chocolate all over herself . Turns out a member of crew asked if she would like a hot drink and she asked for a hot chocolate which was given to her without a lid or my consent. A member of crew took us to the loos and dressed to burn. I asked if it is normal procedure to give a young child a hot drink without consent and a lid. She said it wasn't and they would normally get consent and even then water it down with milk and pop on a lid.

Husband wants to make a complaint but I sort of feel I was partly to blame as I was not sat with her. She still has marks on her legs five days on. So am I to blame for not sitting with her or should I make a complaint?

[MarshaBrady]

Your poor dd those aeroplane hot chocolates are usually so hot.

It was a mistake, it should have had a lid, agree about turbulence.

[Freddiemisagreatshag]

If there had been an emergency, how were you going to make sure your kids had life jackets and so on?

Since you weren't noticing very much, and neither was your DP.

[Bearbehind]

Seriously kirsty do you really think if the airline had allocated seats to the people in the party, that it was illegal or something to change the configuration to something more suitable.

The family were sitting less than 3 feet (probabnly less on ome airlines) behind these children and presumably got offered hot drink immediately after so how on earth could this not have been foreseen.

Why can't people take responsibility for their actions anymore? If the OP had agreed to the drink her daughter may have split it anyway - if the OP was in her house and a hot drink had been split there would be no one to blame.

Just let it go.

[HerRoyalNotness]

Always the point of complaining is to try and prevent the same thing happening to someone else. So yes definitely describe what happened in a letter. It helps the company to adjust their procedures to keep people safe. Did they not do an incident report on the flight?

[ClutchingPearls]

So GP's in front, after presumably being offered a drink, didn't clock the children might also be offered one?

She was with older children, the youngest always looks older when with older children. I always struggle with ages, what age do the children look like? With family surrounding I think it was reasonable for the cabin crew to assume she was ok to go head and offer the drinks to the whole group. After all they had just spoken to other adults in the group.

[usualsuspect]

I wouldn't complain.I would chalk it up to experience and make sure I knew what my kids were up to in future.

[Sirzy]

Kim - all your point shows is why parents should be supervising their children.

[Freddiemisagreatshag]

Kim -exactly. A small child can't make a sensible choice all the time. Hence why a parent or other adult should have been in the same row. Keeping an eye on them.

[maxbradbury]

Just to add I haven't taken her to the doctors as there is only a slight mark. There was no blistering and the crew member who treated her was fantastic.
I honestly do not remember the hot drinks being served. That obviously is my fault. My husband was asleep.

[intheshed]

YANBU- I can totally imagine the situation, if for example we were travelling with my family, that my 5yo DD would want to sit with her older cousins. And I would probably let her!

It sounds like they were in the wrong and I would definitely complain, just to bring it to their attention.

[OhYouBadBadKitten]

It shouldn't have been hot enough to scald. What if the person holding the drink was perfectly capable normally of holding a drink and the plane hit turbulence?

[Freddiemisagreatshag]

Chalk it up to experience then.

Seriously you should have been sitting with such a young child. Seems like there was a lot of adults so no real excuse.

Lesson learnt.

[Bearbehind]

max just read that post back to yourself then decide if it is morally right to make a complaint........

[montage]

Since you filled out an incident report and it wasn't serious enough to need medical attention I would certainly let it go then tbh.

[Cosmosim]

I don't think this has anything to do with the age of the person drinking the hot drink.

No one should be served a drink so hot it leaves burns on skin on an airplane.

Ever!

What happens when there's turbulence?

[thistlelicker]

So if ur admitting to being partly to blame what would u gain from complaining? Maybe the drink was part of meal and if u already consented to meal maybe they assumed they cud have the drink too!!!

[Freddiemisagreatshag]

And it's NOT all your fault.

Your husband should have been sharing the watching the kids.

[KirstyJC]

'Why can't people take responsibility for their actions anymore?' You mean why can't the steward take responsibility for serving a scalding hot drink to an obviously young child without following their own procedures and resulting in her getting scalded?

Jeez, I'm leaving this now - you lot are completely mad. Seriously.

[Sugarice]

I wouldn't complain.

A mixture of blame on both sides so not worth the effort in my opinion.

[TheChimpParadox]

The burn didn't need any medical attention just 'first aid' given by the crew. OP doesn't even remember drinks being served her DH was asleep .

Lesson learnt - leave it there .

[GraceSpeaker]

Okay, well if your husband was asleep, you were definitely on duty.

[Bearbehind]

kirsty the steward was in the wrong but so was the OP so no one is really to 'blame' it was an accident that could have been prevented by several parties so it should be put down to experience.